Healthy Paws Pet Insurance Review
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer. Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
Latest Healthy Paws Reviews
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Healthy Paws has taken very good care of my dog Winnie. They usually respond to claims very quickly and mail out checks right away. The online claim filing process is easy enough. Everyone I have ever spoken to from customer service has been friendly, helpful and compassionate regarding our medical issues. Of course coverage is never perfect but that is the industry. I do feel that Healthy Paws is an honest and ethical insurer and that they have your pet's best interest in mind.
Healthy Paws Pet Insurance has been the best thing I've ever purchased for our pet. It is easy to file a claim and they are very prompt in processing the claims and getting back to you in a timely manner. Their website is very easy to use and you can file claims electronically, thus enabling you, to get a faster response in regards to your settlement. I have to say their monthly premiums are reasonable as well. Overall a great company with a great product.
This company has been wonderful! I started off with a different pet insurance company - I only stayed with them a month because there were various hurdles in that month that made it difficult to work with the company. I searched customer reviews and found Healthy Paws! Boy am I glad I did!! We had this insurance for about 6 months when our boy Leo started showing signs of lameness. From first signs of trouble to diagnoses was only about three weeks (we had to wait to get an appointment with specialist) and a month later he underwent surgery to correct the problem. Each time I had to contact Healthy paws their associates were amazing! First question was always "How is Leo doing?"... Read More
I adopted a dog three and a half years ago and signed up with Healthy Paws soon after the adoption. My dog has had several major medical issues including Heartworm, emergency surgery to remove a foreign object in his intestine, and pneumonia. He has also had several run of the mill type things like rheumatoid arthritis and mild anemia. We've been to the vet a lot and I have been very happy with Healthy Paws as my Pet Insurance provider. Their process for submitting a claim is very easy, it just takes a minute. In addition, the processing and reimbursement goes quickly. They also have been very good with coverage. I actually had a disagreement with something relating to coverage... Read More
I have been a Healthy Paws member since 2013 and a pet insurance holder for over 10 years. I switched to Healthy Paws from one of the more well known Pet Insurance companies because I was not getting the customer service that I wanted. After doing a lot of research I chose Healthy Paws because of price, good reviews and above all because of their life time-no limit on payouts. You are also able to chose the coverage level and deductible that works for you. Since that time I have used their services on numerous occasions. Not a good thing for my pets but a great thing for my wallet. That aspect takes the worry off the pet parents and lets us just worry about getting our fur babies healthy.... Read More
Healthy Paws is INCREDIBLE. Signing up was extremely easy, and they make it very easy to understand and customize your coverage - from deductible to coinsurance. Submitting claims through the app is a breeze, and Healthy Paws keeps you abreast of where your claims are in the process, explaining why a claim was covered or denied in easy-to-understand language, and sending reimbursement checks fast! They also cover more claims than any other pet insurance I have found, and their customer service is amazing! They even sent us a get-well-soon e-mail after our dog's recent surgery. Healthy Paws really cares about your pet, and their great customer service, coverage and rates makes me happy me... Read More
Leo has made a full recovery from his tongue surgery. He is bouncing around again and fully able to eat and drink. Lucky for us the infection didn't swell his tongue so much that he couldn't breathe, he just couldn't eat or drink water (right when a heatwave was coming). I was able to teach him how to drink from a Camelbak by squirting water into his mouth for the first couple of days while we tried to find out what was going on. Luckily we were able to get him the care he needed and he is healthy again and I can enjoy his snuggles again; nothing like a 100lb lap dog?. Thank you HealthyPaws so much for being there for us!!!! Your customer care and coverage is fantastic!!!
Last January, 2017, I changed the pet insurance for my 1 1/2 year old Lab to Healthy Paws. Approximately 3 months later my lab tore her ACL and required expensive TPLO surgery. Despite HP's great reviews, I was nervous about how well they would cover a new client. I printed out their forms and submitted our claim by mail. Within a few weeks I received a check for 80% of the surgery, x-rays, meds, hospitalization etc. They covered everything! I was very impressed and so happy I switched my pet's insurance to Happy Paws. Unfortunately, last month she tore the ACL on her other leg. This time I downloaded their APP and simply snapped a picture of the vet's statement and clicked... Read More
Healthy Paws provides excellent coverage at a reasonable price. Reimbursements are made promptly.
On Sept 30th my one year old German Shepherd (Chloe) was running through the ranch land and hit a large rock or animal hole. She fractured a hock (Ankle) on her left leg. I took her to my local Vets Office and after X-rays it was determined she needed surgery. The closest Board Certified Surgeon was two hours away. The next day surgery was preformed. I have had other Pet Insurances with prior K-9's. When it came to submitting a claim I got nothing but a run around. (Oh that's not covered etc.) Well all I can say is Healthy Paws Pet Insurance not only made the claims process easy and they did it with great concern for Chloe. No bad attitudes here. I have talked to several... Read More
So great and so quick to receive your reimbursement check. I haven’t had any issues with any of my claims. So happy I picked Healthy Paws!
This insurance has been a godsend. It's better than my own (human) insurance! I did a lot of research before selecting Healthy Paws and believe they're the best in the industry. The annual deductible is low and is better than companies that have separate deductibles for different conditions/problems. The ability to choose between an 80% or 90% co-pay is a flexible feature. Whenever I've had to make a claim (and unfortunately, I've had to make several), the process couldn't have been simpler: using the Healthy Paws app on your phone, take a photo of the vet's invoice and hit the "Submit" button. You get a notification that they're processing the claim right away, and a check within... Read More
We have had our dog, Wynslow, insured with Healthy Paws since he was a puppy. We couldn't be happier and more satisfied with the service we have received from Healthy Paws. Unfortunately Wynslow has had a couple of significant health events that required specialized medical care. Even if we did not have insurance, we would have sought out the best care possible for Wynslow. But having insurance was a source of comfort as we made our decisions on Wynslow's care. The cost of the care was significant but its impact on our family budget was very much muted by the reimbursements from Healthy Paws. Dealing with Healthy Paws couldn't be easier - we submit our bills/receipts to Healthy Paws and... Read More
Our 9 month old Airedale Terrier had to have emergency surgery 9 days ago. We have been dog parents to three Airedales in thirteen years and through experience have learned that really good pet insurance is a must. I had heard of a very positive experience with Healthy Paws from a chiropractor whose own young pup had needed emergency surgery a few months ago and after hearing how happy she was with her own experience, I immediately signed Sherlock up. We are now 10 days out from Sherlock's surgery and I can not say enough about how kind, thoughtful and professional the folks at Healthy Paws have been. We filed our claim the day after surgery and within just a few days Healthy Paws let... Read More
It takes a little while to get your claim processed and get the reimbursement but they always cover what they say they will and actually ask and care about how my dog was doing after her ACL surgery. Love this insurance and so happy I chose them!
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
Courtney - We're so glad we could help with your dog's major leg surgery! We apologize for the long claim processing time your experienced. The summer and early fall months tend to be much busier for pet insurance, as more people take time off and get out and about with their pets. There are also many more seasonal conditions that can mean illnesses and injuries. Add to that the high volume of clients who live in the areas affected by hurricanes Harvey and Irma that were contacting us regarding their injured pets. Please give your baby a great big hug for us!
Healthy paws make sure to get the bills directly from the vet or hospital, encourages us to stay focussed on our pets, promptly sends cheques, remembers their birthdays and check in on how they're recovering. Genuinely kind and caring, you could not find a better company to insure your pets. Highly recommended.
Healthy Paws is the best value for your money to insure your pet is always able to get the best vet care throughout his/her lifetime. We did a lot of research and Healthy Paws offered the best coverage for the monthly premium. Once we required using our claims, the process was smooth, efficient and timely. We strongly recommend Healthy Paws for your pet’s health emergencies and injuries!
Faith and David
Owner of Maximus, German Shepherd
Healthy Paws pet insurance has been a great help for us when we need paying for our dog's (Cooper) treatments for his breathing problem and now cancer.
We are so greeatful for Heathly Paws's support throughout since we got Cooper.
Easy to file for reimbursement and super helpful and friendly customer support.
