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- No enrollment or administrative fees
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- Flexible premium & deductible options
Banfield Pet Hospital Pet Insurance Review
98 Customer Comments & Reviews - see all comments
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Banfield Pet Hospital is a nationwide network of over 900 pet hospitals that offers an Optimum Wellness plan instead of traditional accident and illness pet insurance.
The plan offers in hospital services designed to diagnose, treat and prevent future medical conditions.
These include head to tail exams, nutritional consultations, and dental care.
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Customer Comments
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DO NOT SIGN UP FOR BANFIELD WELLNESS PLAN, IT'S A SCAM!!!!!!!!!! YOU WILL NOT BE ABLE TO CANCEL. Our dog got sick and needed tests and procedures and we had to pay out of pocket because it was not covered by the plan. The plan is automatically renewed for you! If you want to cancel, you have to call two months before to let them know, otherwise it automatically gets renewed. When our dog passed away in March, I called the following month to cancel the automatic draft payments. They told me that even though our dog had passed away, they would continue to draft because there were services that the plan paid for that had to be paid, so they would continue to draft until it was paid... Read More
5 People found this helpful.
I’ve been going to Banfield ( in PetSmart ) for a little over a year now. The care of my cat Gracie was great no complaints there. The problem I have is with the wellness plan. This plan is a contract that you are locked in for a year and automatically renewed. First of all I was not told it was a contract and the rep only said yes it’s this amount a month. The rep made sure she pointed out the benefits of having the plan and failed to mention being under a contract and if you cancel theres a balance due. I found this out because I wanted to cancel and was told I owed a balance. So I ask how I only pay monthly. The rep on the phone said we do not have a month to month plan only... Read More
4 People found this helpful.
Never buy this insurance for your pet. It is a fraud. My dog has to go under emergency surgery thanks to a bad procedure of a Banfield hospital. When his uterus was removed, they did things badly and now she has a serious infection. While my dog was in this country and while I had Banfield, she was never followed up by a sonogram. My dog lives in Colombia, S.A. and thanks to being able to go to a good hospital they could find the cause of the infection. Apart from this, every year they did the Lime disease test, it always came back negative and it turns out that my dog also has Lime. This disease is from the East Coast of the United States so she got infected here, not in South... Read More
4 People found this helpful.
I have been with them 4 Months ,They are always FULL FULL when I call for emergency .
3 People found this helpful.
I have had Banfield for over 5 years and I am very sad to say that every year something changes and I am not notified until I take my fur baby to his yearly check up. Banfield has on multiple occasions taken money out of my account on a date or amount not authorized. They don't have weekend or after hours support, so if you need to speak with someone after 6pm Monday through Friday or weekend, you are out of luck. No one explains thoroughly how the rates change. If I don't call them, they don't call me. If they would be more proactive with providing the information before they go into your account, I would feel better about the company. I have now had three horrible experiences with... Read More
2 People found this helpful.
I am so disappointed in the Banfield program. I have been paying for many years on this program, and as long as you use it for maintenance, it's fine. But every time I have an emergency, or something I need to have seen today, they can't get me in. Not only in my office, but in any of the 3 around me. Each time I have had to go to another local vet who can ALWAYS get me in. I'm going to save the $58 per month and just go there from now on.
Furthermore, my dog was misdiagnosed on a lameness for months that a second opinion nailed in 20 seconds.
2 People found this helpful.
This place is a waste of time and money, not to mention the fact that they are liars. I took my cat in to get dewormed yesterday, made the appointment a day in advance. Upon arrival, the front desk associate told me that someone had called me and left a message saying they couldnt see my cat until he gets a rabie shot. I later realized that I had never even gotten a missed call from them. I asked them why he had to have a rabie shot and they said its required by state law. I was very skeptical about this statement, so I asked how much it would cost and she said it would be an extra $34. I asked if there was any way I could make payments because I didnt have enough money to cover the full... Read More
2 People found this helpful.
VET MALPRACTICE...SUFFERING...DEATH, THEN, SENT TO COLLECTIONS! Oversight courtesy of a rotational system of vets, coupled without proper follow up led to unnecessary suffering and the early death of Boggle, our 11 year old puggle. Brought to Banfield for the sudden presence of an abdominal mass, following tests, one of the rotational vets reported the biopsy revealed nothing of concern. The biopsy was anything but clear, it was suspicious and required further testing. That was not discovered until the "mass cell tumor" had grown to the size of a softball in just weeks. The pain that Boggle endured, suffering for months could have been mitigated, perhaps avoided if the Banfield... Read More
2 People found this helpful.
to who ever sent to me with an email without a contact!!!! Looks like anyone can walk in at your business and add a pet to someone's account without the member authorization, right??? Well, guess what??? This is what's happening here. Looks like my son or his girlfriend went to your store and enroll thir 2 dogs under my account!!!! I never signed nothing for them!!!! THIS IS NOT MY SIGNATURE AND THEY ARE NOT MY DOGS!!! WHO'S IS PAYING YOU SINCE THEN??? I KNOW I AM NOT. YOU ARE CALLING THE WRONG PERSON. I HAVE 2 DOGS WITH YOU GUYS!!! LOLLA AND BELLA, THE OTHER DOGS USED TO BELONG TO MY SON AND HIS GIRLFRIEND. AGAIN, I NEVER TOOK THEM THERE, I NEVER SIGNED NOTHING FOR THEM... Read More
2 People found this helpful.
I'm suing this company!!!!!! Make my score negative a billion stars. Scam!!!! PLEASE PET OWNERS DO NOTTTTTT LET THEM TREAT YOUR BABIES!!!!!! They messed with the wrong person!!!!
2 People found this helpful.
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Our Partner
- No enrollment or administrative fees
- Accidents, illnesses & emergency care
- Most claims are processed within 2 days
- Flexible premium & deductible options