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Nationwide Auto Insurance Review

9 Customer Comments & Reviews - see all comments
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Nationwide is an insurance provider founded in Ohio in 1925. Besides offering a broad range of insurance policies, they also offer retirement and investment solutions, administrative services, pensions, asset management, long-term savings plans, banking services, and specialty health services. They have an A+ BBB rating, and a four-star Trustpilot score.

How is Nationwide rated?

Breakdown

4.5/5
Coverage
4.5/5
Financial Strength
0.0/5
Supplemental Coverage
4.0/5
Pricing & Discounts
4.0/5
Claims Satisfaction & Customer Experience
4.5/5
Automation

Overall Rating: 4.1 / 5 (Excellent)

As one of the largest insurance and financial services companies at the global level, Nationwide has been offering insurance, investments, and banking solutions across the United States for the past 85 years. Backed by the company's incredible financial strength and stability, their policies offer standard and comprehensive coverages, with an excellent host of discounts for safe drivers and loyal customers. Consumers looking for a reliable insurer and quality coverage should consider Nationwide one of the strongest candidates in the market.

Nationwide Coverage

Basic Coverage

  • Bodily Injury Liability
  • Property Damage Liability
  • Collision
  • Comprehensive
  • Personal Injury
  • Medical Payments
  • Uninsured/Underinsured Motorist

Additional Coverage

  • Rental Reimbursement
  • Towing & Labor Cost
  • Sound System

Coverage - 4.5 / 5

Nationwide offers several types of coverages, including personal injury protection, collision, comprehensive, liability, medical payments, uninsured & underinsured motorist, rental reimbursement, and property protection coverages, as well as sound system insurance, and roadside assistance. The company also offers a specialty policy called the Classic Car Insurance, which provides exceptional protection for antique automobiles and modern classics. There are limits and deductibles to every coverage, however, so customers are urged to contact a Nationwide agent before deciding which plans and pricing are right for them.

Customer Experience

Customer Ratings

BBB Rating
A+
Number of BBB Positive Reviews
2
Number of BBB Neutral Reviews
3
Number of BBB Negative Reviews
92
Date Collected
2017-10-17

Claims Satisfaction & Customer Experience - 4 / 5

Nationwide is accredited by the Better Business Bureau and holds an A+ rating with a composite score of 3.73 out of 5 stars, based on 97 customer reviews. Although there have been some negative comments and complaints about the business, the company rates consistently well on third party insurance customer surveys.

Financial Strength

Key Details

Underwriter
Nationwide Mutual Insurance Company
Premiums Written 2020
$7,640,558,126
Marketshare
3.57%
AM Best Financial Rating
A+
Moody's Financial Rating
A1
Standard & Poor's Financial Rating
A+

Financial Strength - 4.5 / 5

Nationwide Mutual Insurance Company currently holds 3.57% market share for private passenger auto insurance and has issued over 7 million policies thus far. Said plans are backed by the company's outstanding financial stability and positive long-term outlook, as evidenced by their "A" (excellent) scores from all major credit rating agencies, including Standard & Poor's, Moody's, and A.M. Best.
*The above information reflects the financial strength of the underwriter of the Nationwide car insurance policies: Nationwide Mutual Insurance Company.

Pricing & Discounts

Per Mile Pricing Available?

Discounts

  • Multiple Vehicle
  • Safe Driver
  • Anti-Theft
  • Low Mileage
  • Homeowner
  • Student
  • Bundled Policy

Additional Discounts

  • Group Savings (unions, etc)
  • Full/Automatic Payment

Pricing & Discounts - 4 / 5

Nationwide offers a broad range of discounts for students, safe drivers, and returning customers. Common savings opportunities include Multi-Policy Discounts (up to 20%), SmartRide, Nationwide Family Plan, Accident-Free, Paperless Documents, Good Student, Anti-Theft, Easy Pay Sign-Up, and Affinity Car Insurance discounts. However, Nationwide truly sets itself apart from the competition by offering Milewise, a convenient pay-per-mile car insurance that uses a mobile app to track driving distances and habits.