Toby is doing amazinly well. The first 10 day were very heartbreaking but he overcame the hardest part and now we continue to make sure he makes a full recovery. The doctor was very happy to see that Toby is doing well so far.I honestly can't thank you enough for all the help. I'm so impressed and beyond happy a with Healthy Paws being so committed and helpful. We love Toby so much!!! he is our little boy in the family and want to ensure that his health is 100%. I feel so grateful and blessed to have chosen Healthy Paws for Toby's insurance.Once again, I ant express enough how thankful I am.Toby has a follow on October 18, 2017. The doctor will check him and give us instruction... Read More
I insure 3 dogs (Joey, a Havanese, Jingles, a Maltese and Frazier, a chocolate lab) with Healthy Paws and I am very happy with their product and services. They are very easy to work with. They are very prompt in processing claims and their explanations as to services covered are clear and easy to understand. Although my Maltese is only 3 years old, she's had some significant health issues which would have been very costly without coverage from Healthy Paws. The customer service folks are a joy to work with and very professional. I started with Jingles on Healthy Paws and added each subsequent addition to our family as they joined the family: I never considered another pet insurance due to... Read More
Healthy Paws has been great for our family. They are so easy to deal with and respond so quickly. I am so happy we decided on them. We have had other insurance companies for other pets but switching to Healthy Paws when we got our last 2 puppies was the best decision.
Healthy Paws have been truly amazing. They have reimbursed us within the week, sent us kind notes asking about our dog after surgery. They truly care, and take care of their customers. I have actually felt bad that we have had to use them so much, but not once have they questioned anything our dog has had to have. I'm so glad I chose them.
Great insurance to have. They were there when we needed them. They were very considerate on the phone and got us the reimbursement check quickly. The claims process was very easy.
Our 6-year old dog just undergone the TPLO surgery. It is a really challenging, expensive and complicated procedure. Having Healthy Paws is like having a caring friend around offering a helping hand in a challenging situation. Submitting claims is easy, processing is quick. Customer service outstanding. If you think about getting an insurance, look no futher!
Anna Sheinman
www.sofly.co
We have had our 2 year old Labrador Retriever covered by Healthy Paws since we rescued him in September 2016. Since that time, he has gone through 2 major surgeries and numerous other non-routine treatments. Healthy Paws has gone above and beyond what we expected and they are quick to answer any questions that we have had along the way. Each claim has been reviewed and completed in a very timely manner.
We have been extremely happy with Healthy Paws, and will continue to use them and recommend them to other pet owners.
Healthy Paws has been a lifesaver for us and our pup. They have been an absolute joy to work with. The app is so easy to use, and the people at Healthy Paws are true to their word. No questions. Amazing service, amazing value, best investment of the year for us, financially and for peace of mind.
I did my research before signing up for pet insurance and found the best reviews for Healthy Paws. My puppy unfortunately developed a rare auto immune disorder that ended up costing us a lot of money but Healthy Paws did a great job assuring us it'll be covered and quickly processed our claims. They've been great with following up and explaining what is covered and what isn't and have exceeded my expectations. I now encourage all pet owners to get insurance for their pets and very much recommend Healthy Paws. Thanks for saving my dog's life!
Healthy Paws Pet Insurance is the best! We recently filed a claim when our 4 year old Terrier mix, Simba, had to have surgery for a disc compression. I have to say - Healthy Paws has been wonderful to deal with! If we didn't have pet insurance, we would have had to put Simba down because we couldn't afford such a high cost. That would have devastated our family. The reason we purchased pet insurance is because our previous dog, Beamer, was hit by a car about a year before we got Simba. He died within a few hours, but my friend's dog was also hit by the same car in the same accident (both dogs got out of our yard and chased each other across a busy street) and her dog required over... Read More
I cannot say enough positive things about Healthy Paws. From the day I brought my puppy home 4 years ago, Healthy Paws made it incredibly easy to get her insured. Having done thorough research on all of the pet insurance companies, Healthy Paws was the leader as they offer lifetime care at an affordable price. Their customer service team is incredible, and their mobile app makes it incredibly easy to submit claims. My dog had a bout of pancreatitis earlier this year which was stressful enough but knowing that Healthy Paws was there to help made the situation a tad less stressful. A few weeks ago my dog tore her ACL and had to have a surgical repair, again Healthy Paws provided me with... Read More
My husband and I couldn't be happier with our decision to protect our dog, Bailey, with Healthy Paws. While I had always had excellent experiences with them in the past, we just recently had to file our first claim- Bailey suffered a very common ACL (CCL in dogs) tear and needed knee surgery. I sat through an hour consultation with the surgeon where he went over and over details of two different types of procedures in depth, discussing the short and long term pros and cons of each. I am happy to say after first calling Healthy Paws to understand my coverage, I was easily able to say to the doctor "this isn't about the money, he's covered 90% so the difference in price is negligible.... Read More
I can't say enough great things about Healthy Paws. When our dog was a puppy, I did a lot of shopping around for insurance after he got sick with pneumonia and I'm very glad that I picked Healthy Paws. Their coverage and customer service are second to none and their claim submission and payment process (take a picture of the invoice and send through their mobile app, payment through direct deposit or check) could not be easier.
Their customer service reps even send personal follow-up notes when they notice significant episode claims, e.g. a torn cranial cruciate ligament surgery. I have fully recommended Healthy Paws to friends, family, and our vet!
We've been insured through Healthy Paws for over two years- since we got our little Frenchie boy. We had signed up for the 90% coverage and had a separate wellness plan with Banfield for routine work that wasn't covered. We have never had to use the coverage until recently, when our furchild had several emergency visits and finally, a neurological consult with the best Veterinary Neurologist in Florida to get the spinal surgery that he needed. Healthy Paws were angels to help us care for him. The surgery alone cost over $8000 and they worked directly with the clinic to disburse payment on his discharge day. We only took care of the consultation cost and the remaining 10%. The clinic... Read More
I must give this group the highest rating. They have allowed me to be able to afford my dog and have gone way beyond to help me with navigating the expense of an ill dog. I honestly feel everyone with a pet should have this insurance. It isn't a luxury, it is a necessity.
Pretty decent premium and great service. You must have insurance if you have a dog. Healthy paws has been great for my family and covered a surgery that was absolutely imperative to have. Easy to contact and not a ton of back and forth. They offer direct deposit as well, which speeds up the process even more!
Purchased healthy paws insurance about a year ago after leaving another company. The other insurance had limits on cost and only gave a small percentage back on certain types of injuries. Saw healthy paws reviews and BBB rating figured I give it a try. My dog was injured and needed a hospital stay, this was the worst time ever my pet like many is a family member. I purchased the 90/10 policy for my dog and submitted the claims online and like the company stated within 10 to 14 days received a check. Best company ever no mistake on the reviews..
Get pet insurance! I cannot tell you how invaluable it has been for me and my animal. Actually, I can! Let me tell you my story. I grew up with many, many animals. Most of them were 90-100% outdoors (dogs, cats, horses...) and not one of them (specifically the "house" animals) ever got sick or in a bit of trouble in their lifetimes! I was the prime candidate for thinking "Pfft I do not need pet insurance." But shortly after finding my Bengal kitten, and after months of unemployment, when I finally landed a job, I thought "yanno, it's $15/month, what do I have to lose, especially in these early years." I now pay about $21/month after several years with Healthy Paws, but I will... Read More
I lost a beloved pug in 2009 and not until the fall of 2012 was I emotionally ready for a new pet. Turned out I adopted two 8 week old pug litter brothers. Love at first sight and continuing always. Anyhow, I did due diligence on pet insurance since I want to give them the very best. It became apparent very soon that Healthy Paws was the best of class....at least on paper...so I immediately enrolled "the boys". During the intervening 5 years we have only had a few minor insurable issues and I have been singularly impressed with Healthy Paws. One of the pugs, Little John, recently blew out his left rear knee ...in a dog sense...with a luxating patella which made him into basically a three... Read More
Our mini Dachshund, Annie, had a back issue. We took her to the emergency Vet clinic on a Friday. I reached out to Healthy Paws and received support not only in the form of insurance coverage but also reassured that any follow up treatments would be covered as well. Healthy Paws followed up all of their promises in writing and then called back later to check on Annie and to see if we had any additional needs. They were simply amazing.
My cat Uni fell off 7 stories from my apartment window on 9/13/2017. Fortunately, Uni was conscious when we found him. He suffered from multiple bone fractures but luckily there's no major internal injury (he had blood in his urine for the first couple of day though). After staying in the hospital with lots of examinations and surgery, Uni came home after 6 days hospitalization. The medical bill became a tremendous pressure to me, Uni would never had the best treatments if there's no Healthy Paws pet insurance supports. I am SO glad that I chose Healthy Paws as my pet insurance -- they show cares about Uni and they reimbursed the bill within 2 weeks. I highly recommend Healthy Paws as you... Read More
Have had this insurance for over 4 years now. They have paid out for every claim with no hassle. My claims have not been small totaling at least $9000.00. Our lab likes swallowing things whole! As advertised I only paid the copayment and exam fee. I highly recommend this company as I truly believe they care about our pets.
