Healthy Paws Pet Insurance Review
1,546 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer. Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
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I am a certified dog trainer. I've researched all the pet insurance companies. While this doesn't pay for routine visits, it is by far the best. The main reason I got this was in case we were faced with a huge bill which usually means diagnostic tests and lab work. I chose the $250 deductible and 90% coverage. One difference is it's not per incident. The $250 deductible is for everything that may come up in a year. I have a friend with another big name pet insurance who has $250 but it's for each item. His dog hurt his leg, the $250 gets deducted before reimbursement. Three months later, ear infection, he has to satisfy the $250 again. Not the case here. So if I get a bill for... Read More
Unbelievably good service! My dog has had a rough year after being hit by a car and then (unrelated) tearing her ACL. Both required surgery. HealthyPaws immediately reimbursed me for all medical treatment with no questions asked. They then followed up with a personal email to ask how the dog was doing after both surgeries. I wish human health insurance was this good!!
We received a sympathy card from Healthy Paws staff, Bodey’s health insurance company. They were there for us throughout all of Bodey’s treatments and their kindness and understanding helped provide hope. They paid out 90% of all Bodey’s bills which totaled over $23,000.00. It was comforting to know that we were able to afford to give him comfort and quality care to the end. We were so impressed with Healthy Paws that we immediately insured our new puppy with them. We didn’t even consider shopping around. Thank you Healthy Paws! We couldn’t have given our boy the care he needed.
So this is one of the first reviews I've ever written but really felt it was important. I'm a pet parent to two awesome and quirky cats that our family adores and was heart broken when one of them came back with a diagnosis of mast cell cancer right before this last Christmas. He was always so happy and healthy, and from what seemed like one week to the next, we were given the option of starting him on palliative care or going to a specialist to see if there was anything at all that could be done. I wanted to give my kitty every chance to hold onto his life, so decided to take him to an oncologist and do whatever possible - whether it meant using up my savings or putting his care on a... Read More
I can't say enough amazing things about Healthy Paws Pet Insurance! They are hands down a no-nonsense reliable and professional insurance company. We have had our Duke insured with HP since he was about 10 weeks old and I admit that at times I wondered if it was worth the monthly expense because he has always been fairly healthy except for minor miscellaneous things such as ear infections, etc., but we recently got confirmation that it is no doubt well worth it! It has always been so quick and easy to deal with HP thanks to their user friendly web site and phone app where we file our claims instantly or change coverage options, and the best part is being reimbursed within 7-10 days,... Read More
Healthy Paws is amazing! My dog Chloe just seems to be accident-prone. From getting bitten by a copperhead snake (ER visit) to reconstructive knee surgery on both knees (and a number of emergencies in between), Healthy Paws has never denied coverage, never quibbled with the bills, and always sent a follow-up email checking on my girl to make sure she is doing better. I could only wish that people health insurance were half as good.
I've had Healtypaws coverage for my small, rescue, dog for over3 years now, he was nearing his 4th birthday when we began. Now he's nearing his 7th birthday. To date we have never once filed a claim with Healthypaws, he has regular "well dog" vet visits and he has been wonderfully healthy and completely accident free, but nevertheless his monthly premiums are raised every year. For a senior person like myself living on a small fixed income this constitutes a real hardship. I worry about being able to continue to afford these monthly premiums as my dog ages and I'm more likely to actually need this pet insurance coverage. I have found Healthypaws to be totally deaf to these concerns.
Customer Care of Healthy Paws Pet Insurance
Customer Care of Healthy Paws Pet Insurance
Romaine - We understand that no one likes any form of premium increase, but there continues to be an overall increase in the frequency of high-value treatments such as anterior cruciate ligament surgeries, cancer treatments including chemotherapy, and foreign body exploratory surgeries performed by veterinarians. These are some examples of procedures performed during the last 12 months that ranged anywhere from $3,000-$16,000. Due to the increasing cost of new technology and advances in veterinary care, rates need to be adjusted. These increases provide our clients the opportunity to offer their pet the best medical and diagnostic options available today. Rest assured, we will never penalize a client with higher rates for making claims. All pet insurance companies, no matter how they market their benefits, will raise rates to keep up with the rapidly rising cost of veterinary care.
It's easy to file a claim and payment was prompt. So far we have been reimbursed over $9,000.00 when our dog required major surgery. They even emailed me to see how she was doing!
I only wish humans could have as good of coverage that Healthy Paws insurance gives! Hugo our terrier,-doxie mix has always obsessively sniffed around low to the ground like a vacuum. At 2 years old he is getting smarter about how to get the right things to satisfy his chewing. We are just getting smarter too but only after learning the hard lesson of having Hugo admitted for 2 small intestine surgeries in 2 1/2 months! I kid you not! 2 surgery’s- 2 months! First was his desperation to dig out the squeaker of a plush toy (some have 2-3 in their design and without looking for one second he swallowed one. A week later he was projectile vomiting every 5 minutes. With his most... Read More
Not all health insurance companies are the same, either for humans or for pets. As a physician I am well aware of what patients and their families go through when they get ill. It is no different for pets. When our two British shorthair cats Bertie and Winston got very ill from an autoimmune problem Healthy Paws immediately asked how they were doing! They showed that they truly cared for our pets and for us. They made sure that all paperwork was complete as quickly as possible and that the vet and labs were paid so we could concentrate on the health of the boys. I almost wish we could have as good an insurance company for ourselves! Highly recommend Healthy Paws Pet Insurance!!! It is the... Read More
- Consistently #1 in customer satisfaction, A+ BBB
- Chosen by almost 90% of ConsumersAdvocate.org visitors
- Comprehensive illness and accident coverage
- Unlimited lifetime benefits + no claim caps!
- Annual deductible (recommended)
- Free mobile app & no claims forms