Generali Global Assistance Travel Insurance Review
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109 Customer Comments & Reviews - see all comments
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Based in San Diego, California and founded in 1963, Generali Global Assistance provides travel insurance, travel assistance services, identity theft resolution services, and risk management.
The company's services are accessible anywhere in the world and they maintain a BBB accreditation of A+. Generali Global Assistance operates as a subsidiary of Europ Assistance Holding S.A. and their travel insurance business evolved from CSA Travel Protection.
The company's services are accessible anywhere in the world and they maintain a BBB accreditation of A+. Generali Global Assistance operates as a subsidiary of Europ Assistance Holding S.A. and their travel insurance business evolved from CSA Travel Protection.
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109 Customer Comments & Reviews
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Joke of an insurance company. Bought the insurance for a one night stay at the Hilton Garden in Tupelo and got to the hotel to find the entire hotel was disgustingly dirty with strong mold smells and stains all over the room. We left immediately due to health and safety concerns. I filed a claim and they have denied it even after escalations. We provided pictures and evidence of the horror at that hotel. BEWARE OF THIS JOKE OF A COMPANY.
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
Thanks for your review. G. Bowler. We apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the Plan Document that’s provided at the time of purchase and contact us with any additional questions you may have. The plan is unfortunately unable to provide coverage for every event that might cause you to cancel. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at customerservice@generalitravelinsurance.com if you have any additional questions or concerns.
This company exhibits the worst behavior of insurance companies. We recently used them to cover our trip to Europe. Our flight was cancelled by the airline delaying iur trip by 36 hours. We missed trains, car rental, and a night of lodging. Generali would not pay the claim because the airline cancellation reason was outside of their very narrow list of reasons. This is unacceptable. You buy insurance to cover for delays like this and it is not acceptable for them to be so rigid in their coverage. Do not give this company your well earned money!!
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
Thanks for your review, Nancy. We apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the Plan Document that’s provided at the time of purchase and contact us with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan is unfortunately unable to provide coverage for every event that might cause your Trip Delay. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at customerservice@generalitravelinsurance.com if you have any additional questions or concerns.
Do not use this company! I would give this company 0 stars if I could. My significant other and I are Active Duty military and he got pulled for an assignment so we had to cancel our cruise outside the window. I reached out to the cruise line and they were so understanding and gave us a full refund. I contacted CSA travel to cancel the travel insurance and they wouldn’t give us a refund, or even credit for a future cruise despite me explaining our situation. This company only cares about making money and not about their customers.
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
Thank you for your review, Bethany. We're sorry to hear you had to cancel your trip and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the Plan Document that’s provided at the time of purchase, and contact us at 800-551-9242 or via email at customerservice@generalitravelinsurance.com with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased includes approximately 20 different covered events under which we can provide coverage if you are forced to cancel your trip. The plan is unfortunately unable to provide coverage for every event that might cause you to cancel. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at the number or email provided above if you have any additional questions or concerns.
I was planning a trip with my wife starting September 7, 2024 and ending September 24,2024. I purchased trip insurance policy on June 4, 2024 as soon as I bought the airline tickets and resort. Air lines cancel 9/7/2024 flight and issued tickets for September 9, 2024 with return date of 9/26/2024. Morning of September 9, 2024 my wife became sick. We went to doctor’s office and were told that my wife has a virus and ear infection. Doctor stated that flight will be vey painful for my wife and we had to cancel our trip. Portion of airline ticket were refunded and resort was kind enough to transfer our reservations for next year so we didn’t have to claim total amount. All we claimed is... Read More
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Admin Box of Generali Global Assistance Travel Insurance
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Admin Box of Generali Global Assistance Travel Insurance
Thank you for your feedback, Igor. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.
Generali Travel Insurance Experience: A Practical Guide Background: On my recent trip to China and Japan, I had to deal with Generali Travel Insurance for two separate claims: medical expenses and a delayed baggage issue. This review, based on my personal experience with Generali, might also be useful for dealing with other travel insurance companies. Before Purchasing Insurance: Key Tip: The amount of coverage you actually need is often less than the total trip cost. Generali's reimbursement policy focuses on the actual loss incurred, not the total trip cost. For instance, if a flight for your family costs $5000 but the fee to change tickets is only $800, Generali will cover the... Read More
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
Thank you for your review, David. At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claims were resolved. Thank you for choosing to #TravelSmarter.
This company has the worst possible communication
I filed a claim the last of July and never heard from anyone. Despite multiple calls and left messages I still didn't receive a return call. By mid Sept. I have just recently been able to speak to a supervisor who confirms they are in receipt of all necessary information to make a decision on my claim but state this will take another 2 weeks. I am a recently diagnosed cancer patient in chemo. The added stress of trying to get a refund for weeks, on a trip that hD to be canceled is unbelievable
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
Thank you for sharing your feedback, Donna. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. We're pleased to advise that your claim has since been resolved and you should have received a phone call as well as an email to your address on file from a dedicated team member. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
This is a great insurance company that covered all my medical expenses for a year after my accident.
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Admin Box of Generali Global Assistance Travel Insurance
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Admin Box of Generali Global Assistance Travel Insurance
That's great to hear Arlyne! Thanks so much for sharing your experience and choosing to #TravelSmarter.
The agent I spoke with to purchase this policy was Justine. Very knowledgeable about many policy's and their coverage. Her patience and kindness exceeded her knowledge. Thank you for all the expert agents and the really "special" ones.
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Admin Box of Generali Global Assistance Travel Insurance
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Admin Box of Generali Global Assistance Travel Insurance
Thanks for the feedback, Jezibelle! We will share it with our Customer Service Team.
thank you received it all. We are hoping all goes well with our trip
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
Thank you for your feedback, and your purchase. Some of your coverages are available to use now -- even before your trip. Visit https://www.generalitravelinsurance.com/travel-resources/services to learn more.
Better price and coverage than others for my age group. Use of website was easy. However, a look at policy caused concern as coverage begins immediately rather than end of September when actual travel takes place. Does this invalidates coverage after end of travel date?
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
We’re sorry it was difficult to find that information. Visit https://www.generalitravelinsurance.com/retrieve-policy.html to review the details of our travel insurance policies before or after purchase. Based on customer feedback like yours, we are working on better ways of making that kind of information available when buying travel insurance on our site. If you should have any additional questions about your policy, please reach our dedicated customer service team at 800-874-2442 or via email at customerservice@generalitravelinsurance.com. Thank you for your purchase.
Our Partner
Trusted by Over 6 Million Travelers Annually
- Medical & Dental Emergencies
- Trip Delays, Interruptions & Cancellations
- Coverage for Baggage & Personal Items
- 24/7 Travel Assistance
All standard trip interruption and cancelation reasons are provided for, and then some. Additionally, the company has generous provisions for baggage and trip delays. Generali really shines when it comes to its traveler assistance services.
Along with all the usual customer assistance features, the company also makes provision for such things as specialty food delivery, an emergency cash advance of $500, and travel companion meet and greet services. Pound for pound, one of the most extensive offerings out there.