Liberty Mutual Auto Insurance Review
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Founded in 1912 and headquartered in Boston, Massachusetts, Liberty Mutual Insurance is the fourth largest property and casualty insurer in the nation. The company has since expanded their operations worldwide, with branches throughout Europe, Asia, and South America. Their line of products in U.S. markets includes passenger auto, life, annuity, and homeowners insurance, among others.
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Customer Comments & Reviews
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Switched to LIberty Mutual and after three months switching to another carrier. This company doesn't disclose all the facts. The new car replacement advertised on TV ? Costs you extra money. When shopping prices, they tell you that if you sign up for Right track (gps tracker for 3 mos) you get a 10% discount and can earn up to 30% with additional discounts. So you say yes for at least the 10 percent right? Wrong, they didnt tell you that after 3 mos they can take all or part of that 10% away and good luck with any additional discounts. Very sneaky as they are not actually lying, only disclosing the good stuff. My son was stopped at a light and someone ran into the back of him and... Read More
A Liberty Mutual customer ran a light and hit me. Forget LM ads that say they will replace your car, they want to pay me 60% of what it would cost to replace it. Their formula is a pile of crap. Thier customer was under-insured so I have to go to my insurance company under the uninsured motorist part. I will still lose $6,000 for LM underappraisal of my vehicle. LM is not the company they claim to be in there TV ads. No ethics, just a company that wants to steal from every accident.
Liberty Mutual promotes predatory actions. Your first time payments are competitive but coming renewal time, their rates for the renewal can be as high as 16% over the previous year. In addition, if you cancel the insurance prior to the renewal date, you will be billed penalty changes that are obnoxious and hidden in your contract. Trying to appeal these charges takes you nowhere as they will not respond to your complaints. My recommendation is -don't use them!!!!!!!!!!!!!!!!!!
Liberty Mutual was Not there for me, as your commercials tout. Hopefully this company has changed since 2014. My isNsurance with Liberty Mutual was cancelled, when I was in the middle of a Mastsr's program at Georgetown University (which I finished successfully). What was there reason why? Apparently there was a $17 dollar or less change in my yearly premium, and I had an automatic payment set up monthly to the original price of my insurance plan. I was too busy to take note of the surpiseIng "change" in my premium, resting on the knowledge that my automatic payments were being made. Alas, my policy was cancelled, without a single phone call from your company to inquire about the... Read More
- 12 month rate guarantee
- New/ better car replacement coverage
- Specialty vehicles (motorcycle, classic car, off-road, recreational vehicle)
- Good financial ratings
- Good list of available discounts
- 24/7 reporting