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Medical Guardian Medical Alert Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
609 Customer Comments & Reviews - see all comments
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Medical Guardian is a medical alert provider that was founded in 2005. Headquartered in Philadelphia, Pennsylvania, this company strives to offer services that are tailored to the consumer’s needs, complete with 24-hour monitoring. With its many plan options and devices, Medical Guardian stands out in the industry for product variety, the wide radius of its wireless devices, simple two-way communication, and for its 13, U.S. Based, 24/7 monitoring centers.
 
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How is Medical Guardian rated?

Breakdown

5.0/5
Monitoring
4.8/5
Equipment
4.8/5
Contract and Price
5.0/5
Reputation and Certifications

Overall Rating: 4.9 / 5 (Excellent)

Medical Guardian provides an excellent variety of high-quality, reasonably-priced medical alert systems that cater to both users and their caregivers.

The company offers professional monitoring from their 13, U.S.-based, 24/7 monitoring centers, all of which are certified and equipped to provide ongoing service even in extreme situations.

Furthermore, its state-of-the-art smartwatches put Medical Guardian at the forefront of technological advancement in the realm of medical alerts. Medical Guardian scores highly with us for its diversity of products and straightforward, customizable services.

Medical Guardian Equipment

Equipment - 4.8 / 5

Medical Guardian offers five easy to use and install devices with that can be equipped with optional fall detection and your choice of landline, cellular, or mobile/GPS connectivity.

They have five different medical alert packages available, each equipped with the clients' choice of pendant, wristband, or clip-on water-resistant alert buttons.

Their most affordable system, the Classic Guardian, boasts an impressive 1,300-foot button-to-base station range in every direction and a 32-hour backup battery life. Other devices offer even longer battery life—up to seven days.

Medical Guardian recently introduced the Guardian Mini. The unit is quite petite, weighing in at just over an ounce and measuring 1.38 inches across. You can wear it on a lanyard or clip it anywhere on your person with the clip that's included.

Medical Guardian offers a mobile app that can be set up to issue a variety of alerts to family members. For family members and caregivers who prefer not to install the app, alerts can be delivered via text message or email.

The company’s latest product is the MGMove smartwatch, powered by AT&T 4G LTE. The touch-screen device has a multitude of features that combine the conveniences of a smartwatch with the functionality of a help button. It can report emergencies to the monitoring center using the SOS app, track their steps to keep up with their daily goals, check the weather at any time, and set reminders. The watch can also be used as a messaging device between the user and their Care Circle members.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Bracelet
Mobile/GPS Battery Life
168 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
Verizon
AT&T
Equipment Warranty
Lifetime Warranty

Monitoring

Monitoring - 5 / 5

All of Medical Guardian's 13 monitoring centers are U.S.-based and certified by Underwriters Laboratory, which recognizes the highest equipment safety and reliability standards in the industry.

Their centers also hold the CSAA Five Diamond Central Station Certification, awarded to monitoring centers that are committed to achieving excellence in both quality standards and customer service.

With state-of-the-art servers and telecommunications equipment, Medical Guardian's monitoring centers are capable of 100% redundancy even under the most severe scenarios.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Owned
Number of Monitoring Centers
13
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Medical Guardian cost?

Contract and Price - 4.8 / 5

Medical Guardian provides free activation for all their standard medical alert systems. Shipping is free when you sign up for a quarterly or longer contract.

Medical Guardian offers free equipment for two of its five products. Their services are equally affordable, with prices ranging from $29.95 to $49.95 a month. Its newest product, the MGMove smartwatch, has a purchase price of $199.95 and a service plan that costs $44.95. It offers enhanced features such as reminders and messaging. The lowest-cost option from Medical Guardian’s line of on-the-go and at-home medical alert devices includes a free neck pendant or wristband with a call button.
Medical Guardian does not require customers to make a long-term commitment. You can pay for service monthly. However, the company discounts its prices when you select the quarterly or annual payment option.