Healthy Paws definitely helps with the financial stresses of caring for a sick pet. As far as accident and illness coverage goes, they are the best. My husky pup, Huck, (2 years) is covered for 80% of costs with a $250 deductible and the insurance has paid for itself and then some. Huck recently learned to unlock and open doors, something which led to his getting hit by a car less than a block from our house. Initially our vet thought it was mostly superficial wounds but by the next day he had to be hospitalized at the specialty vet hospital bc his lungs started leaking air and he couldn't breathe. The hospital informed us he'd need chest tubes that would allow air to be sucked out of him... Read More
This company served us very well during the time we had our pet. Sadly, our puppy was diagnosed with cancer at only 15mos of age. The good news, we were able to treat him, thanks to Healthy Paws. They covered all or our expenses at 80%, including radiation treatments. They were very helpful and I highly recommend them. Pet insurance isn't widely used, but was a blessing for us to have.
My Frenchie Piper was suffering from ear infections since we got her as a rescue. Now after 3 years the specialist found out she had a mass ( tumor) As a result she needed a CT scan and a surgery. The result was a $3600 bill. I talked to Healthy Paws and they were AMAZING. Within a week I had a check for the 80% Healthy Paws pays. And keep in mind, they already paid a lot for all the treatments over the last 3 years. Thank you Healthy Paws 💋
We got health insurance at the same time we received our puppy 3 years ago. At first, it seemed like a 'waste' of money because Healthy Paws doesn't cover things like vaccines and flea-prevention, which can be a large percentage of your monthly costs for your dog. Then, our dog started having allergic reactions. To everything. Ear infections, hives, constant scratching, and dandruff. He's been receiving treatment on and off for these reactions for over two years now. The culmination has been specialized allergen testing to figure out what our dog is allergic to (40 out of 50 allergens, wow), and then vaccines that he will be on for the rest of his life. Healthy Paws has helped... Read More
My boyfriend and I decided to look into getting our new puppy Paisley Pet Insurance, after having medical issues with our last dog. We began doing a lot of research and decided to go with Healthy Paws. They have different plans to choose from, and if you have any questions they are super easy to get a hold of a live person, to help! Well we made the right decision, at just under 2 years old Miss Paisley needed TPLO surgery. She is doing great and Thanks to Healthy Paws who made the claim process quick and easy, gave us plenty of time to be with our snuggle monster! What impressed me the most was the follow up emails to check in and make sure she was doing well! I recommend Healthy Paw... Read More
In June of 2012 searching for pet insurance, we enrolled our dog, Dewey into Healthy Paws Insurance and have never regretted it. After his last surgery, we were reimbursed for our expenses before his stitches came out. I have never had problem with any of the expense I submitted to Healthy Paws. Their great staff keep me informed of everything going on with his claim. The rates are reasonable and competitive with other pet Insurances (I checked them all out before enrolling him). I have filed 10 claims and not one has been challenged or rejected. Healthy Paws is used by all of our friends at the Redhawk doggie park and the our thrilled with the low cost (compared to others). You really... Read More
When Chance was in the hospital, Healthy Paws made the claim process simple and quick so that we could focus on our pup. Days later they approved our claim, no questions asked. Suddenly this huge financial burden was completely lifted off our shoulders. I am so thankful I have pet insurance...and if you have a puppy you should not be without this!
Sophia & Chancellor Bennett
We have had healthy paws insurance for our dog since we first adopted him 7 years ago. Our poor little guy has had several major health issues in the past couple years and healthy paws has been awesome in terms of their coverage, their customer service, and the ease of filing claims. We are especially grateful that there are no lifetime caps on coverage of chronic conditions. Healthy paws has saved us thousands of dollars, and, more importantly, we are able to give our dog the care he needs without having to weigh the expense of care against his quality of life. Really thrilled with this company.
We switched to Healthy Paws Insurance from Trupanion because they were not reimbursing any of our vet bills due to the fact that they have a per incident deductible. Healthy paws has an option for a low yearly deductible. Once it is paid, Healthy Paws will cover a considerable amount, easing the stress and tension that comes with unexpected emergencies. As two Frenchbulldog owners, we always anticipate health issues. Our dogs are our children. So it is comforting to know that Healthy Paws has our back during unexpected surprises!
I have had a wonderful experience with healthy paws. My dog had to undergo a huge operation and Healthy paws was there for me and my dog all the way.
I'm not sure if I could give Healthy Paws as many accolades as they deserve.
We purchased a Healthy Paws due to the fact that they had no annual cap, And based on other reviews. Never in our wildest dreams did I think we would have to use Healthy Paws for our seven month old puppy. Our seven-month-old puppy was in critical care for three weeks, and healthy paws customer service representatives went out of their way to make everything as easy as possible for me. The representatives ended up having direct contact with the hospital, and making sure everything went smoothly.
If it were not for this insurance , I do not know how we would have paid for this.
Thank you so much.
Our Saint Bernard suffered a heat stroke in mid August. We were lucky we had Healthy Paws insurance. Without it, we would not had been able to pay all of the expenses associated with her treatment. All you have to do to submit a claim is go online or use their app, upload the receipts and records what was done, and medical history. After submitting all of the paperwork, it took only about 2 weeks to get the reimbursement into our account via direct deposit. We had a few questions through out this process and always got answers via phone- loved the customer service. I highly recommend this insurance.
My experience with Healthy Paws has been outstanding and I highly recommend them! Their app is super easy to use and everyone I have spoken to there has been helpful and friendly. Most importantly though, they have provided a very reliable service. I did a lot of research before selecting an insurance company and I am so pleased that I selected Healthy Paws. My older dog has had significant medical issues over the past two years and having Healthy Paws insurance has allowed us access to medical care that has extended and improved the quality of her life. I wanted pet insurance for peace of mind, so that if something comes up I can take care of my dog without financial concerns. Healthy... Read More
Our cat had a broken bone and we are so thankful we got Healthy Paws because it wasn't cheap. They are a life saver!
The plans and coverage is on par with others, I selected them thinking that they specialize in pet insurance. The paper work takes time, and the fact they don't cover the veterinary fee exam is terrible. I purchased a 70% coverage policy spent $1000 on 5 visits, with a $250 I have yet to see a reimbursement.
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
Jason - We do our best to be transparent throughout our website, during the enrollment process and in the policy documents available to each client in their online Healthy Paws account regarding the limited exclusions of our policy. Those exclusions are pre-existing conditions, preventative/routine care and the office visit fee. Anyone visiting our website can see this information on our “Benefits, Coverage and Exclusions” page. By making the office visit fee (vet exam, emergency exam, recheck or consultation) part of the pet parent's financial responsibility, it allows us to offer a complete accident and illness plan at an affordable monthly premium. Our policyholders value comprehensive accident/illness coverage and unlimited benefits at reasonable rates, which is why they choose to assume the responsibility of paying for those costs. The two claims you have filed with us for your pet have been covered based on the deductible and reimbursement level you chose at enrollment.
In regards to paperwork for filing a claim, you’re probably speaking to our need for your pet’s medical records. All claim decisions are based off of your pet’s medical records and the signs/symptoms that are noted by your veterinarian. Most pet insurance companies including Healthy Paws use a pet's medical records and notes written by the attending veterinarian to determine if there are any pre-existing conditions which would keep us from approving a claim. We request these records when an initial claim is filed for a pet. After receiving those medical records, a client can use our phone app to snap a picture of their invoice for any future claim and submit it - no other paperwork necessary!
I switched to Healthy Paws from another pet insurance company I was happy with (they increased my deductible from $50/mo to $100/mo- I expecte yearly increases, but a 100% increase was not acceptable to me). A few months later, my dog developed a malignant mass on his leg. After the initial submission of veterinary paperwork and his medical history, HealthyPaws began paying on the claim(s). Their remibursement process is fast, averaging 3-5 days. They paid over $7,500 in claims in the first month of treatment and have continued to pay on all of our oncology follow ups, etc.
First off, the policy is incredibly inclusive and the logistics of filing a claim couldn't be easier. It's hard trying to find coverage for a large dog (Great Dane) and healthy paws provided just that...and kept it affordable. When my dog tore his crucial ligament, the folks at healthy paws were understanding and went out of their way to make the entire process simple. What could have been a few thousand dollars worth of headaches turned into a relatively painless ordeal. I've recommended healthy paws to everyone I know without any reservations.
I've had pet insurance with other companies and Healthy Paws is by far the best. No "reasonable and customary" amounts, no incident caps. I did a ton of research about insurance companies after a bad experience with my last one, and I am happy to report that all the positive things I've read are absolutely true. Great customer service, prompt payment, and everything is straightforward. I highly recommend them.
