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Good2Go Auto Insurance Review
17 Customer Comments & Reviews - see all comments
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Good2Go is an auto insurer with over 25 years of experience in the industry. The company, which is accredited by the Better Business Bureau, currently specializes in finding customers the most affordable, minimal limits car insurance policies with collision and comprehensive coverages, low down payments, and convenient payment plans to fit any budget.
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17 Customer Comments & Reviews
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Claims / Customer Service needs training, they need to copy examples from other Insurance Companies. Good to go Insurance are very deceitful and dishonest. They are all criminals
DRIVERS BEWARE!! Last year, I switched to good2go trying to save money through the pandemic. What a mistake! I had nothing but problems with my policy from day one. Contracting them and making payments was nearly impossible. Their automated system and website constantly said "there is no policy with that number in our records" every time I called. When I would finally reach a rep, they would suddenly "find" my policy so I could pay them. I finally gave up after paying a payment twice online once they supposedly fixed it, (they took the money) yet them telling me they never received it. So left good2go & I went straight back to progressive and all was well. FAST FORWARD to this year.... Read More
I have been calling this company now for over 2 weeks on an accident that involved one of their insured customers and no one will return the calls even though they say that they will get back to you within 24 hours. this accident happened on Aug 7 and i still cant get this company to respond. I don't know what kind of bussiness that they run but it seems pretty bad that their customer service is so sorry that you cant get anyone to return your call. i even emailed them and no response. I say take your business somewhere else . sorry customer service .
Nobody wants to help.
This is my 3rd time contacting them in the past 3 years and what I'll describe is every time, but this time I can't spend days getting an answer. They don't listen. When I call and tell them not to send me to my agent they still do.I wouldn't be calling if my agent could handle it .Maybe you should have more than 2 people answering calls in customer service, there can't more or wouldn't be still waiting for a call back from Tues. evening after being on hold 1/2 the day. No call back I have 2 answering systems and caller ID. It's now Friday. Who did you pay to do this survey for consumers advocate?
Called 5/1/20 to make payment was told system is down they are having there best technician working on the system problem, called again on 5/2/20 on hold over 35min, called 5/4/20 called multiple times can not make a payment over phone and can’t get threw, when calling in to speak to a Representative I have been calling scene 9:00am it 9:31am. I have never been with and auto insurance this horrible iam not sure if I have insurance. I can’t make payment, I can’t seem to get threw to have any of my questions answered, can’t make a payment over the phone and was told there having there best technician handling there system problem “I hate to see if they had there worst technician handling... Read More
One omg the worst insurance company I have ever been with. Very unprofessional, very late timing, and horrible communication skills. Stay away from full coverage options!
I emailed Good2go indicating to them I was out of work because of the current pandemic and I"m in a company that is non-essential. I applied for unemployment, but not sure when I'll get it if I get it. I asked them how long I could hold onto my policy before it would be considered for termination due to non-payment and they replied: Your invoice in due on 04/18/2020 for (amount removed), however you will be given a grace period of 10-12 days from the due date to be able to make the payment before the policy cancels. Also, there will be a late fee of $12.00. UNBELIEVABLE! NO consideration for the current status of my situation, let alone the nation's status and they won't give me any... Read More
Tried to call customer service because of the billing issue. They billed me double for my first monthly premium. Was on hold khabib ever pick up the phone
This is by far the most horrible auto insurance I ever saw in my life please do not get this insurance had a very very bad experience with this people they are the worst !!!!
Pray you never get rear ended by anyone was obtains insurance from this company. I was rear ended in May of 2019. A police report was filed. The company had a claims assessor look at my car and he totaled it. Good2Go said they would pay me the totaled amount. I sent my title as instructed and a salvage company took the car a week later. Two weeks later I am still waitung for a check. The accident was FIVE months ago. In fact, I received a letter yesterday (10/10/19) stating Good2Go inexplicably still needs 45 more days to "process" the claim. I have had 3 different claims people handle my case. I rarely get call backs. In fact, I was directed to a manager about a month ago and despite... Read More
Top Rated
- Best for Competitive Rates
- Discounts are available for over 850+ organizations & alumni associations
- Obtain your quote online today - It's fast, easy & free!
- 24/7/365 customer service