Discounts Fine Print

SmartRide® discount - Save by joining a usage-based insurance program that gives you feedback to make safer driving decisions. Nationwide Family Plan - Share discounts with other members of your household. Paperless documents - Members who sign up for paperless documents may be eligible for a recurring discount on their auto policy. Affinity car insurance discounts - Save on auto insurance if you are a member of a Nationwide partner business or organization

Contact & Additional Information

Homepage URL
Company Phone
(877) 669-6877
Headquarters Address
One Nationwide Plaza, Columbus, OH, 43215
Year Founded
1926

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9 Customer Comments & Reviews

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MaryLee D
5/1/2022
Nationwide General Insurance refuses to accept the police report and pay damages for my car repairs.


M
MaryLee D
5/1/2022
Nationwide refused to pay damages when their client rear ended me. He wasn’t paying attention to traffic slowing down and was too close. They refuse to accept the police report.


E
elizabeth m
8/24/2021
I used a branch in knoxville tn and the lady there was not helpful, but I still got the insurance because of the company it was, when I was going to leave the company the broker called me and stated for me to give them another try, I did and he gave me another agent wish she was good but towards me finally leaving she was either on the phone or on a conference call. The customer service was okay. The auto pay was never the same amount which could leave you to problems in your bank account if you do not have the funds to cover. Take your time and do your homework on these insurance companies they all want your business but once they have you all you are is money to them. I was not happy... Read More


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Sandra
5/29/2020
We have Nationwide for all our insurance house, car etc. But not for long. We spend over $2000.00 a year for protection. Not worth it. Windshield got cracked on Mercedes roadster tried repair didn't work. To replace they will only give aftermarket. terrible. my deductible was $500.00 found out it only cost for aftermarket. $330.80 went to Mercedes and paid myself. OEM windshield cost me$1400.00 isn't that FRAUD!!!!


A
Andre
10/11/2019
Someone needs to report this company to the BBB because they are completely scammers. they sell insurance plan the regardless of who is at fault they can not pay ether bill. So dangerous if you get hit by one of there costumers they will pay nothing its almost like they are allowing drivers to drive with out insurance.


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Mike
9/17/2019
No phone calls returned, (5 calls) Very negative and belligerent Agent and secretary. (Woman actually hung-up on me after I told her I was dropping insurance policy. ) Was with NW for almost sixty years. Went with USAA for better pricing. Cleared ALL premiums , never delinquent, closed our account...then two months later I received a notice from a Collection Co. that I owed $92.70 . From here it went down-hill. Spoke to three NW representatives who promised they would follow up and get back to me within three days. That was two weeks ago....Nothing ! Going to call their corporate offices again today. Hoping to settle this matter once and for-all !


Jessica L
4/25/2019
Terrible company to go with... they were charging wayyyyy too much for my son that is a nest driver. Left this company and went with another and saved myself 80 a month. Read the reviews and notice there are so many unhappy ppl that have also done the same. But the BBB give them an A+ rating!! Seriously, smh. So disappointed


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Dixie
1/10/2019
I would give Nationwide a 0 if I could. My car got rearended on the freeway by a person with Nationwide insurance. I had to take it to one of their preferred auto body shops because Nationwide would not even speak to other auto body shops that I chose. My car has been to their preferred one now five times, they cannot get it correct, not only can they not fix my car correct. the auto body shop put their greasy dirty hands all over the interior of my car. I have a light silver headliner which now has black hand prints all over it. I have spent numerous hours on the phone with Nationwide and Legacy Collision Center, they are all very rude and make you feel like this accident was your... Read More


Edward R
12/5/2018
I was enticed to go with Nationwide car insurance because they have competitive rates and has a smartride program. They gave me a 10% discount right off the bat just for participating in the program. I was hoping that with good driving habits for the duration of the program which is about 6 months will lower my premium on my next renewal. I ended the smartride program with 35% discount because of my good driving record while participating in the program. You would think that I would have a lower premium right? Nope, this was not the case. My premium even went up on my renewal. I asked customer service about it and they told me that the reason it went up is because the rates in my area went... Read More



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