I honestly have to say that enrolling both our dogs with Healthy Paws insurance was hands down one of the best decisions I ever made. We had them enrolled in other pet insurance companies prior to Healthy Paws and the payout structure was confusing and always a hassle to submit claims. From our dog Demon' s horrific experience from a spider bite and now our dog Angel's ACL surgery, Healthy Paws gave us peace of mind during stressful situations. Angel's knee surgery cost us nearly $4300. I sent Healthy Paws a photo over her invoice using their app and now, two weeks later, they're issuing us a reimbursement check for over $3300. Her physical therapy, which is going to cost us over $600 is... Read More
When my dog tore his cruciate ligament, the corrective procedure involved complicated surgery and follow-up physical therapy including underwater treadmill. Fortunately, my beloved Baxter has recovered beautifully. Healthy Paws covered the surgery and physical therapy, which otherwise would have come to over $10,000. I very much appreciate them. They even contacted me after the surgery to ask how he was doing!
Alexandra
Healthy Paws is truly an exceptional company. I am an insurance agent with 17 years of experience. My dog, Romeo an Am Staff, blew out his ACL and required surgery. I called to see what type of pre-authorization was required and what pricing limits I could expect. Neither applied, I was told to use the surgery center of my choice, and as long as I met the eligibility requirements, Healthy Paws will pay 90% once my deductible was met. Once the surgery was completed, I submitted my paid invoice. I had previously submitted all of his medical records to speed up the process. My claim was approved, and a reimbursement check was mailed out within two weeks. I am beyond pleased. If only... Read More
Rider, our German Wirehaired Pointer suffered a severe life threatening heat stroke this summer. He pulled through thanks to the amazing emergency care he received at the local veterinarian hospital. Rider is now back to normal and bounds through the house like a deer.
We are especially happy with Healthypaws Pet Insurance & Foundation. The folks at Healthpaws were thorough, attentive, and caring throughout this whole ordeal. The payments to cover the Vet bills were sent promptly. and this was most appreciated. Our research in choosing a pet insurance company was spot on. We have no doubt we chose the best pet insurance company out there.
Regards,
Mike and Robin
I'm extremely disappointed with this insurance. My dog went successfully through the waiting period, unfortunately he got injured on the day the insurance was supposed to kick in. Long story short we were denied our claim because he's injured paws were considered pre existing. But they weren't. Needless to say I will no longer do business with them. By the way they took over 3 weeks to look at my claim so I'm on the hook for a second month of a product that I can't use. Good luck with them
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
Mauricio - We’re never happy when we have to deny a claim for a client. We use a pet's medical records and notes written by the attending veterinarian to determine if there are any pre-existing conditions which would keep us from approving a claim. Unfortunately, we could not cover your pet’s injury since the signs/symptoms of your pet’s current condition were first noted during your policy’s fifteen day waiting period, and therefore, it was not eligible for coverage. We have to process claims for all pets according to the same standards set within the provisions of our policy that are submitted to each state’s Department of Insurance. As you are aware, the majority of pet insurance companies have some sort of waiting period before coverage actually begins. Healthy Paws is very transparent about our waiting period on our website, in the policy documents that are in each client’s online account and during the enrollment process, whether enrolling online or over the phone with one of our customer care team members. We’re sorry your baby was injured and hope he is doing better.
Claim review process was quick for our pit's TPLO surgery. When I had questions, their customer service folks were quick and accurate with answers by phone. Our reimbursement checks also came quickly. And here's a bonus: They actually emailed me weeks afterward and asked how our dog was doing with his recovery! When has an insurance company ever called after a claim was resolved to check on you!? I am so pleased with the service.
Healthy Paws has been fabulous in processing my claims and communicating with me. My pup has already benefited enormously, needing 2 major surgeries and a trip to the emergency clinic. Thankfully, all I had to worry about each time was my dog -- I had complete faith that Healthy Paws would support me with the cost, and they did.
(PS - I did have another insurance company with my previous dog, and it was a chore to get claims processed and too much fell through the cracks until I called to fight about it. I'm so glad I switched to Healthy Paws!)
I can't say enough about Healthy Paws they were there for us in our time of need and did not hesitate in paying claims. We Have a puppy Layla who first had a tick born illness (Anoplasma?) and then later decided to eat a metal paper clip that she was unable to pass on her own and needed surgery. These were both costly procedure (almost $3000) and Healthy Paws held up their end of the bargain and paid the claims within a couple weeks. Great Carrier and I highly recommend. Thank you Healthy Paws!
Excellent company - quick and easy claim submission forms and fast turnaround with the reimbursement check! I love having this support for my furry son!! :)
I cannot say enough Good about Healthy Paws and how much I am Thankful for having their pet insurance. I have been a customer since 2011 and I have had a number of claims... all of them were attended to promptly and with a smooth process. I usually just email my claims in, but sometimes I need to call and talk to a person and I have found their live customer service to be outstanding. I like that they give you a choice of deductible levels as well as reimbursement levels, so you can mix and match to find a price plan that works for your situation. I like that they also cover some alternative treatments. I love that they help homeless animals. I don't think I will ever have... Read More
Effective and efficent process. Very willing to help us care for our family pet. Highly recommend!!
My husband and I have never insured any of our dogs in the past, we've just paid for all medical expenses out of our own pockets. However, when we got our new pup, the breeder required all adopting families to insure the pups. At first I was reluctant, but decided to go ahead with her wishes. Healthy Paws was one of the ones she recommended, and I liked the reviews I read. I'd like to let you know that Healthy Paws is an AMAZING company!! They settled our claims quickly and the checks were a God send. Any time I called and spoke to a representative, they were friendly, informative, and followed up on any questions that they were unable to answer on the spot. They made me feel... Read More
Healthy Paws pet insurance has protested my pets for several years. We have experienced several surgeries for our dogs in which Healthy Paws insurance came in handy. They were responsive, easy to deal with and quick in the review and processing of claims. I highly recommend all pet owners to consider getting Healthy Paws insurance. It not only protects your pets but also gives you peace of mind when significant injuries or illnesses occur.
I have had Healthy Paws insurance for a couple years now and have zero regrets. They are very up front about what they do and don't cover and what their expectations are of you. I can submit all my claims on my phone and now they have direct deposit to get your reimbursement. Unfortunately, I have a young dog fighting cancer and it has been very costly and heartbreaking. So far, Healthy Paws has covered everything I'd expect them to and have had no issues. The only reason I did not give 5 stars is sometimes it can be two weeks or a little longer to get a claim completed. I highly, highly recommend them!
I'm EXTREMELY happy and impressed how Healthy Paws Pet Insurance handled my situation. My boy dog Bogie (Yorkie mix) did swallowed part of a peach pit that, of course, got logged and created a dangerous situation. On top of it, it was on a Sunday. So I had to bring him to the emergency vet where I was told he needed surgery right away. After they shared the cost for all the services they would needed to do, I got right away in touch with Healthy Paws to make sure I was covered and I could give the go ahead to the surgeon. Not only where they genuinely very concerned for Bogie but assured me right away that there was no question that the surgery should and could be done and I was covered by... Read More
Healthy Paws is the best insurance for my dog that I have ever had. Claims are accepted via fax or e-mail or even by text. Just snap a pic of your receipts and send them along. Processing is fast and accurate. This coverage has paid for my min pin's lab work and imaging. When he was diagnosed with diabetes early in 2017, his serial blood work needed to get his blood sugar under control were covered. In July, he went blind from diabetic cataracts. Because we had great coverage with Healthy Paws, we could schedule him to have bilateral cataract removal with lens implants right away and within a month he was fully sighted and back to his healthy, happy self again. Working with... Read More
Healthy Paws is a reliable company that gives peace of mind to help avoid having to make a decision to provide health care to your pet. I inherited my doggie from my parents when they died, and knew I would do whatever I needed for this weiner dog! Filing a claim is easy on the app on my phone, and the payment is quick, within a week once all the paperwork is received.
I'm so pleased with our coverage we have for our small pup with Healthy Paws. When our puppy suffered an accidental break in his front paw he underwent surgery that same day. It was a relief to know that our Healthy Paws coverage was in place to assist in the costs related to his surgery and subsequent care. Filing claims were easy and the communication with the Healthy Paws team was seamless! Their thorough and thoughtful follow up into our pup's recovery was genuine and appreciated. A+ customer service!
My puppy recently underwent knee surgery. The claims process went very smoothly and I am extremely satisfied on how quickly my claim was settled. I would highly recommend Healthy Paws to any pet owner. It gives me great peace of mind to know that they will be there for my puppy in the future should we need them again. Thank you Healthy Paws.
