Banfield Pet Hospital Pet Insurance Review

Rating: 4.5 / 10 (Average)
19 Customer Reviews - see all reviews
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Banfield Pet Hospital Overview

Banfield offers a more preventive approach to pet care. Rather than providing traditional pet insurance features, they offer proactive services and preventive treatments that are designed to maintain optimum pet health. Most pet insurance policies only provide coverage when you pet experiences an illness, but Banfield’s Optimum Wellness Plans give you services that are designed to diagnose, treat and prevent future medical conditions.

What’s included with Banfield Optimum Wellness Plans:

Unlimited free office visits
Routine vaccines
Comprehensive physical exams
Early screening for serious illnesses
Discounts on most Banfield products & services
Predictable, reasonable monthly payments
Convenient drop-offs, evening & weekend hours
Online access to your pet's health records

The Fine Print:

Plan services are provided at significant discounts under an annual agreement. Agreements may be cancelled at any time. However, under the monthly pay option, services may have been performed that have not been fully paid for. In this situation the client is responsible for the remaining payments on the plan, or the full retail value for services or discounts used under the plan less payments made (whichever is less).


The Bottom Line:

Banfield Pet Hospital’s Optimum Wellness Plan should not be confused with pet insurance. It does not offer coverage for unforeseen or abnormal medical conditions. What it offers is a set program of preventive or “wellness” treatments that maintain or enhance your pet’s health.


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Latest Reviews

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Stafford, Virginia
My puppy was only seen by Banfield for over 10 years along with 3 hospital stays recommended by Banfield. Yet he was not diagnosed with diabetes until I asked about his excessive thirst If this happened to a human, he could lose their license.

Shirlie Gasanov
Brentwood, California
They misdignosed my cat which ended up passing away. Now I'm stuck paying for 11 months of their wellness plan for a cat that is no longer here.

Ottawa, Ontario
I took my cat in to banfield and the tech told me if my cat died tomorrow i could cancel. Well my cat died the following day and they keep harrassing me. I told them i am not paying for a scam and also what the tech told me. Rip off

Scott Joines
Kennett Square, Pennsylvania
I have had the Wellness Plan at Banfield for a couple years and have taken our dog there for routine visits, Like most other reviewers, I experienced all the added charges that weren't covered under the plan. Although it was frustrating, that is just the tip of the iceberg as far as my disgust with Banfield. Less than two hours after a "routine" visit for teeth cleaning and physical my dog was crying and obviously uncomfortable. As I was petting him, I felt two large lumps in his neck. I wasn't overly concerned until the following day when my dog wouldn't stop panting. I called Banfield to schedule an appointment to bring him in and was told they had no appointments but I could come in and... Read More

[email protected]
Not worth the money. Then once they get you signed up you're trapped. Also, if your pet gets really sick, they will send you somewhere else and none of the expense is covered. Don't even consider this plan.

Kia Cartwright Piele
Denver, Colorado
The ladies at the BANFIELD Castle Rock Colorado location were great! My senior dog ZOE received a nail trim there and they were so sweet to her and her nails look great! We'll be back :)

Central, South Carolina
I see why their ratings are low. I took my dog in for her first visit. I sceduled her for teeth cleaning, worm check, and eye exam. I paid well over two hundred dollars the first visit signed up for insurance which was a nightmare. They called me and stated my account information was entered wrong to deduct my monthly payments. I gavve them the info whic the called again with the same problem. I went online. Set up the accounnt they never took payments out. I called them gave info to them told them I set the account which they confirmed. I'm getting bills for payments? I called the hosp. Where I took my dog and I was told I did now owe anything so I could drop the plan. I called to drop... Read More

Mayvelin Riveron
Fort Lauderdale, Florida
Never thought I would find myself writing a review, but I feel as if I have to help others and open their eyes. On October 18th, 2016, I took my miniature schnauzer, China, to the Pembroke Pines Banfield Pet Hospital for a routine check-up. I mentioned to the front staff that her appetite had decreased, but figured it was due to her 12 years of age. They called me a few hours later to inform me that China had an infected uterus and it had to be removed or she would eventually die. I found it suspicious that her daughter, Salty, had just been there a month before her and suffered from the same condition and had to have emergency surgery to have her uterus removed as well. I payed 1,100 for... Read More

Patrick Roberts
Birmingham, Alabama
Do not ever go to this hospital. I chose this one over the ER vet because of convenience. They over charge on everything but extremely overcharge on certain things apparently. I was charged $133 for a CBC to give my dog pain meds that turned out to be anti-inflammatories. My bill was doubled by the CBC. The ER vet would have been cheaper by far.

Cynthia Maves
It has been a "Nightmare!",especially financially, dealing with Banfield Wellness Pet Insurance. Back in May of 2016 I contacted Banfield to cancel my dog's wellness insurance, as it was up for renewal in June. The CSR said she would take care of it, but gave me a free month to think on it. I'm assuming, it was in the hopes I'll forget to call back within the time period, and be stuck paying for another year or decide to keep insurance for an additional year. I took advantage of our agreement and brought my dog in for a refill on her allergy medication. When I called mid July to cancel, they informed me that the appointment wasn't covered and I owed them money, even though my insurance... Read More

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