Banfield Pet Hospital Pet Insurance Review
52 Customer Comments & Reviews - see all comments
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Banfield Pet Hospital is a nationwide network of over 900 pet hospitals that offers an Optimum Wellness plan instead of traditional accident and illness pet insurance. The plan offers in hospital services designed to diagnose, treat and prevent future medical conditions. These include head to tail exams, nutritional consultations, and dental care.
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52 Customer Comments & Reviews
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Never thought I would find myself writing a review, but I feel as if I have to help others and open their eyes. On October 18th, 2016, I took my miniature schnauzer, China, to the Pembroke Pines Banfield Pet Hospital for a routine check-up. I mentioned to the front staff that her appetite had decreased, but figured it was due to her 12 years of age. They called me a few hours later to inform me that China had an infected uterus and it had to be removed or she would eventually die. I found it suspicious that her daughter, Salty, had just been there a month before her and suffered from the same condition and had to have emergency surgery to have her uterus removed as well. I payed 1,100 for... Read More
Do not ever go to this hospital. I chose this one over the ER vet because of convenience. They over charge on everything but extremely overcharge on certain things apparently. I was charged $133 for a CBC to give my dog pain meds that turned out to be anti-inflammatories. My bill was doubled by the CBC. The ER vet would have been cheaper by far.
It has been a "Nightmare!",especially financially, dealing with Banfield Wellness Pet Insurance. Back in May of 2016 I contacted Banfield to cancel my dog's wellness insurance, as it was up for renewal in June. The CSR said she would take care of it, but gave me a free month to think on it. I'm assuming, it was in the hopes I'll forget to call back within the time period, and be stuck paying for another year or decide to keep insurance for an additional year. I took advantage of our agreement and brought my dog in for a refill on her allergy medication. When I called mid July to cancel, they informed me that the appointment wasn't covered and I owed them money, even though my insurance... Read More
Well I will say I jumped the gun in writing a positive review. I will absolutely never take or recommend anyone taking their animal to Banfield ever again. I have a 10 month old RESCUED puppy that I thought may be having an allergy issue so I called on a Monday. They said I could not get an appointment to bring him in until the following Wednesday. Initially I said I would wait but it just kept getting worse. I called back in the afternoon the next day to see what options I could do and when I asked if there was anything sooner they said I could bring him for a morning drop off and pick him up around 4 pm and I expressed I did not want to leave my dog in their kennels in the back... Read More
I have had this insurance for about 3 years. Last year we got a puppy and added him to the service. When we decided to move we called Banfield because we had to give the dog away as we were moving into an apartment which doesn't take dogs of his breed. We asked to cancel the plan. After going through several people I was told that the service was separate and I needed to call another number. I tried numerous times and got the same run around conversation. They basically wanted me to keep paying. One operator told me that I would just have to pay the balance that I owed that I used from our puppy's last service. She said that she couldn't take the payment however and gave me an 800... Read More
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I don't know what I would do without this world class organization. Their representatives are in a class of their own. Thank you guys so much for taking care of me and my furry friends!! Luke, Boog, Charlie and Ping are all very grateful For you as well!!!
We purchased the wellness plan for our Yellow Lab Puppy, Beau. Included with the plan was his flea/tick & mosquito repellant ~ FirstShield Trio. My dog vomited and was lethargic after we applied it. When I looked it up online I discovered that it's been making dogs sick AND many are dying. There's a class action lawsuit in the courts now and Banfield has an exclusive contract with the manufacture which is why they continue to use it. We took the 2 doses we had to Banfield, explained that it was making Beau sick and asked if they had something else we could use. We were told no ~ that was all the plan offered. They could refund the money for the 2 we returned and take it off of... Read More
I currently have 3 pets on the Banfield Wellness Plan. I had an additional pet, a stray that I took in. I added him to our plan, an additional $39.95/mo, because I believed that he was going to be a part of our family. We could not keep him, and after 9 months of paying $39.95, I called to cancel the plan. I was informed that their policy had changed and I needed to pay an additional $104 to cancel the plan. So, if your pet dies, you are screwed. You will owe FULL PRICE for any services you have used during your membership. There have to be better options out there. Even if there aren't, I'd rather pay full price for vet services than give this company any more money. I will be... Read More
Banfield Veterinary Hospital on Eastern Ave Silverado Ranch Las Vegas NV inside PetSmart. CRUEL HEARTLESS GREEDY EVIL !!! My 16 year old cat had to be put down and I called Banfield to make arrangements. I was quoted $150 for group cremation and $239 for private cremation with ashes returned. I arrived shortly after and chose the group cremation. They checked me in and needless to say I was sad and grieving. As they proceeded, no one there showed any compassion, like robots. When the doctor came in to euthanize I questioned if I was doing the right thing. She snapped back at me saying without examining him she didn't know what was going on but agreed it was his time. Banfields ad said... Read More