Search no more for pet insurance for your beloved pet! Healthy Paws ought to be your choice of your pet insurance. I cannot tell you how happy I am with Healthy Paws. I truly hope that you don’t need to use pet insurance, but when you do, Healthy Paws has your back. Their reimbursement process is lightning fast, and when you have a question, they get back to very quickly. Everybody at Healthy Paws are super nice, friendly, compassionate and empathetic. I adopted my dog, Daisy, almost 7 years ago when she was 10-months old. Right after I brought her home, I realized that she had a kennel cough, then within a month she got a ring worm, and then she started limping on her back leg. I... Read More
I have had Lilly, my Miniature Schnauzer, insured with Healthy Paws since 2014. I must say, I am EXTREMELY pleased. I did not have to use the coverage until June-Aug of 2017, and boy am I glad I had it!! Lilly had to have a series of tests, x-rays and ultrasounds; and subsequently, surgery to remove 2 bladder stones. She will also have to have periodic tests to keep an eye on her heart. All of this resulted in 8 claims, which were processed and paid surprisingly fast! The claim filing system is very simple and the customer service is outstanding. They answer emails quickly and you can always get them on the phone. They even emailed to ask about Lilly after her... Read More
I can't say enough good things about Healthy Paws. My sweet dog - a 5 year old Bichon - was very ill and it was recommended by my vet that he be seen by internal veterinary specialists. He was hospitalized basically in an ICU unit and he ultimately needed surgery. He nearly didn't make it, but with their intensive expert care he is now home and doing well. This MAJOR cost for his care was entirely paid for by Healthy Paws less my 10% deductible. I took out this pet insurance policy when he was a small puppy before he had any medical issues, and I am so glad that I did. I highly recommend them.
We have had this insurance for almost a year and I really expected more from them , I don't think they care about you or your problems,the last time that I needed their services I sent them a claim an no-one contacted me, no one told me how long was going to take. Not even an email, after 10 days I sent an email to customer service, just then they told me the my claim had been given to one representative and he will be in contact with me, giving me all the updates ,but I never receive anything no one cared about my claim ,after I contacted them again 10 days after that they processed my claim,I was expecting more from them for all the good reviews but I think it was just bad look for me,... Read More
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
Cesar,
We apologize for the delay in processing your claims and appreciate you reaching out to us in regards to your issue. The summer months tend to be much busier for pet insurance, as more people take time off and get out and about with their pets. There are also many more seasonal conditions that can mean illnesses and injuries. Due to our clients submitting a higher amount of claims for sick or injured pets, our processing time has taken a bit longer. Rest assured, we have been working hard to process claims in the order that we receive them. We hope your pet is feeling better!
We initially went with Healthy Paws because it is a dog-owner foundation. Since we signed up in March, 2014 'Teddy' has had two knee surgeries, ($9,000). As most of us know we have to pay the surgeon before the surgery is done. We were able to pay this with a credit card, and were able to 'float' until the credit card bill came due. Then we paid the credit card before they came due. This was possible due to fast processing of our claims by Health Paws. We would give Healthy Paws TEN stars!
I would highly recommend healthy paws for pet insurance! Sadly my 10 year old pup was hit by a car. He suffered an incredible amount of trauma. His vet bill was going to be 10k +, which we do not have that kind of money sitting around. Thank goodness we had Healthy Paws, they were so kind & worked with us to do direct pay with the vet so we coukd focus on the recovery of our dog & not stress about the $.
Healthy Paws is an outstandingly reliable pet insurance for the pooch! I was terribly scared when my two year old puppy got pneumonia. I rushed him to the hospital where he stayed for 3 days so he could be under supervised professional care. The final bill came to over $5000. While we were able to pay the bill, it was a huge relief to know that Healthy Paws is there and will reimburse me a good chunk of that change. I cannot say enough good about this service! They deserve an A+ in my book.
I signed up for Healthy Paws for my yellow lab, Jack in February this year when he was 1.5 years old. He was a healthy happy pup but I heard labs tend to have joint problems when they get older and the medical expenses are astonishingly high. So I decided to sign up when he was still young and issue free. Unfortunately, the joint issue happened to Jack much earlier than I expected. He started limping one day in May all of a sudden. After a few vet visits at Banfield, the vet suspected it was a torn CCL. I researched online for orthopedic surgeons for pets in California and was willing to travel far to get Jack the best treatment. I came across Veterinary Surgical Specialists in Tustin... Read More
Our dog, Lala, had a serious accident at the end of July. Healthy Paws has been wonderful in supporting us since the accident: they have been very kind and helpful over the phone and have met all their responsibilities as detailed in our policy with no hassle whatsoever. They have saved us thousands of dollars and immeasurable stress and have made it easy to get our dog the best care. They even sent us a hand-signed card with notes from people throughout the company. We are so grateful to have Healthy Paws Pet Insurance.
I brought Emma (Chihuahua/dachshund) home New Year’s Day 2017 and signed her up for Healthy Paws immediately. I had Healthy Paws for her sister Winnie (Chihuahua) and felt that even though she was a healthy young puppy the two of them together might get into some shenanigans. I was starting to feel like a dope paying for pet insurance for both of them when SURPRISE Emma broke her leg. And not just a straight break like you think of ... She broke her femoral growth plate in half and shattered her knee cap and it splintered off inside of her. Surgery went very well and she had a massive incision on her tiny back leg and but no cast. I felt like I was going to break her during the healing... Read More
I've had Healthy Paws for 4 years now, and my poor dog has needed it every year. Thank goodness for this insurance! They are no hassle and prompt in paying. Just download the app, snap a pic of the bill and hit submit. That's it, then wait for the check in the mail. The rates do go up each year, but for what they have had to payout, other carriers may have dropped us. Healthy Paws did not.
I have had Healthy Paws Pet Insurance since 2008 on all of my pets. Although I was initially skeptical about the benefits of pet health insurance versus the cost, I am now a strong advocate of pet health insurance. I urge all of my friends and acquaintances to get it on their pets. I even tell strangers about it when the opportunity arises. Why am I so convinced of the benefit of having pet health insurance? Let me tell you about a couple of my experiences! I insured Ginny, a mixed-breed cat I adopted as a kitten, with Healthy Paws Pet Insurance when she was several years old in 2008. Ginny was totally healthy at the time. However, as Ginny got older, she developed diabetes. Her insulin... Read More
I can not recommend Healthy Paws Pet Insurance more highly! The company is absolutely outstanding, they are 100% dedicated to helping families ensure that their beloved pets receive quality medical care. When your pet is sick or injured Healthy Paws is right by your side...from the ease of submitting an veterinary invoice, to the speed at which they review & process claims and to the genuine concern they show for your pet's health & well being.
I have a mix-breed 3-year old dog, and she was eligible for the highest coverage (100$ deductible, 90% coverage thereafter) which I purchased. I pay 40-something a month which is substantial, but it was so worth it when my dog had to undergo emergency surgery. She was fetching a stick and jumped, caught it, then landed on it. It impaled under her tongue towards her throat a good 8 inches. The total cost of the surgery and care was close to 1700. Healthy Paws covered about 1400. They have never tried to dispute a claim or tried to argue that a health issue was a pre-existing condition; granted, I placed my dog on insurance when she was 1. Their app is easy to use and submitting claims is... Read More
Best pet health insurance out there! We are treated as family and always can depend on them! Highly recommend!
Our healthy 11 month old rescue dog caught her leg in a whole while running in the back yard and came limping toward the house on three legs. Two hours later we had been sent directly from our vet to a specialty hospital: x-rays indicated a spiral fracture that could not be splinted. Thea needed orthopedic surgery to pin the delicate bones in her leg back together. We knew it would be expensive and we hoped that our pet insurance would provide the coverage outlined in the policy. Claims staff responded quickly to our questions, and communicated by email to let us know that they had received our claim and that it was being processed. We are happy to report that Healthy Paws... Read More
Super quick turn around time on claims and exceptional service from their staff. Our lab had a ccl tear, it's as easy as snapping pictures of your bill and submitting your claim through their easy to use app. It gives you such piece of mind to know they cover high priced procedures. They even checked in afterwards to see how she was doing. Definitely worth every penny!!
My baby Lucy needed surgery after being attacked by my neighbors dog while on a walk. Besides having the support of the medical staff at a great facility, it was nice to know that I had the support of HealthyPaws as well. A representative from the claims department called to ask how Lucy was doing and to informed me that they would be sending the check right away. I have began to recommend healthy paws to friends and family who have pets. I am very pleased and touched that Tim from healthy paws send me a personalized email to check on Lucy. Getting my baby girls pet insurance with healthy paws was a great decision! I highly recommend it.
