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Hippo Home Insurance Review

60 Customer Comments & Reviews - see all comments
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Hippo is a company that offers modern insurance boosted with preventative smart home technology. The company transacts all of its customer business online or over the phone, and is noted for its plain language policies.

How is Hippo rated?

Breakdown

4.8/5
Coverage Options
4.5/5
Pricing and Discounts
5.0/5
Customer Service
5.0/5
Financial Strength
4.8/5
Add-On Coverages

Overall Rating: 4.8 / 5 (Excellent)

Hippo is a new, fast-growing company.

Hippo focuses on the customer experience and attempts to dispense with insurance jargon to make buying and understanding a homeowners insurance policy easier.

Financial Strength

Financial Strength - 5 / 5

Hippo is not an insurance carrier, but rather an insurance agency. Its policies are underwritten by well-known and financially secure insurance carriers.
Underwriter

Customer Experience

Customer Service - 5 / 5

Hippo is accredited by the Better Business Bureau, although it is not currently rated by the institution. The company has a 2.8 rating on Trustpilot, although it only has three reviews on the website, hardly enough to have a consensus.

Their website, however, enables prospective customers to obtain a quote by simply filling in the answers to a few plain-language questions.

Customer Ratings

Trust Pilot Rating
2.8 out of 5
Date Collected
2022-09-21

Hippo Coverage

Coverage Options - 4.8 / 5

The house, other permanent structures, personal property and liability are all covered by home insurance through Hippo.

The policy extends coverage to include home office equipment, which has become a permanent staple in many homes.

Hippo also provides eligible customers with certain home safety equipment.
Basic Coverage Types
Dwelling Protection
Personal Property Protection
Liability Protection
Guest Medical Protection
Additional Coverage
Water Backup Coverage
Scheduled Personal Property Coverage

Pricing & Discounts

Pricing and Discounts - 4.5 / 5

Customers who need to file a claim, do so by filing it directly with the insurance carrier that underwrites their policy. Hippo facilitates the claims process and will guide you through completing your claim through its concierge services.

Household Discounts

  • Home Safety Features

Contact & Additional Information

Homepage URL
Company Phone
(800) 585-0705
Headquarters Address
150 Forest Ave, Palo Alto, CA, 94301
Year Founded
2015

What We’re Hearing From Our Readers
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Customer Comments

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J
Jacob G
7/17/2018
Hippo is the first insurance company I've ever enjoyed working with. The signup process was stupid easy, and most importantly, I never had to talk to anyone on the phone. Then I did my renewal over email within minutes. Now if only they'd sell auto, life, and health...
59 People found this helpful.


rick.wenban
4/14/2019
Yes, I have them. I filed a claim with them on some hail damage from the last storm. All is good and they found damage that I was not aware of. Everyone from the estimator and the office contact have been professional. No complaints here.
48 People found this helpful.


D
Daniel
7/15/2018
As a first time home owner, it was a pleasure working with Hippo! I had another company’s policy before, but Hippo offered me a more relevant, comprehensive policy, at a cheaper price and with better customer support throughout! I was blown away, and could not recommend them more!
43 People found this helpful.


A
Angel
7/29/2019
I would be wary of this company. You can't have a copy of your policy until AFTER it goes into effect. They provide a summary until you've paid and the policy is effective. No way you can have a copy of the full policy before. That raises red flags for me. Also, they indicate that a home inspection needs to be performed but they don't schedule it until weeks after your policy goes into effect. That gives them the opportunity to change the rate they quoted. They want you to buy before you know what's in it. Not a good business model. I canceled before the policy went into effect because of these factors.
37 People found this helpful.


C
consumeradvocate
7/23/2019
This site reads like an advertisement for Hippo Insurance... I have purchased Hippo Home Insurance and had nothing but problems with them... First they got my policy wrong... then when you call "customer service" it sounds like they all work from home, (dog barking? baby crying? no central office/oversight)… then they got the premium wrong... then they got the start date wrong... I finally canceled... you get what you pay for.
33 People found this helpful.


D
De W
9/21/2018
their rates are so far from being competitive it is crazy. I got quoted $9,307 a year or like $775 a month. that is not including wind, hail or hurricane coverage. with over quotes coming in around 1300 to 1600 a year including wind, hail and hurricane coverage.
32 People found this helpful.


borrell.robert
12/14/2018
Takes forever to reach them by phone. They have a poor web-site. They have e-mail me information of others folks insurance policy info. They bill you again after you pay them in full. Most insurance co. gives you a discount for paying in full .
30 People found this helpful.


C
Casey E
1/24/2018
Wow, I was getting frustrated with all of the big name insurance companies and even a few of my local smaller companies. Every single company was either double the price or if they were able to come close to Hippo, their coverage amounts were not as much and had higher deductibles. I went ahead and signed up on the Hippo site and selected Escrow as my lender will be sending the funds. I am just crossing my fingers that this premium quote does not change for any reason like a bait and switch. We shall see. So far so good and thanks Hippo!
24 People found this helpful.


M
Mark L
6/14/2019
They only accept credit cards. I do not want to use plastic. My policy is going to be dumped because Hippo will not take checks, money orders, or a bank draft.
22 People found this helpful.


M
Matt G
10/7/2019
I had a wind claim were a big tall tree falling down on my swimming pool ripping down my back yard fence and the wind sent chairs into the pool ripping up my pool liner and 100,000 gallons of water destroyed my shad and concrete and they respond to my claim the call was on Aug 18 and I didn't get no attention to my house tell 3weeks later which was not acceptable then when the adjuster cam out they made me waiting weeks again to find out then they want to get a Engineer come look at it not mine you it's going on three later then come up with a story of not it's not cover I'm going to sue the bricks off these Crooks and the lade Megan Green dont have a clue on doing a... Read More
21 People found this helpful.



Top Rated
  • Wide selection of home insurance discounts - Online Quotes in Minutes!
  • Covers common occurrences like fire or theft and accidents
  • Protect Your Valuable Items (Electronics and Jewelry) 
  • A Wide Range of Excellent Coverage Options