MetLife Auto Insurance Review


Rating: 9.2 / 10 (Excellent)
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MetLife is one of the largest insurance providers in the world. Founded in New York in 1868, they operate in over 50 countries, with a wide array of products and services, including auto and life insurance. Their policies adhere to the tenets of financial savings, top-notch coverage, and convenient account management.

How is MetLife rated?

Breakdown

9/10
Coverage & Benefits
9/10
Pricing and Discounts
10/10
Financial Strength
9/10
Customer Experience

Overall Rating: 9.2 / 10 (Excellent)

Despite MetLife's considerable size, longevity, and name recognition; their coverage, discounts and financial ratings are fairly average. This doesn't mean that MetLife is a poor choice for car insurance, however, as their sheer amount of time in business is a testament to their strengths. However, it may be wise to compare their quotes with others in the industry.

MetLife Coverage

Basic Coverage

  • Bodily Injury Liability
  • Property Damage Liability
  • Collision
  • Comprehensive
  • Personal Injury
  • Uninsured/Underinsured Motorist

Additional Coverage

  • Rental Reimbursement
  • Towing & Labor Cost
  • Glass

Coverage & Benefits - 9 / 10

With almost the same array of coverage options as its competitors in auto insurance, MetLife has a tough time standing out. The same holds in the realm of additional benefits, where glass repair, rental car reimbursement, and towing & labor costs are the options available.

Customer Experience

National Association of Insurance Commissioners

NAIC Complaint Ratio 2016
0.0
NAIC Total Complaints 2016
3
*The NAIC Car Insurance complaint ratio (in this case 0.0) is a ratio of the number of complaints a company received to the its total premiums written in a calendar year. The median complaint ratio across all Car Insurance companies is 1. A score below 1 means the company received fewer than average complaints. A score above 1 means the company received a higher number of complaints than average.

Customer Ratings

BBB Rating
C-
Number of BBB Positive Reviews
2
Number of BBB Neutral Reviews
0
Number of BBB Negative Reviews
21
Date Collected
2017-11-10

Customer Experience - 9 / 10

We determined MetLife’s customer experience by evaluating its 3rd party ratings and averages. The auto insurance industry is rife with complaints, and MetLife is no exception, with a C- rating from the Better Business Bureau. Taken together, this indicates that their customer satisfaction levels have considerable room for improvement.

Financial Strength

Key Details

Premiums Written 2016
$2,339,246,162
Marketshare 2016
1.09%
AM Best Financial Rating
A
Standard & Poor's Financial Rating
A+

Financial Strength - 10 / 10

MetLife has more than a century in business, underwrites their own policies, and possesses solid financial ratings with all the premier financial rating institutions. Their outlook as far as claims paying ability is solid into the conceivable future.

Pricing & Discounts

Discounts

  • Safe Driver
  • Student
  • Bundled Policy

Pricing and Discounts - 9 / 10

Compared to nearly all of its competitors, MetLife offers remarkably few discounts. Though these do include bundled policies, safe driving, and student discounts, the limited number makes certain that not everyone will qualify for one.

Contact & Additional Information

Homepage URL
Company Phone
(800) 638-5433
Headquarters Address
200 Park Ave, New York, NY, 10166
Year Founded
1868

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Customer Comments & Reviews

Loading Reviews ...
B
Bob T
, Texas
3/1/2018
Just switched from MetLife as of today and will be saving over $3100.00 per year in Auto Insurance. All of the other major companies beat what Metlife was charging me by at least $2500.00 per year. They were gouging us badly...!



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