If you love your pet, please please get them Healthy Paws insurance ! I am so grateful for what this company has done for me and my English bulldog..nice tried other pet insurance companies but it didn't seem to be worth it because filing a claim was such a hassle and other companies covered almost nothing, but a friend referred me to healthy Paws and I wish I signed up with them sooner ! I opted for the highest level of coverage, and between moves my dog had multiple vets.. Healthy Paws went out of their way to obtain his medical history when I had problems getting in touch with previous vets myself.. they didn't have to do all of that just so they can reimburse me! Unfortunately my pet... Read More
There are not enough positive things I can say about Healthy Paws Pet Insurance. This was my first experience with pet insurance and I did my research with several companies and Healthy Paws had the best coverage for the most reasonable monthly fee. They cover everything, except the doctor's exam and immunizations, which is incredibly reasonable. Their services have allowed me to get my dog the very best medical care possible and have come to our rescue when she had to have major knee surgery this year. They review and pay claims incredibly fast - usually within a week or 2 and the app is so easy to use! It allows you to take a picture of your receipt and upload it to the site, so you... Read More
I chose Healthy Pet Paws for its high consumer advocate rating. After reading thoroughly through the policies and disclosures I made a purchase. In the morning I saw the receipt that noted an additional $25 set up fee was applied. This set up fee was not disclosed prior to purchase. I'm no longer confident I know exactly what I'm getting, guessing there will be more undisclosed exclusions at a time I really need insurance.
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
Evelyn - Welcome to the Healthy Paws family! We charge a one-time policy set up fee per policy to cover the cost of the monthly billing costs over the life of your pet. That’s another one of our advantages. Many of our competitors include a $1- $2 policy set up or enrollment fee per pet, per month. So for instance, over 10 years, our policy set up fee would be a maximum of $25 per policy. If you were with another pet insurance company, your monthly enrollment fee could add up to over $240 per each pet. If you have any further questions, please feel free to contact our Customer Care Team via email or call us at 855-898-8991.
After spending well over $10,000 in medical bills on our previous dog, we researched several dog insurance companies before we purchased our new pup. We felt the most comfortable with Healthy Paws and are glad we chose them. Our dog, Denali, sadly, was diagnosed recently with osteosarcoma and we made the difficult decision to have our dog's leg amputated and to start chemotherapy to give him the best chance at survival. These decisions we had to make were tough, on their own, but the entire process was made easier knowing that Healthy Paws was there to provide us with the financial ability to give our Denali the best care possible. As per their website, within 10 business days of my... Read More
I whole heartedly recommend Healthy Paws. Our 14 month old puppy had been in ICU for a full 7 days, having undergone major surgery - Healthy Paws covered 80% of an extremely expensive hospital bill. Receiving our reimbursement helped relieve much anxiety, allowing us to concentrate our attention on caring for our little guy when he finally came home. Also, I was touched that someone personally called, and when they did not reach me, emailed me to inquire on how our puppy was feeling and recuperating Don't know of any company that takes the time to do that. Healthy Paws App for submitting a bill could not be more simple to use - just take a picture of the bill with your phone and... Read More
I absolutely recommend Healthy Paws Pet Insurance. My coonhound is my 5th dog. 1st dog lived a long life, my 2nd and 3rd pups had many health challenges starting from a young age and at the time I didn't know about Pet Insurance. A lot of money was put out for their care over the years - never regretting one penny spent on my pet family - but at times it can make the pocket book a little thin (well, a lot thin). I just had to say goodbye to my 4th dog, who lived a long and full life. After two dogs with a lot of health issues, it was so nice to have one that didn't. Along comes our Coonhound, Dixie. About 5 months old, she got a cherry eye. $1500 later (UGG) we thought...here we go... Read More
Incredibly prompt and thorough responses to customer service questions and requests.
I wouldn't have been able to afford the medical care my 5.5 y/o golden retriever needed after suffering two torn cruciate ligaments if I didn't have my Healthy Paws pet insurance. after about $14,000 of surgeries, medicines, radiographs and follow up visits (oh and an emergency hospital visit, after a bad reaction to Fentanyl), I was reimbursed 90% (after my $100 deductible). it was as simple as taking a picture of my receipt and submitting through my cell app. I have recommended Healthy Paws to my friends/family, it has more than paid for itself, but more importantly, it opened up all the options that I would have never been able to entertain. Only the best for my guy and he is recovering... Read More
Healthy Paws is excellent. They were there for me in difficult moments with by Baby Boy Maltese and supported me. Not only with reimbursing for some of the medical expenses but also for following up in my case and asking how my boy was doing. You really don't find that kind of service every day. Thanks so much and I will continue using your services for my 2 pets.
Healthy Paws has been a life saver for my cat Peeta! Peeta had to have emergency surgery, multiple blood transfusions, x-rays, ultrasounds and a feeding tube for a traumatic injury. He fought for his life for a week, but is making a full recovery now because we were able to get him the best health care possible. Healthy Paws was there for us, from the first panicked phone call I made throughout the whole ordeal. My claims were processed quickly and we were all very touched when Peeta received a hand-written get-well card from the entire team. If you love your pet, get Healthy Paws!
I have Healthy Paws Pet Insurance for about almost 4 years now and I could not be happier to have them for when I need them for my dog Piper's health care needs. I have had to file claims twice once for a minor ailment and for CCL (ACL) surgery. The latter was a major (and expensive) surgery for Piper. And although I had forgotten to send them her updated medical history (which is subsequently did), they quickly and provisionally approved my claim and the reimbursement was made within 11 business days of making the claim. PROS: The claim process is easy, no forms to fill, easy online upload. Claim response is speedy, Customer Service is excellent (a follow up email to ask how Piper... Read More
Can't say enough good things about this company,its product/service or its employees. 5 star through and through
i highly recommend (and would never have another pet without it) getting this insurance.
Thanks to Healthy Paws my dog was able to receive the best of care without cost being a concern
My dog actually had better health insurance than I do!!
Healthy Paws has been so great. My puppy, Luther, got very sick with some intestinal issues and without insurance I would not have been able to afford all of the billings that were racking up. Now Luther will have to continue to be on expensive medicine and Healthy Paws makes this manageable. I have been able to call into Healthy Paws and make sure that procedures are covered and everyone I speak with is so helpful and nice. They even email to check in on Luther. Can't imagine not having Healthy Paws!
I adopted a rescue and immediately got some pet insurance through HealthyPaws. I'm so glad I did. I had the insurance for less than a month and had to submit a claim for emergency surgery. My dog Stella is safe and healthy now, and I definitely feel more at peace knowing I have the support of Healthy paws.
We are so very happy with Healthy Paws Pet Insurance. Our precious French Bull Dog suddenly developed a back problem that required an MRI and surgery for a left sided hemilaminectomy. He had developed a disc herniation causing spinal cord compression - also known as intervertebral disc disease. He received the best medical care at Cummings Veterinary Medical Center at Tufts University. When I received the bills for his treatments, I simply used the Healthy Paws app on my phone, took a photo of the bill, and uploaded it. Within 10 days, Healthy Paws reviewed the bills and provided us the reimbursement appropriate to our plan. We also received emails from Healthy Paws asking how... Read More
I have two rescues. Scrappy we adopted in 2013, he was 1 and a half, and Baloo we adopted in 2014 and was between 2-5yrs old. Scrappy ended up testing heartworm positive in December 2013, despite having a clean bill of health from the rescue and being on heartworm prevention since we adopted him. Baloo is not an extremely sporty dog, but my Scrappy chases him around for 8hrs a day to make sure he gets tons of exercise. We recently noticed him limping, after x-rays and an exam that he needed to be sedated to have done, he was diagnosed with a torn CCL. Thanks to healthy paws, both my boys were able to receive the treatment they required, including multiple night hospital stays... Read More
My puppy had to be rushed to the emergency vet due to ingesting something toxic. After a gastrointestinal surgery and 48 hour stint in the hospital, we were worried to see the total bill. We knew we had accident insurance but weren't positive on what would be covered considering the experiences we have had in the past with insurance companies. We submitted the claim on a Sunday via the healthy paws app and heard back immediately that they were processing the claim. The claim was accepted less than 48 hours later and we received a check in the mail a few days later for exactly what they had promised they would cover. We even received a personalized email during the course of that week... Read More
We recently went through two back-to-back emergency surgeries with our young puppy and Healthy Paws was not only highly responsive with our claim, they followed up personally to make sure she was doing ok in her recovery. The Healthy Paws app made it easy for me to snap a picture of our vet bills, click 'submit claim', and initiate the process right from my phone. Once submitted, I received an email right away telling me our claim was being reviewed and another only a few days later detailing the amount we would be reimbursed based on our plan - no hassles, no questions asked. It was difficult enough dealing with a sick pet and trusting that someone had our back financially was a huge... Read More
Healthy Paws! You all need to know the sense of both relief and confidence you have infused into our decision to have our Choc Lab Duke, protected by Healthy Paws. He started favoring his right leg at about 6 months old after exercise or play times. Unfortunately like other large breeds, it was confirmed Elbow Dysplasia after x-rays and then seeing a Specialist. We thought we were going to be "poop" out of luck staring at an enormous bill. See, we had been down this familiar road before with our previous forever dog... But your company restored our faith in how it should work. The claims notice we just received is just one example, not just because Duke was covered, but the... Read More
My dog was operated to repair a perineal hernia, the cost was $ 3000.00 and just a few days later Healthy Paws sent a 90 % reimbursement.
