Healthy Paws Pet Insurance review
You all need to know the sense of both relief and confidence you have infused into our decision to have our Choc Lab Duke, protected by Healthy Paws. He started favoring his right leg at about 6 months old after exercise or play times. Unfortunately like other large breeds, it was confirmed Elbow Dysplasia after x-rays and then seeing a Specialist. We thought we were going to be "poop" out of luck staring at an enormous bill. See, we had been down this familiar road before with our previous forever dog...
But your company restored our faith in how it should work. The claims notice we just received is just one example, not just because Duke was covered, but the expediency, sincere caring, and genuine efforts. You took care of business; yes, and with that, you take care of us and our lil' cool dude, Duke.
And we talk from experience, due to how a Very Silly Pet insurance company did NOT have our backs not long ago for a different furry friend who had similar medical issues, and that company didn't possess any of these attributes, let alone coverage or an attitude of care. In fact, we got zilch, squat, nada.
Thankfully we did our diligence this time around and bought Duke's policy as soon as we got him - guess it pays to commit early.
Realizing that sincere care of pet & your customers starts at the top of your organization but it gets reinforced from the rest of the team (Melissa, Haley and others in customer service/claims, bean counting, sales, marketing, education, custodians, receptionists... who may never get attention...)
and it completes the circle and galvanizes. Hmm... like a good pack? :)
My wife and I humbly thank you for your spirit of pet care and Duke especially thanks you as he's on the road to recovery with his fashionable leg wraps and cone collar! Enjoy his pics attached... the word shy isn't in his barkcabulary.
With sincere gratitude,
Mark, Carol... & DUKE 🐶
p.s. (We just got the reimbursement check! Less than a week after his surgery? wow, just wow. Sign us up as clients for life!)