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Bay Alarm Medical Alert Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
907 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm Medical stresses service reliability and efficiency.
 
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How is Bay Alarm Medical rated?

Breakdown

4.8/5
Monitoring
4.4/5
Equipment
4.5/5
Contract and Price
4.5/5
Reputation and Certifications

Overall Rating: 4.5 / 5 (Excellent)

Bay Alarm Medical Alerts offers quality equipment and competitive prices with no contracts, cancellation, or activation fees.

All their equipment can connect to one of their three monitoring centers via landline, cellular, or mobile/GPS, making them a convenient and versatile option for active and limited mobility users alike.

Even their most basic system, the In-Home Medical Alert, features an excellent 1,000-foot range, a long battery life, and superior sound quality for a reasonable price.

Their commitment to versatility and efficiency extends to roads as well, since they offer the world's first in-car medical alert system.

Anyone looking for a reliable, affordable medical alert service from a highly-rated company will find Bay Alarm Medical Alerts delivers everything on their wish list and much more. For their exceptional products and services, Bay Alarm Medical gets our highest possible rating.

Bay Alarm Medical Equipment

Equipment - 4.4 / 5

Bay Alarm Medical Alerts features high-end, reliable equipment at a competitive cost.

Customers can choose between different types of call buttons (wristband or neck pendant), and methods of communication with the call center (landline, cellular, and mobile/GPS).

Battery life for the base station and mobile unit is on the high side of average for the industry, as is the base station's range. Bay Alarm also offers the Splitsecnd, a first of its kind in-car medical alert system that provides immediate assistance in the case of an accident.

The device works with almost all cars and has an added help button in the case the driver needs any type of assistance. Finally, all of Bay Alarm Medical's products are easy to install, requiring little more than a simple plug-in.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
Verizon
AT&T
Equipment Warranty
Lifetime Warranty on Help Button; 1 Year Warranty on Mobile/GPS unit

Monitoring

Monitoring - 4.8 / 5

Bay Alarm Medical's medical alert systems are professionally monitored 24/7 at one of their three outsourced call centers, by multilingual staff.

Both in-home and GPS products are all exclusively on AT&T’s 4G LTE network, one of the largest in the U.S. (Most of Bay Alarm Medical's competitors are still on 3G.) They consistently get good reviews for their prompt, expert monitoring technicians.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Outsourced
Number of Monitoring Centers
3
Services
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Bay Alarm Medical cost?

Contract and Price - 4.5 / 5

Bay Alarm Medical consciously keeps their prices very competitive, starting at just $19.95 per month, with zero contract or cancellation fees.

Since the system is self-installed, that's another savings opportunity. Bay Alarm Medical also provides a helpful 30-day trial period for customers to evaluate whether a medical alarm system is a good choice for them.

Starting Prices per Month

Landline
$19.95
Cellular
$29.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
No equipment fees
Free Trial Period
30 days
Cancellation Policy
No cancellation fees. Bay Alarm Medical also prorates for unused months.

Bay Alarm Medical Reputation

Reputation and Certifications - 4.5 / 5

Bay Alarm Medical enjoys an excellent reputation in the medical alert industry, with a very good 8.8 TrustPilot score and an A+ rating with the BBB.

Their call centers, though outsourced, are certified by the Underwriter's Laboratory and The Monitoring Association.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

TrustPilot Rating
8.8 out of 5
BBB Rating
A+
BBB Positive Reviews
0
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-08-17

Disclaimers

Contact & Additional Information

Homepage URL
https://www.bayalarmmedical.com/
Headquarters Address
2600 Stanwell Dr #103, Concord, CA, 94520
Mailing Address
2600 Stanwell Dr #103, Concord, CA, 94520
Year Founded
2007

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907 Customer Comments & Reviews

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Willa S
6/23/2016
I am very pleased with Bay Alarm. Have never had to use it for an emergency but have hit the button by mistake and I get an immediate response. It also gives my children confidence that if I do have a problem, I can immediately get help. Thank you.

L
Laura d
6/23/2016
We have never had to use our Bay Alarm for an emergency, but two or three times have set off the alarm accidentally. Bay Alarm contacted us immediately, questioned us thoroughly to identify us and then questioned our situation, making sure that everything was ok. We appreciated how thorough the agent was and how friendly and helpful. Laura Uschmann

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Nancy D
6/23/2016
I purchased the alarm system for my aunt. She feels much safer knowing help is at the touch of a button.

A
Albert F
6/23/2016
I got a alarm alert device for my mother who recently suffered a major heart attack. Knowing that she can access me at anytime gives me peace of mind

D
David O
6/23/2016
Bay Alarm Medical was awesome in every way. My mom used them several times due to falls and each time they handled the situation efficiently and professional, as well as always being kind and respectful. They did everything they advertised and i'm very grateful.

S
Sarah P
6/23/2016
We purchased the Bay Alarm Medical alert system for my mother-in-law who is 91 years old and living alone. When we received the unit, we set it up and tested it. A few weeks later she fell and said it did not work, so I tested it again and confirmed it was not working. We called the company and they sent a new pendant for her. When it arrived, I tested it and it worked. Then one night she fell and the pendant did not work again. She laid on the floor for 36 hours before help arrived. She is now in a nursing home recovering. When I called Bay Alarm Medical, I was told that they do not issue refunds and would not even talk to me about cancelling the service until I returned the... Read More

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bdbran
6/23/2016
Great company, I pleased with the service and response.

R
Robert A
6/23/2016
Douglas died on 5/30/16. His account was autobilled and paid on the 31st. I contacted them immediately to tell them I was disconnecting the machine because he had died. I returned the machine and yet we were billed for the entire month., at least as of this date, 6/23/16, his account was not refunded anything. The service itself was good.

A
Alice G
6/23/2016
Bay Alarm Medical is a good company and product. The only trouble is they did not clearly state at first that one of the jacks on the back of their box is universal. After figuring that out there have been no problems whatsoever. The peace of mind is well worth the cost of the product and service.

M
margie l
6/23/2016
Our first experience was very horrible. My mother had to call 3 times before they finally sent someone to her home and then she had to call back and tell them to tell the paramedics where the key was before they kicked in the door. The only reason we still have it is because it automatically renewed. We will be looking for another service.

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