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Liberty Mutual Home Insurance Review

37 Customer Comments & Reviews - see all comments
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Liberty Mutual is a major multi-line insurance company, with the third-largest share of the American homeowners insurance market.

Established in 1912, the company does business through their ample network of agents, as well as via its webpage and mobile app.

They also offer standard homeowners coverages, with numerous coverage and pricing options.

How is Liberty Mutual rated?

Breakdown

4.5/5
Coverage Options
4.5/5
Pricing and Discounts
4.0/5
Customer Service
5.0/5
Financial Strength
4.3/5
Add-On Coverages

Overall Rating: 4.5 / 5 (Excellent)

With almost a 7% share of the US homeowners insurance market, Liberty Mutual is a giant of the insurance business.

With that size, it brings financial stability, a variety of insurance options, considerable geographical reach, and a great deal of claims experience.

Financial Strength

Financial Strength - 5 / 5

Liberty Mutual is rated highly by Standard & Poor's, Moody's, and AM Best.

Its sizable market share and operations from coast to coast suggests that local and regional catastrophes wouldn't cause financial hardship for the company.
Underwriter
Liberty Mutual
Marketshare
6.75%
Standard & Poor's Financial Rating
A
Moody's Financial Rating
A2
AM Best Financial Rating
A
*The above information reflects the financial strength of the underwriter of the Liberty Mutual home insurance policies: Liberty Mutual.

Customer Experience

Customer Service - 4 / 5

As might be expected from a company of its size and market share, Liberty Mutual has received its share of consumer complaints.

It is rated A- by the BBB, and has a very small number of the more serious NAIC complaints. The company's market share and longevity also suggest that consumers are voting with their premium dollars in favor of a company that has treated them well.

The company gives consumers flexibility in how to contact them: through its agent network, via phone, or over the internet.

National Association of Insurance Commissioners

NAIC Complaint Ratio
0.11
NAIC Total Complaints
1
*The NAIC complaint ratio (in this case 0.11) is a ratio of the number of complaints a company received to the total premiums written in a calendar year. The median complaint ratio across all companies is 1. A score below 1 means the company received fewer than average complaints. A score above 1 means the company received a higher number of complaints than average.

Customer Ratings

BBB Rating
A-
Number of BBB Positive Reviews
14
Number of BBB Neutral Reviews
3
Number of BBB Negative Reviews
220
Date Collected
2017-12-10

Liberty Mutual Coverage

Coverage Options - 4.5 / 5

Liberty Mutual offers the standard suite of homeowners insurance coverages for structures, personal property, liability, and relocation expenses.

Other coverages, such as those for valuables and unusual structures, are also available as options.
Basic Coverage Types
Dwelling Protection
Other Structures Protection
Personal Property Protection
Liability Protection
Guest Medical Protection
Additional Coverage
Scheduled Personal Property Coverage

Pricing & Discounts

Pricing and Discounts - 4.5 / 5

Liberty Mutual's prices are squarely in line with those of other large, national homeowners insurance companies.

The company offers discounts for people who have multiple policies, for certain home safety and security devices, and for people who have not had a homeowners claim in the preceding five years.

Household Discounts

  • New Home
  • Remodeled Home
  • Home Safety Features

Policy Discounts

  • Multi-Policy
  • Higher Deductible
  • Claim-Free

Contact & Additional Information

Homepage URL
Company Phone
(888) 398-8924
Headquarters Address
175 Berkeley Street, Boston, MA, 02116
Year Founded
1912

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37 Customer Comments & Reviews

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kc4mk.ky
2/27/2024
Premium paid a year in advance, no claims, yet the following year's premium was 40 % higher than the previous year. Appears that they quote low rates for the first year in order to sucker you in for the following years ! Beware of this company !


eyestoney
11/10/2023
Filed a claim for roof damage after a Tornado came through & destroyed my barn & numerous trees right around my house, along with serious damage to my vehicles parked beside the house at the time. Fortunately my auto insurance was with a different company & they have already been fixed. But Liberty Mutual has so far denied & delayed my claim! Tornado was on June 14th. This is November 10th. They have basically accused me of trying to defraud them & called my agent a liar. If I could give them a Negative Rating it would be Negative Five Stars!


howardconner50
9/15/2023
this is the worst company my wife tried to get insurance and they turned her down they got so big now they turn people down this company is very greedy hey only treat people this way cause some stupid ass law you have to have insurance thats why they treat you the way they do.....but all shit comes back


D
Dr. W
8/30/2023
Worst company ever. Say things are covered and then saying it is not. I spend $630 per month on a car, truck with 254000 mikes, and a fifth-wheel camper. I am looking for other insurance as we speak. Dr. Wade Bridges


Kellie L
4/17/2023
I was just informed that Liberty Mutual is canceling one of my auto policies due to the fact that we filed two claims last year. One claim was the result of a deer hitting our car in the area of the fuse box on the driver’s side of the car; totaling the car. The other claim was due to my husband’s car being hit by a gentleman who was entirely at fault (admitted and subrogated). We did not receive surcharges. We have a total of five polices with Liberty; two Auto, one Home Owner’s, one Fire Policy (on rental property), and an Umbrella Policy for Liability (additional coverage on car and property). We have never filed a claim against the Home Owner’s, Fire, or Umbrella Policy. We have been... Read More


lkastner
3/7/2023
My house insurance was increased from $120/month (2022) to $195/month (2023) and despite multiple emails to my agent, I have not been able to get an answer for this massive increase. I realize that prices go up but this is way too excessive. Looks like I don't retire anytime soon.....


Felicita C
2/25/2023
To me they are the worst. The TV comercial with the stupid guy with the ridiculous bird and the propaganda that you pay for what you need is a bunch of that.... I hate them. I do not have no even a claim, my roof leaked and I fixed myself, I pay from my pocket , I did not feel like wait for them, I have a water heater exploded in the basement and I have damage but I never call just fixed myself because I did not want to hear that that was not cover, However my homeowner insurance increased every year. I just received my bill, since I am with them no claims but my bill today 1, 940.00 from 885.00 the first year. Every year a constant abuse. Last year was 1500.00 and it went up 440.00?... Read More


R
Rich
2/21/2023
We have been with Liberty Mutual for over 30 years. No claims on home. Recently, damage to our roof. Upon putting a claim in, we found out that Liberty without notice had changed the wording (via 3letter acronym) to completely change our coverage. This was done at our prior renewal . Without any notice. Just slipped in. The small acronym changed the full replacement cost to a prorated amount according to the age of the roof. We have since found out Liberty Mutual have been doing this to a great deal of their customers. Looking for replacement home insurance!


Chris A
2/15/2023
Do not buy insurance of any kind from this company. They are the worse at delaying and denying claims


blancdcanes
1/12/2023
liberty mutual is the worse home insurance company that people should stay away from! when first started with this company, the quote i got appeared to be low/ cheap but they kept on raising the price before i even noticed it. In 5 years, the insurance went from a $1100+ to over $3,000. i recently had some pipe leaking from the room going down the basement, causing major damages everywhere. the adjuster had to inspect the home twice, sending other inspectors as well as other vendors at the scene. Unfortunately, the adjuster denied the claim and i had to dealt with the burdens to pay another vendor to repair that mess. THEY JUST WANT TO GET YOUR MONEY, GET RICHER FOR ZERO SERVICE. NEVER... Read More



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  • A Wide Range of Excellent Coverage Options