Compare VoIP Services

From plans & pricing and call features to equipment and support services, we research everything you need to compare voip services and make a decision. Learn how our editors compare the different factors of voip services below.
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Voice over Internet Protocol (VoIP) is technology focused on delivering voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the internet. Instead of having a landline, or relying solely on your mobile phone, VoIP services use your broadband internet connection for your phone service.

VoIP telephony can significantly lower your phone bills, as well as add special features such as mobile apps for your cell phone, an auto-receptionist, and role-based access control to call screening and team collaboration. VoIPs are usually very easy to setup. The company sends a box or special phone adapter unit which you plug into power, your internet router, and a standard telephone headset. For best quality, you’ll need a minimum upload and download speed, as well as a minimum latency.

When choosing a company, consider whether it’s for a business or personal line, the provider’s service setup and accessibility, the type of equipment they use and its associated costs, and the availability of international calling plans. The quality of their support services is also important, and the general reputation of the business. Finally, remember that since VoIP technology works through your internet, it’s essential that you obtain high-speed, reliable internet, if you haven’t already.

Look out for hidden fees, varying rates, or extended contracts with early-cancellation fees. A good feature to look for is a money-back guarantee if you’re dissatisfied with the service. Finally, consider the voice quality and security, as well as the fact that you’d always need electricity to power your phone. If your internet connection is poor or unreliable, or you live in an area subject to frequent power outages, VoIP may not be the best choice for you.

How we Compare VoIP Services

Plans & Pricing - 20%
Call Features - 30%
Advanced Call Features - 25%
Equipment - 15%
Support Services - 10%

Plans and Pricing

VoIP Services with the Best Plans and Pricing:

VonagePhone.comRingCentralPhone PowerJive8x8BroadVoiceNextivaITPViaTalk
Price$12.99$9.99$24.99 $8.33 $29.95$19.99$8.83$19.95$9.99$15.75
MinutesUnlimited100UnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimited500Unlimited
International callsDepends on the country Depends on the country Depends on the country Depends on the country (60 mins/mo. free) Depends on the country Depends on the country (Unlimited international calls with Unlimited Global Extension Plan) $24.95 a monthDepends on the country Depends on the country $9.95 a month
Installation feesN/ANoneNoneNoneNoneVaries by planNoneNoneVaries by planNone
Cancellation feesN/ANoneNone$99$99$59Varies by planNoneNone$49.95

Call Features

VoIP Services with the Best Call Features:

Caller IDCall WaitingCall ForwardingCall ReturnConference CallingVoice MailsVirtual Phone NumberEmergency Calls
Vonage
Phone.com
RingCentral
Phone Power
Jive
8x8
BroadVoice
Nextiva
ITP
ViaTalk

Advanced Call Features

VoIP Services with the Best Advanced Call Features:

VonagePhone.comRingCentralPhone PowerJive8x8BroadVoiceNextivaITPViaTalk
Advanced FeaturesAnonymous Call Block, Bandwidth Saver, Vonage Online Account, Do Not Disturb, Special Services Number, Vonage Access Number, Network Availability Number, Ring ListsAfter Hours Greeting, Auto Attendant, Chatcalls, SMS Voicemail Notification, Click to Call Buttons, Call Handling Rules, Hold Music, Fax ReceiveReal-Time Control, Virtual PBX, Music and Messages on Hold, Toll Free Numbers, Digital Line, Answering Rules, Dial-by-name Directory, Click-to-Call MeRemote Click2Call, Number for Life, Find Me, Follow Me, Simultaneous Ring, Block List, Adjustable Ring Length, Click2Call, Out of Area NumberUnlimited Extensions, Whisper, Auto-Divert, Corporate Directory on Phone, Wait Time Announcement, Dial Plan Editor, Virtual Fax, LDAP IntegrationLocal Number Porting (LNP), Virtual Office Online, Hosted PBX, eAgent Integration, Advanced Call Forwarding, Salesfroce Intergration, Web Conferencing, Outlook IntergrationMulti-Line Hunt Groups, International Virtual Numbers, Business Group CNAMs, Telemarketer/Block List, Fax-to-Email, Direct Inward Dial, Optional Non-Local Number, Online Call ManagementPush to Talk, Presence on Multiple Devices, Shared Line Appearance, HD Voice, Toll Free/Local Numbers, Web Portal Interface, User Friendly Web Interface, Follow MeStar Codes, Remote Voicemail Access, App Management, Outbound Call Block, Advanced Black List/White List, VIP Ring, 411 Direcrory Assistance, In-Network CallsSoft Phone Access, Network Unavailable Forward, On-The-Go, Anonymous Call Authentication, 7, 10, & 11 Digit Dialing, BYOD Service Access, Free In-Network Calling, Private Color ID

Full VoIP Services Comparison

Plans and PricingCall FeaturesAdvanced Call FeaturesEquipmentSupport Services
Vonage VoIP Service7.010.010.010.010.0
Phone.com VoIP Service6.08.09.09.010.0
RingCentral VoIP Service3.09.08.010.010.0
Phone Power VoIP Service10.06.07.08.09.0
Jive VoIP Service7.07.06.08.010.0
8x8 VoIP Service8.05.05.08.09.0
BroadVoice VoIP Service9.03.03.07.08.0
Nextiva VoIP Service4.04.04.08.08.0
ITP VoIP Service3.02.02.07.08.0
ViaTalk VoIP Service5.01.01.07.08.0
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FAQ

What is VoIP?

VoIP stands for “Voice over Internet Protocol”, which at it’s most basic level, allows the user to make phone calls over the internet. Unlike other online communication programs, like instant messengers or chat applications, VoIP allows you to make calls to phones without internet connections, like landline numbers.

VoIP services can be used as a standalone service, replacing a traditional landline in your home or business, or you can set up a new line altogether and have your calls and messages forwarded to almost any other number, including your mobile phone.

What can you use VoIP for?

VoIP is a diverse service that allows calls to be made over the internet, and as a result can be used in different ways for a variety of different reasons. There are two main ways VoIP services are used, either as a dedicated phone line or a forwarding service.

As a dedicated phone line, VoIP services can replace a landline in a home, business, or other location with a broadband cable connection. Some VoIP companies will provide users with a device with a phone jack that is plugged into your cable. By plugging in a traditional phone or fax machine, users can use their VoIP services just like a landline connection.

VoIP can also be used as a forwarding service. The user can set up his or her account to forward any calls or messages to any number, including a stationary or mobile phone. This is a helpful service if you want to set up multiple lines, but have them forwarded to one device. One example of this would be if you have a smartphone that you plan to use for both personal and work purposes. Another great way to use VoIP’s forwarding service is if you are traveling or living abroad. By setting up a local number, you and your friends and family can call or message each other without worrying about expensive international charges.