Banfield Pet Hospital Pet Insurance Review

Rating: 4.5 / 10 (Average)
21 Customer Reviews - see all reviews
Disclosure: We receive advertising revenue from some partners. Learn more.
How is Banfield Pet Hospital rated?
Benefit Limits
Reimbursement Models
Claims and Service

Banfield Pet Hospital Overview

Banfield offers a more preventive approach to pet care. Rather than providing traditional pet insurance features, they offer proactive services and preventive treatments that are designed to maintain optimum pet health. Most pet insurance policies only provide coverage when you pet experiences an illness, but Banfield’s Optimum Wellness Plans give you services that are designed to diagnose, treat and prevent future medical conditions.

What’s included with Banfield Optimum Wellness Plans:

Unlimited free office visits
Routine vaccines
Comprehensive physical exams
Early screening for serious illnesses
Discounts on most Banfield products & services
Predictable, reasonable monthly payments
Convenient drop-offs, evening & weekend hours
Online access to your pet's health records

The Fine Print:

Plan services are provided at significant discounts under an annual agreement. Agreements may be cancelled at any time. However, under the monthly pay option, services may have been performed that have not been fully paid for. In this situation the client is responsible for the remaining payments on the plan, or the full retail value for services or discounts used under the plan less payments made (whichever is less).


The Bottom Line:

Banfield Pet Hospital’s Optimum Wellness Plan should not be confused with pet insurance. It does not offer coverage for unforeseen or abnormal medical conditions. What it offers is a set program of preventive or “wellness” treatments that maintain or enhance your pet’s health.


Start your review for Banfield Pet Hospital Pet Insurance

Latest Reviews

Based on customer reviews
21 Reviews
Loading Reviews ...
Cindy Johnson Breeden
Fredericksburg, Virginia
My 13 year old Basset Hound was diagnosed with Lymphoma a few weeks ago. We've taken her to Banfield the entire 13 years. Over the past few days she's gotten worse, having trouble breathing. When I called on Sunday, I was told there were no appointments available. I finally convinced them to see her. She was prescribed a cough medicine. It didn't help, so I called back on Tuesday. I was told that they'd see if the Vet needed to see her. I waited several hours for a call back and it didn't come. I called back again and was told we could come get a Prescription for another cough med. She continued to get worse, so I called them back yesterday. I was told there was only one Vet in and no... Read More

Adam Russell
I had my pet on their ,"plan" for 5 years. Big waste of $ but I love my dog. When I started shopping around I found better plans for less $. The staff at the Banfield in Santa Cruz have been awesome. The corporation has not been so. I will get Happy Paws or Nationwide catastrophic ins. For less and it covers more of the stuff we might need, like catastrophic coverage. For a ,"Pet Hospital" they do have to ,"refer" a lot if services to other Vets. Which doesn't really qualify a business as a hospital. You can get better for less. Shop around.

Stafford, Virginia
My puppy was only seen by Banfield for over 10 years along with 3 hospital stays recommended by Banfield. Yet he was not diagnosed with diabetes until I asked about his excessive thirst If this happened to a human, he could lose their license.

Shirlie Gasanov
Discovery Bay, California
They misdignosed my cat which ended up passing away. Now I'm stuck paying for 11 months of their wellness plan for a cat that is no longer here.

Saint Petersburg, Florida
I took my cat in to banfield and the tech told me if my cat died tomorrow i could cancel. Well my cat died the following day and they keep harrassing me. I told them i am not paying for a scam and also what the tech told me. Rip off

Scott Joines
Kennett Square, Pennsylvania
I have had the Wellness Plan at Banfield for a couple years and have taken our dog there for routine visits, Like most other reviewers, I experienced all the added charges that weren't covered under the plan. Although it was frustrating, that is just the tip of the iceberg as far as my disgust with Banfield. Less than two hours after a "routine" visit for teeth cleaning and physical my dog was crying and obviously uncomfortable. As I was petting him, I felt two large lumps in his neck. I wasn't overly concerned until the following day when my dog wouldn't stop panting. I called Banfield to schedule an appointment to bring him in and was told they had no appointments but I could come in and... Read More

[email protected]
Not worth the money. Then once they get you signed up you're trapped. Also, if your pet gets really sick, they will send you somewhere else and none of the expense is covered. Don't even consider this plan.

Kia Cartwright Piele
Denver, Colorado
The ladies at the BANFIELD Castle Rock Colorado location were great! My senior dog ZOE received a nail trim there and they were so sweet to her and her nails look great! We'll be back :)

Clemson, South Carolina
I see why their ratings are low. I took my dog in for her first visit. I sceduled her for teeth cleaning, worm check, and eye exam. I paid well over two hundred dollars the first visit signed up for insurance which was a nightmare. They called me and stated my account information was entered wrong to deduct my monthly payments. I gavve them the info whic the called again with the same problem. I went online. Set up the accounnt they never took payments out. I called them gave info to them told them I set the account which they confirmed. I'm getting bills for payments? I called the hosp. Where I took my dog and I was told I did now owe anything so I could drop the plan. I called to drop... Read More

Mayvelin Riveron
, Florida
Never thought I would find myself writing a review, but I feel as if I have to help others and open their eyes. On October 18th, 2016, I took my miniature schnauzer, China, to the Pembroke Pines Banfield Pet Hospital for a routine check-up. I mentioned to the front staff that her appetite had decreased, but figured it was due to her 12 years of age. They called me a few hours later to inform me that China had an infected uterus and it had to be removed or she would eventually die. I found it suspicious that her daughter, Salty, had just been there a month before her and suffered from the same condition and had to have emergency surgery to have her uterus removed as well. I payed 1,100 for... Read More

Start your review for Banfield Pet Hospital Pet Insurance