Banfield Pet Hospital Pet Insurance Review


Rating: 4.5 / 10 (Average)
50 Customer Comments & Reviews - see all comments
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Banfield Pet Hospital is a nationwide network of over 900 pet hospitals that offers an Optimum Wellness plan instead of traditional accident and illness pet insurance. The plan offers in hospital services designed to diagnose, treat and prevent future medical conditions. These include head to tail exams, nutritional consultations, and dental care.

How is Banfield Pet Hospital rated?

Breakdown

5/10
Coverage
4/10
Benefit Limits
7/10
Deductibles
4/10
Reimbursement
4/10
Claims and Service
4/10
Pricing
4/10
Enrollment

Overall Rating: 4.5 / 10 (Average)

Banfield Pet Hospital offers an "Optimum Wellness Plan" which allows unlimited wellness visits to any of the numerous nationwide Banfield facilities. This is a pro-active approach to identify potential problems in your dog or cat before they start. This is indeed a great idea, but seeing as no one can predict a serious accident, at least an accident-only plan is warranted. And since Banfield does not provide this, you'll have to get a separate plan from another carrier.

Banfield Pet Hospital Coverage

Coverage - 5 / 10

Banfield Pet Hospital does not offer pet insurance rather an "Optimum Wellness Plan." This is a preventative program that covers your dog or cat for head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, and dental care at any of the more than 900 Banfield locations across the US and Puerto Rico. The wellness coverage is unparalleled protection, and also includes unlimited office visits. However, it can run around the same price as comprehensive accident and illness policies from pet insurance providers. Banfield operates 3 levels of wellness coverage.
Pets Covered
Dogs
Cats
Coverage Types
Medical
Wellness
Vet Selection
In-Network Only
Out of State Coverage
Commercial Pets Covered

Medical Conditions Covered

  • Hereditary
  • Congenital
  • Cancer
  • Chronic
  • Dental Illness
  • Breeding

Medical Treatments Covered

  • Diagnostic Testing
  • Surgery
  • Hospitalization
  • Prescription Medications
  • Emergency Care
  • Specialty Care
  • Behavioral Therapy
  • Prosthetics & Mobility Aids

Benefit Limits

Benefit Limits - 4 / 10

Optimum Wellness Plans will pay 100% of each procedure depending on your coverage level. For example, vaccinations and comprehensive physicals are covered under all plans, but preventative x-rays and electrocardiograms only under the top plan.
Benefit Limit Types
Annual

Reimbursement & Deductibles

Reimbursement - 4 / 10

Similarly there is no reimbursement percentage as this is not pet insurance. Your Banfield discount membership entitles you to 100% coverage of all the routine and preventative care associated with your plan level.

Deductibles - 7 / 10

There are no deductibles associated with care under Banfield's Optimum Wellness Plan, just a membership fee. All procedures are covered 100% depending on your membership level.

Pricing: How much does Banfield Pet Hospital cost?

Pricing - 4 / 10

Banfield Optimum Wellness Plans are, by and large, a little less expensive that fully comprehensive pet insurance plans that do not include wellness. A Banfield plan may be an ideal addition to an accident only plan from another provider in order to ensure complete coverage. What's more, it is significantly more convenient than reimbursement-model wellness plans as they will have all your info at the hospital of your choice and there will be no claim process.

Starting Monthly Premiums

Dogs
$33.95
Cats
$23.95
Rate Details:
Available Discounts: Discounts range from 5% to 20% depending on the plan level selected. Discounts are applied to nearly all non-wellness plan Banfield services and products. Customers can also enjoy a #15 discount on membership fee for multiple pets.

Enrollment & Waiting Periouds

Enrollment - 4 / 10

Banfield enrolls dogs or cats of any age, and there are no associated waiting periods for care. The company believes it is important to establish the habit of routine preventative care before the puppy or kitten is 6 months. You can find the nearest Banfield facility near you on the website, get a plan quote, and enroll from there.

Enrollment Age & Waiting Periods

Min Enrollment Age
6 weeks
Accident Waiting Period
0 days
Illnesses Waiting Period
0 days

Claims & Service

Claims and Service - 4 / 10

There is no claims process for Banfield Optimum Wellness Plans. The hospital system itself has a long history of excellent customer care going back to 1955. There are numerous locations all staffed by vets trained in the most state of the art veterinary science.

Contact & Additional Information

Homepage URL
Headquarters Address
18101 SE 6th Way, Vancouver, WA, 98683
Mailing Address
18101 SE 6th Way, Vancouver, WA, 98683
Year Founded
1955

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50 Customer Comments & Reviews

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Nathalie H
Washington, District of Columbia

1/10/2018
Never buy this insurance for your pet. It is a fraud. My dog ​​has to go under emergency surgery thanks to a bad procedure of a Banfield hospital. When his uterus was removed, they did things badly and now she has a serious infection. While my dog ​​was in this country and while I had Banfield, she was never followed up by a sonogram. My dog ​​lives in Colombia, S.A. and thanks to being able to go to a good hospital they could find the cause of the infection. Apart from this, every year they did the Lime disease test, it always came back negative and it turns out that my dog also has Lime. This disease is from the East Coast of the United States so she got infected here, not in South... Read More


K
Kim M
Philadelphia, Pennsylvania

12/16/2017
I'm suing this company!!!!!! Make my score negative a billion stars. Scam!!!! PLEASE PET OWNERS DO NOTTTTTT LET THEM TREAT YOUR BABIES!!!!!! They messed with the wrong person!!!!