Best Insurance for Pets.
Thanks a lot Healthy Paws.
Wonderful service and care for my pets for 6 years. I appreciate their care.
Healthy Paws is an integral part of my dog's care and well being. The entire Heathly Paws team is professional, reliable and genuinely care about my dog. One of the best investments a pet parent can make!
We enrolled our sweet mini schnauzer in Healthy Paws soon after she joyed our family. In October 2016 Ellie was diagnosed with diabetes and within 8 months cataracts. We were so frightened and worried about our little girl. With Healthy Paws protection the one thing we didn't have to worry about was that Ellie would receive the best care. She has and with the compassionate support of Healthy Paws, her sight has been restored and she is doing well. Ellie is only turning 8 and will need lifelong care and it is incredibly comforting to know Healthy Paws will be right with us. I can not thank them enough.
I have come to realize that if you own a dog, you need pet insurance. This is my experience with Healthy paws. I purchased pet insurance with Healthy Paws when I adopted my five year old Mini Schnauzer. After many years of perfect health he came down with various diseases: pancreatitis, a heart condition, pneumonia, a "vascular event" which I interpret as a stroke, cataracts, and diabetes. These resulted in several multi-day stays in ICU, cataract surgery to regain his vision, and many procedures. He is on several expensive maintenance medications. I have submitted 61 claims to date via their app. All were handled expeditiously. The insurance covers his procedures and meds. I am grateful... Read More
My three year old dog got horribly sick suddenly and I had to take him to the ICU and have him stay for 36 hours. The costs were oppressive--they had to run tons of tests and then stick him with an IV and pump him full of expensive drugs. Healthy Paws came through for me like a champion. They covered 80% of all the fees as promised and did it at a record speed. Within four days of my dog coming home, I already received payment. They are also just really wonderful and caring people.
Amazing company!! They paid very quickly with no questions asked for my French bulldogs emergency back surgery and more concerned about his health and never questioned any of the cost! They understand the hardship having to put out thousands of dollars for surgery and repaid me quickly and followed up with me to make sure that my dog was doing OK and we were being taken care of. Highly recommend them
This company has to be one of the finest organizations we have ever dealt with in our life. They have met ever one of our needs and concerns.
The process for filing a claim is easy, simple, and no hassle. They care not only for our pets but the owners themselves.
Healthy paws is a very good insurance companey that realy cares about your pet.
After many years of having my dogs enrolled in another top rated pet insurance company and getting two new pets this year, I decided to look around for another carrier. I wasn't really happy with the insurance I had as the return on the claim wasn't which and was very disappointing. In February I enrolled my first dog and in April the second. It was unfortunate that a few weeks ago our Italian Greyhound puppy jumped off the couch and broke his leg playing. I felt confident that most of what I had to spend would be covered as it was over $6000. To my surprise after about a week and a half later my claim was completed and most of my money was being reimbursed. It gave me a feeling of relief... Read More
I just had disappointing experience with Healthy Paws not covering surgery, anesthesia, x-rays and medications associated with my cat requiring dental extractions after a dental cleaning. My cat is very resistant when I try to brush his teeth at home. So, I scheduled a dental cleaning especially since he had bad breath. During the dental cleaning, the bad teeth along with gingivitis and bone reabsorption were discovered. You would think HealthyPaws would cover surgery costs - but they don't in all cases.So Beware! I already have a dental plan with my vet covering dental cleanings and wrongfully assumed HealthyPaws would cover surgery costs. Their underwriting could be better... Read More
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
Catherine - We make every effort to be transparent throughout our website, during the enrollment process and in the policy documents available to each client in their online Healthy Paws account regarding the limited exclusions of our policy. Those exclusions are pre-existing conditions, preventative/routine care and the office visit fee (veterinary exam fee). Anyone visiting our website can see this information on our “Benefits, Coverage and Exclusions” page.
Our complete accident and illness plan covers injury to the teeth if it is caused by an accident, including extractions and reconstruction of damaged teeth. Like some other pet insurance companies, our plan does not cover the regular dental care required to maintain dental hygiene for the pet, including brushing, scaling, polishing, extractions and reconstructions due to dental disease. We hope your kitty is doing better!!
I have a 2 yr old golden that suffered a partial tear to her Cruciate Ligament running around the yard. I tried to avoid surgery and opted to crate rest her for a six weeks at vets suggestion. She had minimal improvement and continued to be lame. She was referred to a specialist for possible surgery. Since she is a young dog we decided to proceed. She had a TPLO procedure done 7/19 . The surgery was almost $5200. Thankfully I had Healthypaws insurance with the 90 % coverage plan. Healthypaws covered $4600 of the cost. She is now just 4 weeks post op and doing great. I was able to process my claim on line and submit my vet paperwork on line. I have always had insurance on my goldens... Read More
Outstanding!!! I wish my health insurance is as good as the insurance my dog has through Healthy Paws. My Great Dane has had two surgeries after eating 1) socks and 2) corn on the cob with a cob holder prong in it - and both times the people at Healthy Paws have been amazing. They are quick to reimburse and also very caring. When I called customer service to see if they'd received a claim, the rep saw how huge the bill was ($8000) and offered to expedite it. Amazing!!! They also checked in to see how Zane is doing, post-surgery. I hope you never have to use pet insurance but if you want to make sure your pet is covered, Heathy Paws is the way to go. Thank you, Healthy Paws!
When your pet goes for a sick visit to the vet the office visit is not covered,but medication is covered. I am not happy with this insurance. I have $240 for sick visits not covered.
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
Debbie - We do our best to be transparent throughout our website, during the enrollment process and in the policy documents available to each client in their online Healthy Paws account regarding the limited exclusions of our policy. Those exclusions are pre-existing conditions, preventative/routine care and the office visit fee. Anyone visiting our website can see this information on our “Benefits, Coverage and Exclusions” page. By making the office visit fee (vet exam, emergency exam, recheck or consultation) part of the pet parent's financial responsibility, it allows us to offer a complete accident and illness plan at an affordable monthly premium. Our policyholders value comprehensive accident/illness coverage and unlimited benefits at reasonable rates, which is why they choose to assume the responsibility of paying for those costs. We're sorry your pet was sick and hope your baby is feeling better!
Lindsay, Jared here. Thank you for your follow up call and for checking in on Bailey. As you may or may not know, Bailey was diagnosed with cancer (Lymphoma) in June of 2016. Since then she's been going through chemotherapy (which she has completed) and has been given the lymphoma vaccine in an effort to help her body fight the cancer should it return. Currently, she is in remission. Her most recent visits to the vets were the result of blood being in her stool. The oncologist ran a series of tests on her to make sure it wasn't the cancer returning. Luckily, it was not lymphoma related. She is now feeling much better with no blood in her stools. On a side note, I wanted to thank you... Read More
Healthy Paws covered my puppy's unexpected knee surgery when she wasn't even one year old. Took photo of Vet's invoice and submitted the claim. Received my check about two weeks later. Good to know my unexpected Vet expenses will be covered by Healthy Paws.
Healthy Paws is the best pet insurance option in the market, hands down. I currently have two French Bulldogs and not only has insurance Proven to be well worth it, Healthy Paws in particular has been the best choice I've made. They have wonderful customer service, claims are processed and paid in a matter of days, and reimbursement is based on the invoice total and not on predetermined values for each veterinary service, as is the case with other companies. Those predetermined values were always far less than my vets were charging, so prior to having coverage with Healthy Paws, my reimbursement was always around 50%, sometimes even less, when I have had policies for 80% or higher. I am... Read More
I want to offer a testimonial to Healthy Paws (HP) pet insurance company. In February of 2016 I rescued Daphne, a 10-year-old toy poodle, from the local “kill shelter”. As a condition for enrollment I took Daphne to our local Veterinarian for a standard “nose-to-toes” physical evaluation. Fortunately, Daphne got a clean bill of health and I went ahead and enrolled her with HP. I had never purchased pet insurance since I am very skeptical of the industry. Statements of benefits that appear too good to be true usually are. But having had several uninsured pets I thought it might be the prudent thing to do so I did my due diligence and investigated several companies before ultimately... Read More
Sly is doing great! Thank you so much for checking up! Thank you so much for all the hard work you guys do! And thank you so much for funding the money directly to the hospital! You guys are so very good at what you do and we appreciate it so much! This is the best insurance any pet owner can have and should have! Thank you again!
