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Hippo Home Insurance Review

60 Customer Comments & Reviews - see all comments
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Hippo is a company that offers modern insurance boosted with preventative smart home technology. The company transacts all of its customer business online or over the phone, and is noted for its plain language policies.

How is Hippo rated?

Breakdown

4.8/5
Coverage Options
4.5/5
Pricing and Discounts
5.0/5
Customer Service
5.0/5
Financial Strength
4.8/5
Add-On Coverages

Overall Rating: 4.8 / 5 (Excellent)

Hippo is a new, fast-growing company.

Hippo focuses on the customer experience and attempts to dispense with insurance jargon to make buying and understanding a homeowners insurance policy easier.

Financial Strength

Financial Strength - 5 / 5

Hippo is not an insurance carrier, but rather an insurance agency. Its policies are underwritten by well-known and financially secure insurance carriers.
Underwriter

Customer Experience

Customer Service - 5 / 5

Hippo is accredited by the Better Business Bureau, although it is not currently rated by the institution. The company has a 2.8 rating on Trustpilot, although it only has three reviews on the website, hardly enough to have a consensus.

Their website, however, enables prospective customers to obtain a quote by simply filling in the answers to a few plain-language questions.

Customer Ratings

Trust Pilot Rating
2.8 out of 5
Date Collected
2022-09-21

Hippo Coverage

Coverage Options - 4.8 / 5

The house, other permanent structures, personal property and liability are all covered by home insurance through Hippo.

The policy extends coverage to include home office equipment, which has become a permanent staple in many homes.

Hippo also provides eligible customers with certain home safety equipment.
Basic Coverage Types
Dwelling Protection
Personal Property Protection
Liability Protection
Guest Medical Protection
Additional Coverage
Water Backup Coverage
Scheduled Personal Property Coverage

Pricing & Discounts

Pricing and Discounts - 4.5 / 5

Customers who need to file a claim, do so by filing it directly with the insurance carrier that underwrites their policy. Hippo facilitates the claims process and will guide you through completing your claim through its concierge services.

Household Discounts

  • Home Safety Features

Contact & Additional Information

Homepage URL
Company Phone
(800) 585-0705
Headquarters Address
150 Forest Ave, Palo Alto, CA, 94301
Year Founded
2015

What We’re Hearing From Our Readers
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Customer Comments

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L
Lisa
10/21/2019
BAIT AND SWITCH!!!! Hippo Policy secured about 10 months ago was easy to apply for and $2,300 per year. I dropped travelers cause I got slightly better coverage with Hippo. Was a little nervous because they are very new to the insurance world. Well now I understand that their insurance seems like a bait and switch SCAM to get you to drop good insurance, hop to them then they jack up the insurance by 500%?? Just got my renewal policy and the yearly premium jumped to $12,029!!! So glad I checked cause it is on auto pay and they would have gone and taken that money. No Claim activity with them at all, trying to figure out the basis for the hike as our house has the exact same situation... Read More
20 People found this helpful.


John L
7/31/2018
very reasonabley priced, have not had to use yet so don't know about service. but easy to purchase on line
20 People found this helpful.


D
Dave
12/11/2018
Hippo has come to Texas . I found Hippo after my Homeowners Premium jumped for no apparent reason, otherwise I would still be paying too much. Getting a Quote was easier than expected and the New Premium and better coverage was a pleasant surprise.
15 People found this helpful.


E
Erica B
7/13/2017
I just signed a new policy with them about two months ago as I just bought a new home. I have to say they were quite a bit cheaper than the bigger companies and I felt like the coverage was aimed more towards what I was looking to have covered. I have not made a claim on anything yet, but I did call to add more coverage and they were easy to get ahold of and had good customer service.
15 People found this helpful.


K
KENT Y
1/12/2020
Do Not Use This Company For Homeowners Insurance. I Had A Roofer Tell Me I Had Hail Damage To My Roof That I Needed To Call My Insurance Company So I Did. They Sent A Adjuster To Meet With My Roofer And The Adjuster Said I Didn't Have Enough Damage To Do A Claim. Since Then I Got A Different Insurance Company After Hippo Almost Doubled My Rates. The New Insurance Company Sent A Inspector Up On My Roof, And Said We Will Not Cover Your Roof Because Their Is Way To Much Hail Damage. I Tried To Call Back Hippo They Will Not Respond. Don't Use This Sorry No Paying Hippo Insurance Stay Away Or You Will Just Loose Your Money.
12 People found this helpful.


C
cody
8/7/2019
They will never contact you outside of online. They may be cheaper but they hide all the changes they make to lower what you would get on a claim.
12 People found this helpful.


P
Pedro
8/1/2018
I'm very greatful to have found Hippo insurance. While every other home insurance was raising prices, Hippo was there with affordable and great coverage plans. Thank you Hippo for making it simple, easy to get a quote and actual home insurance online.
12 People found this helpful.


I
Itai
7/16/2018
Was very easy and quick to signup with Hippo, I also got better coverage and for a lower price than what I was offered by my existing agent.
12 People found this helpful.


paul.varnado
4/13/2020
I had high hopes that this company was on the right track by disrupting the stale insurance industry with better data and a focus customer service. My actual experience was sorely disappointing. Each of the two years my policy was up for renewal, Hippo failed to bill my mortgage provider for the escrow and/or sent the bill to the incorrect address, and then sent many automatic emails threatening to cancel my policy. Certainty of timely payment is literally the whole reason for the escrow arrangement. Many calls and emails attempting to correct the issue were met with severe delays. Also, at one point during the first year, Hippo inexplicably cancelled my entire policy for no reason,... Read More
11 People found this helpful.


cassandra
3/5/2020
HIPPO INSURANCE IS A JOKE! Their customer service is horrible!!!! I called to submit a claim and ask questions. I cannot believe the level of incompetence. I spoke to 3 people, 2 of which were supposed to be supervisors. I wouldn't recommend this company to anyone and I will be searching for a new company ASAP.
11 People found this helpful.



Top Rated
  • Wide selection of home insurance discounts - Online Quotes in Minutes!
  • Covers common occurrences like fire or theft and accidents
  • Protect Your Valuable Items (Electronics and Jewelry) 
  • A Wide Range of Excellent Coverage Options