Starting Prices per Month

Landline
$29.95
Cellular
$34.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Minimum Contract Length
1 months
Activation/ Installation Fee
None
Equipment Fees
Varies by product.
Free Trial Period
None
Cancellation Policy
Medical Guardian will refund any prorated amount due based on the date the equipment was received, minus a $50 restocking fee as outlined in the Terms of Service.

Medical Guardian Reputation

Reputation and Certifications - 5 / 5

Medical Guardian devices have won numerous consumer honors. Medical Guardian is accredited by the Better Business Bureau and holds an A+ rating with the organization. That rating is at odds, however, with the poor rating awarded by customers who review Medical Guardian on the BBB website: Just 1.1 out of 5 stars.

The company earns an impressive 4.6 out of 5 stars from customers who review it on Google.

Trustpilot users aren't enthusiastic about Medical Guardian, however, and give the company a "bad" rating of 1.7 out of 5 stars. Medical Guardian does take the time to check and respond to consumer reviews.

Medical Guardian monitoring services are certified by Underwriters Laboratories, The Monitoring Association, and Factory Mutual.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)
  • Factory Mutual (FM)
  • Department of Defense

Additional Ratings

TrustPilot Rating
11.0 out of 5
BBB Rating
A+
BBB Neutral Reviews
0
Date Collected
2023-06-27

Disclaimers

Contact & Additional Information

Homepage URL
https://www.medicalguardian.com/
Headquarters Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Mailing Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Year Founded
2005

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609 Customer Comments & Reviews

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Lorie A
11/13/2016
Ordering the medical guardian was a little confusing, I was told there were no shipping charges, and then I would receive an extra pendant at no charge, and a wristband, and I said no to the service agreement and it's on my order confirmation After I placed the order on my credit card, and hung up off the phone, I'm not sure of my total charge was so now I have to come back to Customer Service and try to fix all this

L
Laura
11/13/2016
My phone conversation was easy. She made me understand exactly what to expect and how my device will work. I'm following its travels with FedEx. It should be here soon.

Jay C
11/12/2016
We recently purchased the Premium Guardian system from Medical Guardian for my 95-year old mother, and we are glad we did. We previously had Verizon's SureResponse system for a couple of years. However, Verizon cancelled that service at the beginning of November. We then gave very serious consideration to mySHIELD by Numerex, the alternate company Verizon recommended. It's equipment looked exactly like that which had been provided by SureResponse, and we thought this element of familiarity would be a benefit for my mother. After reading the mySHIELD contract there were several conditions that concerned us, especially the two-year minimum contract period with an 80% early termination... Read More

Lois F
11/12/2016
I sent a review but it never acted like it went. I am doing one more time. I was satisfied with you company and they were very pleasant. This was my initial set up.

S
Scott A
11/12/2016
I really like the features of the Medical Guardian Medical Alert,...but I do find it a bit uncomfortable to wear. I would recommend that the unit be made smaller and lighter, or make it into a unit that could be worn on the wrist like a watch. It would be much safer (from loosing the unit), and it could be much more user friendly.

J
Judith L
11/12/2016
I have only had my Medical Guardian Medical Alert for two day but all seems working well and extremely easy to set up. I was a little concerned how long it took customer service to answer my call.

P
Pip T
11/12/2016
We needed a medical alert for my elderly parents. We found Medical Guardian on line and they have been very pleasant and professional to deal with. The staff was easy to deal with and answered all of my questions. I am waiting for the unit to be delivered. This will give me and my family peace of mind, knowing that if something happens, my parents will be able to get help quickly. Thank you.

R
Reniep1
11/12/2016
Professional and excellent customer service.

Linda G
11/11/2016
We are so pleased with Medical Guardian! The purchasing process was simple and straight forward. Customer Service was knowledgeable. We were very impressed with the quick response time when our Dad called for help. They stayed with him through the transmitter until the paramedics arrived and reassured him that help is on the way.

L
Linda U
11/11/2016
I am thrilled to get this. Since I don't have a land line, I thought I could never have a Medical Alert. I am so happy to have the peace of mind that I can get help when needed. And since I am already using AT&T for my cell phone, It made it so easy. Thank you so much for offering this product. I am telling everyone I knwo about it.

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