Purchasing Healthy Paws Insurance for my Cavalier King Charles Spaniel has been an excellent decision and investment in my dog's health and my peace of mind. I highly recommend any pet owner to purchase insurance at their first opportunity. I did not purchase insurance when my dog was an infant. It was not until my dog was 2 1/2 that I had a problem and that problem cost me about $1,500 out of pocket. I searched for a provider and selected Healthy Paws purchasing the maximum coverage at 90%. It has MORE than paid for itself in the past 2+ years. My dog was diagnosed with anal sac disease to which on 2 different occasions he developed an abscess on his anal glands. One of the two... Read More
Healthy Paws is got to be one of the best pet insurances out here. My dog just had major knee surgery. The communication with heathy paws was more than extraordinary. From the first appointment I had with the vet to the final payment process with the animal hospital. Healthy Paws was there for me! Its highly worth you while to join healthy paws, especially with their easy to use app. I wouldn't want it any other way.
I purchased health insurance for my dog never thinking I would need it. As it turned out I did, and I am so glad I picked Healthy Paws. They are absolutely wonderful to work with. They even called to check on how my dog was doing after her surgery. It showed me that they really care about the well being of our animals and I will stick with them for life.
We have had Healthy Paws for 4 years and only had to use it once (great experience then too) before our Yorkie needed recent surgery. I called up before the surgery to check if I needed to do anything or for pre approval. They were amazing and reassuring during this stressful time and let me know all we needed to do was get our baby taken care of and provide them the invoices. They followed up to see how she was doing. I sent in the invoices and the claim was processed and paid within 2 weeks and then checked in to see how she was doing. Healthy Paws was there before, during and after. Thank You Healthy Paws for all you do!
We spent hours researching before selecting Healthy Paws and after spending thousands in knee surgeries on our previous dog, we knew we would never be without pet insurance again. We were hoping to never need the coverage when our 14 month-old German Shepherd leapt out of our car window dislocating her hip. The bills were astronomical (= to 6 months of mortgage payments) and would have put us into debt for years, but Healthy Paws came to our rescue. They provide detailed information about what is covered, and if they say it's covered, it is. No questions asked; no picking apart of each bill. They are caring people with remarkable customer service and even sent us emails asking about... Read More
My poor puppy was throwing up over and over again! I rushed him to the vet and the vet did a lot of test and xrays. I submitted my invoice and information to Healthy Paws and the process was easy. This was my first claim so I was nervous if they would pay. I was like I hope I was not paying each month for nothing. I got an email detailing my reimbursement within a week. I said wow that is fast! Then a check a couple days later. I also received an email from a CS rep at Healthy Paws asking if my dog was okay and it was actually a personal response. Not some automated rubbish! I was shocked and pleasantly surprised! I have to say 100% satisfied with my experience and will recommend.
I have been using Healthy Paws for my 7 year old English Bulldog Harley since he was 6 months old. As you may be aware, English Bulldogs can have many health issues. Harley has been diagnosed with IVDD (Intervertible disc disease), some hip displaysia and arthritis, and recently tore his ACL on his right back knee and had to have surgery. For every instance, Healthy Paws has been there for Harley and for us! They are amazing. Unlimited lifetime coverage and deductibles that you can change to align with your ability to pay are the factors that made me choose this pet insurance company. The claims are super easy to file and the payment comes quickly. If you need to speak with them, the... Read More
When my husband and I decided to get pet insurance for our then puppy Stanley back in October 2014 we had no idea how grateful we would be to Healthy Paws today. We knew when we got it we would only need to use it in case of an emergency or for the occasional time he got sick. In February 2017 our "emergency" happened. Stanley had to go in for TPLO (ACL) surgery. He was only three years old and my husband and I were devastated that he had hurt himself playing. Having Healthy Paws made a stressful situation less stressful. I did not have to worry about a large surgery, rehabilitation, and perscription bill because we had opted into a plan that would cover 90% of the costs. By the end of... Read More
I have never had pet insurance before and I looked up a comparison chart of companies, read information and chose Healthy Paws. So far I am pleased! My dog Winnie was hospitalized, I kind of "forgot" I had pet insurance but when I remembered, I was so relieved. I could have her get the treatment needed without worrying. I was very impressed that I received unexpectedly, an email from their client services checking to see how Winnie was after her incident. They put a personal touch that means a lot to us as pet parents. There was an an easy to use app you can submit claims, as well as other easy online options or via mail. It was no hassle and very prompt processing of the... Read More
JUST DO IT. THEY'RE AMAZING!
Sadly, our dog got a nasty lung cancer tumor. We did surgery and started chemotherapy but unfortunately the tumor had spread and we had to say goodbye to him. Throughout his illness, we submitted probably a dozen bills totalling over $12000 (yes, twelve thousand). Healthy Paws paid every single bill, no questions or pushback. All the claims were approved SAME DAY. The checks came in less than a week. They emailed us support and condolences. I honestly can't see how it could have been better (unless free). I will never have a dog without having Healthy Paws, period.
I have heard stories from other pet owners about the worthlessness of having pet insurance. My friends would ask why I didn't just put that $40-50/month into a savings account accessible immediately if I needed it. If I'd taken that approach I know that I never would have continued to save due to more urgent financial concerns. So when my 11-year old, 20 lb. terrier mix had a cranial cruciate ligament tear I was relieved that I'd kept up my coverage with Healthy Paws Pet Insurance. Between our regular vet's bill for diagnosis and the surgeon's bill for treatment the total was almost $4000. After my $500 deductible was met Healthy Paws covered 90% of the remaining amount. Since this... Read More
Owning a pet is a huge responsibility, but also a very rewarding one. They are your family and regardless of your mood, they are so happy to see you. So, you want your best friend to have the healthiest food, exercise and a healthy life. I got my beagle Bailey in April 2013. Beagles are hearty and healthy dogs, so I felt I didn’t need to purchase insurance for him. One day he was kind of off, so I took him to my vet. They gave him some meds and I took him home. He was still off, drooling and very stand off-ish. Normally he wants to be by your side, but he was paranoid. So, it was too late to go back to my vet, so I went to urgent care and he ended up spending the night. Well, after that... Read More
I am SO thankful we have Healthy Paws Pet Insurance! We went through expensive vet bills with our two previous Bull Terriers and, upon adopting our newest Bully decided to get insurance for her as soon as we brought her home. I read many reviews and Healthy Paws almost seemed too good to be true but I enrolled and, boy, I am SO thankful I did. We rescued this sweet girl from a shelter and HP covered her checkups and meds when she had little ailments but the real test was when she was found to have a heart problem. We thought that was going to be the end of this pup who was given a rotten hand in life - 1st being dumped in the country then this! Healthy Paws came through and... Read More
The best pet insurance company. Healthy Paws has paid all of the claims for our dog and cat without question. They are a fair, honest insurance company and I'd highly recommend them.
Healthy Paws has been a pleasure to deal with! My sweet dog just had knee surgery and Healthy Paws reviewed her claim and processed our payment very quickly. They even sent an email after her surgery checking in on her to see how she was doing. Very thoughtful!
I just wanted to publically thank Healthy Paws Pet Insurance for performing above an beyond in processing my claim for our Golden Retriever (Newman). He was diagnosed with a cancerous tumor. They processed the claim w/in a 3 business days, and thru direct deposit, I received m reimbursement. Health related issues are bad enough, so the last thing on your mind that you want to deal with is the administrative part. I've been a Healthy Paws policy owner since 2013. I had a few issues along the way...like our dog swollowing an entire baseball hide whole. In each and every claim, Healthy Paws has stepped up to the plate. It is well worth the investment, and I would urge anyone and everyone... Read More
As cat parents, my husband and I learned the hard way how costly excellent cat healthcare can be. Our first fur babies were both rescued as adult cats and did not have insurance. We realized the importance of getting pet insurance too late; thousands of dollars later. When we adopted our triplets from the shelter (we had only planned on getting two, but there they were, three beauties waiting for a home) we learned from our previous experiences and immediately began researching for insurance. We knew that we needed to get insurance while they were still young because some insurance companies place age restrictions and other limiting parameters on purchasing insurance. Healthy Paws... Read More
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- Consistently #1 in customer satisfaction, A+ BBB
- Chosen by almost 90% of ConsumersAdvocate.org visitors
- Comprehensive illness and accident coverage
- Unlimited lifetime benefits + no claim caps!
- Annual deductible (recommended)
- Free mobile app & no claims forms
