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Nationwide Auto Insurance Review


Rating: 8.5 / 10 (Excellent)
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Nationwide is an insurance provider founded in Ohio in 1925. Besides offering a broad range of insurance policies, they also offer retirement and investment solutions, administrative services, pensions, asset management, long-term savings plans, banking services, and specialty health services. They have an A+ BBB rating, and a four-star Trustpilot score.

How is Nationwide rated?

Breakdown

9/10
Coverage & Benefits
8/10
Pricing and Discounts
9/10
Financial Strength
8/10
Customer Experience

Overall Rating: 8.5 / 10 (Excellent)

As one of the largest insurance and financial services companies at the global level, Nationwide has been offering insurance, investments, and banking solutions across the United States for the past 85 years. Backed by the company's incredible financial strength and stability, their policies offer standard and comprehensive coverages, with an excellent host of discounts for safe drivers and loyal customers. Consumers looking for a reliable insurer and quality coverage should consider Nationwide one of the strongest candidates in the market.

Nationwide Coverage

Basic Coverage

  • Bodily Injury Liability
  • Property Damage Liability
  • Collision
  • Comprehensive
  • Personal Injury
  • Medical Payments
  • Uninsured/Underinsured Motorist

Additional Coverage

  • Rental Reimbursement
  • Towing & Labor Cost
  • Sound System

Coverage & Benefits - 9 / 10

Allstate offers several types of coverages, including personal injury protection, collision, comprehensive, liability, medical payments, uninsured & underinsured motorist, rental reimbursement, and property protection coverages, as well as sound system insurance, and roadside assistance. The company also offers a specialty policy called the Classic Car Insurance, which provides exceptional protection for antique automobiles and modern classics. There are limits and deductibles to every coverage, however, so customers are urged to contact a Nationwide agent before deciding which plans and pricing are right for them.

Customer Experience

Customer Ratings

BBB Rating
A+
Number of BBB Positive Reviews
2
Number of BBB Neutral Reviews
3
Number of BBB Negative Reviews
92
Date Collected
2017-10-17

Customer Experience - 8 / 10

Nationwide is accredited by the Better Business Bureau and holds an A+ rating with a composite score of 3.73 out of 5 stars, based on 97 customer reviews. Although there have been some negative comments and complaints about the business, JD Power's 2016 U.S. Auto Insurance Claims Satisfaction Study reports that the company received a 4 out of 5 (better than most), as regards overall customer satisfaction and service interaction.

J.D. Power 2016 Auto Insurance Study

JD Power Overall Satisfaction Score
4 out of 5 (Better Than Most)
First Notice of Loss
3 out of 5 (About Average)
Service Interaction
4 out of 5 (Better Than Most)
Appraisal
4 out of 5 (Better Than Most)
Repair Process
3 out of 5 (About Average)
Rental Car Experience
4 out of 5 (Better Than Most)
Settlement
4 out of 5 (Better Than Most)

Financial Strength

Key Details

Underwriter
Nationwide Mutual Insurance Company
Premiums Written 2016
$7,640,558,126
Marketshare 2016
3.57%
AM Best Financial Rating
A+
Moody's Financial Rating
A1
Standard & Poor's Financial Rating
A+

Financial Strength - 9 / 10

Nationwide Mutual Insurance Company currently holds 3.57% market share for private passenger auto insurance and has issued over 7 million policies thus far. Said plans are backed by the company's outstanding financial stability and positive long-term outlook, as evidenced by their "A" (excellent) scores from all major credit rating agencies, including Standard & Poor's, Moody's, and A.M. Best.
*The above information reflects the financial strength of the underwriter of the Nationwide car insurance policies: Nationwide Mutual Insurance Company.

Pricing & Discounts

Per Mile Pricing Available?

Discounts

  • Multiple Vehicle
  • Safe Driver
  • Anti-Theft
  • Low Milage
  • Homeowner
  • Student
  • Bundled Policy

Additional Discounts

  • Group Savings (unions, etc)
  • Full/Automatic Payment

Pricing and Discounts - 8 / 10

Nationwide offers a broad range of discounts for students, safe drivers, and returning customers. Common savings opportunities include Multi-Policy Discounts (up to 20%), SmartRide, Nationwide Family Plan, Accident-Free, Paperless Documents, Good Student, Anti-Theft, Easy Pay Sign-Up, and Affinity Car Insurance discounts. However, Nationwide truly sets itself apart from the competition by offering Milewise, a convenient pay-per-mile car insurance that uses a mobile app to track driving distances and habits.

Contact & Additional Information

Homepage URL
Company Phone
(877) 669-6877
Headquarters Address
One Nationwide Plaza, Columbus, OH, 43215
Year Founded
1926

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