L
lzdbrth05@hotmail.com

12/5/2017
I chose this isurance plan for my cat after I had him spayed. I never used the service, only once when he got sick, otherwise it was a waste of money. I paid, 30 something dollars a month, and when I needed to take him in to be seen, I always walked out paying over 100.00 dollars, how does that work. Second time I ever had to take my cat, they did not know what was wrong with him and even though their company name is PET HOSPITAL, they could not treat him. I was told, your cat is going to die, if you do not get him to a hospital for animals. You mean like a Veterinarian, or like you? The doctor at the BANFIELD PET HOSPITAL said, this is not really a hopsital, instead it is only for... Read More


Harry W
Dayton, Ohio

12/5/2017
DO NOT USE IF YOU NEED TO FLY PETS IN CARGO BELOW 45 DEGREES OUTSIDE! They are not willing to write any form of documentation to allow pets to fly in temperatures below 45 degrees on airlines. We paid for the banfield pet service for 3 years (20/month) without ever needing it really... when the time comes to need them, a few days before we move... they let you down. We are now at risk of having to leave our pets behind while moving, because they are unwilling to meet airline regulations for flying! Glad I spent thousands dollars over the years for a service thinking our pets were in good hands -- to find out Banfield doesn't support pets flying on airlines! Terrible terrible... Read More


Harry W
Dayton, Ohio

12/5/2017
DO NOT USE IF YOU NEED TO FLY PETS IN CARGO BELOW 45 DEGREES OUTSIDE! They are not willing to write any form of documentation to allow pets to fly in temperatures below 45 degrees on airlines. We paid for the banfield pet service for 3 years (20/month) without ever needing it really... when the time comes to need them, a few days before we move... they let you down. We are now at risk of having to leave our pets behind while moving, because they are unwilling to meet airline regulations for flying! Glad I spent thousands dollars over the years for a service thinking our pets were in good hands -- to find out Banfield doesn't support pets flying on airlines! Terrible terrible... Read More


C
CR
Austin, Texas

12/1/2017
Wow, I will never use this service again. Ive paid for this "Wellness program" for 9 years, and I just had to put my dog down 3 days ago. I called to cancel the program, and was told that I still owe 3 more months of payments. WHAT?!?! This was never explained to me 9 years ago when I signed up. Since I took him for his shots THREE days before he was put down, I still owe them????? They are the WORST. STAY AWAY


C
Cindy
Clayton, North Carolina

11/23/2017
I have been with Banfield over 7 years. Although I like the pet hospitals that we have been to, I am very disappointed in their pet insurance. I moved from NY to North Carolina 13 months ago and called Banfield about 4 months ago when I realized that NC prices are cheaper, they have been overcharging me $12 every month that I've lived here. When I called to change my monthly fee, they told me that I don't have a contract, but they still have to charge me NY prices. I told them to have a manager call me so we can discuss this further. A manager did call and left a message, but I was not able to answer the phone, I was at work. When I called back (several times), nobody got back to me. They... Read More


C
Cassie.smalley@gmail.com
Fond du Lac, Wisconsin

11/16/2017
Do not sign up, scam. You pay and they never can get you in for an appointment. You can drop off, or schedule month's in advance. Well what if something comes up? Better just call somewhere else first. It is November, and I have been paying since June. I have not been able to get my pet in since that first visit, but they never miss taking my money. I call to cancel, and am told I will have to pay for the rest of the year now then, wait , what? Run to any other vet!!It will save you money, I am paying $300 for an ear infection, and the vet wouldn't even clean his ears prior to giving him medicine? Crazy, I should have known better, and am not even going to shop at PetSmart now, I... Read More


F
Fred
Tipton, Indiana

10/16/2017
We paid for this plan in full on time for 16 years ($9,216.00). My wife thought it was a "good deal" because they sold us "insurance". What a rip-off. When the dog had to be put down I was happy to cancel it - but we were told that we owed an additional $320.00 because the dog already had its first exam for that year (where they tried relentlessly to push additional treatments on an animal that was both blind but also near death). Turns out it is not "insurance" but all you are doing is paying up front for a $576 annual checkup. I didn't even order their expensive medications "after" the discounts because they were 1. easier 2. cheaper 3. in stock online. Save your money - and if you... Read More


Sherry K
Rockwall, Texas

10/10/2017
Banfield cares about the bottom dollar. They are owned by Mars and big money speaks. No compassion for losing your job, your furbaby or better yet being told by a vet, "I dont know what you expect me to do about it". Well for one thing your a Veterinarian and I have my furbaby here for you to help. He was having seizures and had gone blind. The specialist was taking care of blindness but seizures were a mystery. This doctor needs to go back to school. Banfield has some good docs but they leave after a couple years. I have used Banfields for years trying to get out of the plan is a nightmare. My furbaby is gone with no help from a slew of veterinarians. If you truly care about your furbaby... Read More



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