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Bay Alarm Medical Alert Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
907 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm Medical stresses service reliability and efficiency.

How is Bay Alarm Medical rated?

Breakdown

4.8/5
Monitoring
4.4/5
Equipment
4.5/5
Contract and Price
4.5/5
Reputation and Certifications

Overall Rating: 4.5 / 5 (Excellent)

Bay Alarm Medical Alerts offers quality equipment and competitive prices with no contracts, cancellation, or activation fees.

All their equipment can connect to one of their three monitoring centers via landline, cellular, or mobile/GPS, making them a convenient and versatile option for active and limited mobility users alike.

Even their most basic system, the In-Home Medical Alert, features an excellent 1,000-foot range, a long battery life, and superior sound quality for a reasonable price.

Their commitment to versatility and efficiency extends to roads as well, since they offer the world's first in-car medical alert system.

Anyone looking for a reliable, affordable medical alert service from a highly-rated company will find Bay Alarm Medical Alerts delivers everything on their wish list and much more. For their exceptional products and services, Bay Alarm Medical gets our highest possible rating.

Bay Alarm Medical Equipment

Equipment - 4.4 / 5

Bay Alarm Medical Alerts features high-end, reliable equipment at a competitive cost.

Customers can choose between different types of call buttons (wristband or neck pendant), and methods of communication with the call center (landline, cellular, and mobile/GPS).

Battery life for the base station and mobile unit is on the high side of average for the industry, as is the base station's range. Bay Alarm also offers the Splitsecnd, a first of its kind in-car medical alert system that provides immediate assistance in the case of an accident.

The device works with almost all cars and has an added help button in the case the driver needs any type of assistance. Finally, all of Bay Alarm Medical's products are easy to install, requiring little more than a simple plug-in.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
Verizon
AT&T
Equipment Warranty
Lifetime Warranty on Help Button; 1 Year Warranty on Mobile/GPS unit

Monitoring

Monitoring - 4.8 / 5

Bay Alarm Medical's medical alert systems are professionally monitored 24/7 at one of their three outsourced call centers, by multilingual staff.

Both in-home and GPS products are all exclusively on AT&T’s 4G LTE network, one of the largest in the U.S. (Most of Bay Alarm Medical's competitors are still on 3G.) They consistently get good reviews for their prompt, expert monitoring technicians.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Outsourced
Number of Monitoring Centers
3
Services
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Bay Alarm Medical cost?

Contract and Price - 4.5 / 5

Bay Alarm Medical consciously keeps their prices very competitive, starting at just $19.95 per month, with zero contract or cancellation fees.

Since the system is self-installed, that's another savings opportunity. Bay Alarm Medical also provides a helpful 30-day trial period for customers to evaluate whether a medical alarm system is a good choice for them.

Starting Prices per Month

Landline
$19.95
Cellular
$29.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
No equipment fees
Free Trial Period
30 days
Cancellation Policy
No cancellation fees. Bay Alarm Medical also prorates for unused months.

Bay Alarm Medical Reputation

Reputation and Certifications - 4.5 / 5

Bay Alarm Medical enjoys an excellent reputation in the medical alert industry, with a very good 8.8 TrustPilot score and an A+ rating with the BBB.

Their call centers, though outsourced, are certified by the Underwriter's Laboratory and The Monitoring Association.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

TrustPilot Rating
8.8 out of 5
BBB Rating
A+
BBB Positive Reviews
0
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-08-17

Disclaimers


Contact & Additional Information

Homepage URL
Headquarters Address
2600 Stanwell Dr #103, Concord, CA, 94520
Mailing Address
2600 Stanwell Dr #103, Concord, CA, 94520
Year Founded
2007

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907 Customer Comments & Reviews

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Sheree P
6/24/2016
The system gives me, the caregiver, great piece of mind. I am trying to do all I can to care for and support my aging father. This system works well as far as we know. We have had one false alert and all went as it should. I would recommend this to others.


M
MarlisB
6/24/2016
Good response and excellent communication.


B
B
6/24/2016
Very professional and a real comfort that allows my step mother to stay home. She wouldn't last long in a nursing facility.


C
Christian S
6/24/2016
I think you should consider providing the means to update information, order devices, etc. via your website for the "Medical Alarm" department as you do for "Security".


G
Grace B
6/24/2016
Since I have had my medical alert necklace I have been more confident and secure in my home. It allows me to continue to live an independent and full life. I greatly appreciate and value my independence. Thank you so much!


V
Vic A
6/24/2016
I feel safe with my aunt that I am in charge of because of your product. You have been very accommodating to our needs.


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Vicki M
6/24/2016
Just ordered a Bay Alarm medical unit with fall detection for my mother. Very professional answering all of the questions that I had when I initially contacted Bay Alarm. I had reservations about the unit working due to the rural area that it would be used. Mother's unit works through her land line phone. I ordered the unit on Monday, it arrived on Thursday. Was very easy to hook-up, testing very easy.


E
Eleanore M
6/24/2016
Great prompt service at a lower cost than others! Very pleased!


P
Pat Z
6/24/2016
We got the Bay Alarm system for my 96-year-old mother who fell a few months ago. She is 96 and still lives alone and is very independent. We absolutely love this system though! It gives us, her children, and our mom a sense of security. It was very easy to set up, and is very easy to test. She hasn't fallen again, but I have every confidence that if she does, Bay Alarm will be there for her. She accidentally hit the button last month, and within seconds someone from Bay Alarm was calling out to her from the base. She wears the button around her neck and says it doesn't bother her at all, even though she feared it would. She says she doesn't even notice she has it on. I did a lot of... Read More


D
Debra D
6/24/2016
My mother-in-law lives alone and we purchased Bay Medical Alarm for her two years ago. She has had to use the service twice and both times were critical issues. The response was fast and medical personnel were quickly on the scene. Both times she was treated at the hospital and released, but if it weren't for the alarm, who knows what the outcome might have been. She was hesitant to wear the alarm all the time but now sees how important that is.



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