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Bay Alarm Medical Alert Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
907 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm Medical stresses service reliability and efficiency.

How is Bay Alarm Medical rated?

Breakdown

4.8/5
Monitoring
4.4/5
Equipment
4.5/5
Contract and Price
4.5/5
Reputation and Certifications

Overall Rating: 4.5 / 5 (Excellent)

Bay Alarm Medical Alerts offers quality equipment and competitive prices with no contracts, cancellation, or activation fees.

All their equipment can connect to one of their three monitoring centers via landline, cellular, or mobile/GPS, making them a convenient and versatile option for active and limited mobility users alike.

Even their most basic system, the In-Home Medical Alert, features an excellent 1,000-foot range, a long battery life, and superior sound quality for a reasonable price.

Their commitment to versatility and efficiency extends to roads as well, since they offer the world's first in-car medical alert system.

Anyone looking for a reliable, affordable medical alert service from a highly-rated company will find Bay Alarm Medical Alerts delivers everything on their wish list and much more. For their exceptional products and services, Bay Alarm Medical gets our highest possible rating.

Bay Alarm Medical Equipment

Equipment - 4.4 / 5

Bay Alarm Medical Alerts features high-end, reliable equipment at a competitive cost.

Customers can choose between different types of call buttons (wristband or neck pendant), and methods of communication with the call center (landline, cellular, and mobile/GPS).

Battery life for the base station and mobile unit is on the high side of average for the industry, as is the base station's range. Bay Alarm also offers the Splitsecnd, a first of its kind in-car medical alert system that provides immediate assistance in the case of an accident.

The device works with almost all cars and has an added help button in the case the driver needs any type of assistance. Finally, all of Bay Alarm Medical's products are easy to install, requiring little more than a simple plug-in.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
Verizon
AT&T
Equipment Warranty
Lifetime Warranty on Help Button; 1 Year Warranty on Mobile/GPS unit

Monitoring

Monitoring - 4.8 / 5

Bay Alarm Medical's medical alert systems are professionally monitored 24/7 at one of their three outsourced call centers, by multilingual staff.

Both in-home and GPS products are all exclusively on AT&T’s 4G LTE network, one of the largest in the U.S. (Most of Bay Alarm Medical's competitors are still on 3G.) They consistently get good reviews for their prompt, expert monitoring technicians.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Outsourced
Number of Monitoring Centers
3
Services
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Bay Alarm Medical cost?

Contract and Price - 4.5 / 5

Bay Alarm Medical consciously keeps their prices very competitive, starting at just $19.95 per month, with zero contract or cancellation fees.

Since the system is self-installed, that's another savings opportunity. Bay Alarm Medical also provides a helpful 30-day trial period for customers to evaluate whether a medical alarm system is a good choice for them.

Starting Prices per Month

Landline
$19.95
Cellular
$29.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
No equipment fees
Free Trial Period
30 days
Cancellation Policy
No cancellation fees. Bay Alarm Medical also prorates for unused months.

Bay Alarm Medical Reputation

Reputation and Certifications - 4.5 / 5

Bay Alarm Medical enjoys an excellent reputation in the medical alert industry, with a very good 8.8 TrustPilot score and an A+ rating with the BBB.

Their call centers, though outsourced, are certified by the Underwriter's Laboratory and The Monitoring Association.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

TrustPilot Rating
8.8 out of 5
BBB Rating
A+
BBB Positive Reviews
0
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-08-17

Disclaimers


Contact & Additional Information

Homepage URL
Headquarters Address
2600 Stanwell Dr #103, Concord, CA, 94520
Mailing Address
2600 Stanwell Dr #103, Concord, CA, 94520
Year Founded
2007

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907 Customer Comments & Reviews

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Nell s
6/24/2016
I am recovering from a fall I had in my house. I could not get up I used my bay alarm, and ask them to call my daughter . They had her on the phone in record time. My daughter and her husband was able to get me up and take me to the E R . I had two broke bones in my elbow. Having bay alarm meant I had immediate help. I am so thankful for your help. Nell Scott


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Mike
6/24/2016
My father had a seizure while I was visiting with them last year. My mother has had a stroke and is unable to talk on the phone, so I was very concerned about what could have happened had I not been there. I purchased a Bay Alarm system with the simple push button emergency notification and informed the Bay Alarm staff that my mother is unable to speak coherently. Last month, my father had another seizure and my mother pushed the button for help. Like clockwork, all of the pieces came together and emergency crews arrived and took care of my father even though my mother was unable actually call for help. Would I recommend Bay Alarm for your loved ones? Absolutely!


Carlotta S
6/24/2016
Comfortable way to feel confident that you are not alone in the case of an emergency !!


Albert M
6/24/2016
Great service and reliability.


S
Susan T
6/24/2016
Made this purchase for my Mom. Thankfully we have not needed to use it in an emergency situation. However, it gives our family and Mom peace of mind knowing it works should she need it. We ask Mom to check it periodically and the attendants are efficient and friendly every time. Installation was very easy. The cost is very reasonable when compared to other comparable companies. Thank you Bay Alarm


Eileen K
6/24/2016
My unit was delivered as promised. Very easy to set up and when I do unit checks the associates are always very courteous.


C
Cathy Y
6/24/2016
I researched several companies before selecting Bay Alarm. I noticed Bay received many glowing reviews online, and I was a little skeptical. Those glowing reviews were right on target. Bay Alarm is everything it is advertised to be and more. The phone staff is extremely professional and helpful, almost shockingly so in this era of impersonal communications. The system was very easy to set up. Our mother feels much safer and confident since we connected her to the Bay alert system. It was an excellent investment.


B
Barbara E
6/24/2016
Bay Alarm customer service has always been prompt in their response to any problems. Their personnel has been friendly and competent in their ability to problem-solve. We have entrusted Bay Alarm to perform as they promise--they have not disappointed. I have recommended Bay Alarm to many friends.


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Kathy P
6/24/2016
We were looking for a medical alert system for my mom & the reviews for Bay Alarm Medical were great. I spoke with Rachel initially & she was very helpful. I was able to set everything up on-line which was great as I live in a different state then my mom & my brother was able to set up the system with no problems. We couldn't have asked for an easier or better experience.


Nancy G
6/24/2016
i ordered this service for my elderly mom and have been quite happy with it. we have had a few false alarms where the alarm was hit by accident and always received a prompt response. when the alarm was hit for a legitimate problem family members were notified and 911 called. the company gives myself and my siblings the confidence that my mom can remain independent and remain in her own home.



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