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Bay Alarm Medical Alert Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
907 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm Medical stresses service reliability and efficiency.
 
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How is Bay Alarm Medical rated?

Breakdown

4.8/5
Monitoring
4.4/5
Equipment
4.5/5
Contract and Price
4.5/5
Reputation and Certifications

Overall Rating: 4.5 / 5 (Excellent)

Bay Alarm Medical Alerts offers quality equipment and competitive prices with no contracts, cancellation, or activation fees.

All their equipment can connect to one of their three monitoring centers via landline, cellular, or mobile/GPS, making them a convenient and versatile option for active and limited mobility users alike.

Even their most basic system, the In-Home Medical Alert, features an excellent 1,000-foot range, a long battery life, and superior sound quality for a reasonable price.

Their commitment to versatility and efficiency extends to roads as well, since they offer the world's first in-car medical alert system.

Anyone looking for a reliable, affordable medical alert service from a highly-rated company will find Bay Alarm Medical Alerts delivers everything on their wish list and much more. For their exceptional products and services, Bay Alarm Medical gets our highest possible rating.

Bay Alarm Medical Equipment

Equipment - 4.4 / 5

Bay Alarm Medical Alerts features high-end, reliable equipment at a competitive cost.

Customers can choose between different types of call buttons (wristband or neck pendant), and methods of communication with the call center (landline, cellular, and mobile/GPS).

Battery life for the base station and mobile unit is on the high side of average for the industry, as is the base station's range. Bay Alarm also offers the Splitsecnd, a first of its kind in-car medical alert system that provides immediate assistance in the case of an accident.

The device works with almost all cars and has an added help button in the case the driver needs any type of assistance. Finally, all of Bay Alarm Medical's products are easy to install, requiring little more than a simple plug-in.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
Verizon
AT&T
Equipment Warranty
Lifetime Warranty on Help Button; 1 Year Warranty on Mobile/GPS unit

Monitoring

Monitoring - 4.8 / 5

Bay Alarm Medical's medical alert systems are professionally monitored 24/7 at one of their three outsourced call centers, by multilingual staff.

Both in-home and GPS products are all exclusively on AT&T’s 4G LTE network, one of the largest in the U.S. (Most of Bay Alarm Medical's competitors are still on 3G.) They consistently get good reviews for their prompt, expert monitoring technicians.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Outsourced
Number of Monitoring Centers
3
Services
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Bay Alarm Medical cost?

Contract and Price - 4.5 / 5

Bay Alarm Medical consciously keeps their prices very competitive, starting at just $19.95 per month, with zero contract or cancellation fees.

Since the system is self-installed, that's another savings opportunity. Bay Alarm Medical also provides a helpful 30-day trial period for customers to evaluate whether a medical alarm system is a good choice for them.

Starting Prices per Month

Landline
$19.95
Cellular
$29.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
No equipment fees
Free Trial Period
30 days
Cancellation Policy
No cancellation fees. Bay Alarm Medical also prorates for unused months.

Bay Alarm Medical Reputation

Reputation and Certifications - 4.5 / 5

Bay Alarm Medical enjoys an excellent reputation in the medical alert industry, with a very good 8.8 TrustPilot score and an A+ rating with the BBB.

Their call centers, though outsourced, are certified by the Underwriter's Laboratory and The Monitoring Association.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

TrustPilot Rating
8.8 out of 5
BBB Rating
A+
BBB Positive Reviews
0
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-08-17

Disclaimers

Contact & Additional Information

Homepage URL
https://www.bayalarmmedical.com/
Headquarters Address
2600 Stanwell Dr #103, Concord, CA, 94520
Mailing Address
2600 Stanwell Dr #103, Concord, CA, 94520
Year Founded
2007

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907 Customer Comments & Reviews

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Vickie E
6/29/2016
Bay Alarm has always called me and my husband when my mother in law has activated her alarm. They have sent someone out to her house immediately. This has been a good company

P
Patricia N
6/29/2016
I give Bay Alarm Medical an A++++++! I picked up the pendant for my Dad while he was recuperating from a stroke. I told him he could not live on his own again unless he had the alarm. He has had the occasional "accidental pushes" to which an operator is right there ready to help. Thankfully we have yet to push it for a real emergency. Just knowing someone is watching over him when I can't be there gives me such peace of mind. Thank you and I appreciate your kindness and patience with my Dad. Patricia Nettell (Leon Egbert's daughter)

Tammy T
6/29/2016
I really like Bay Alarm Medical it gives me peace of mind to know that my husband has this and if something happens to him he can push the button and get help right away

Marie K
6/29/2016
We have only utilized Bay Alarm a very short time, however, any experiences with them have been very positive. They respond immediately to any calls and if we have a question, they are very quick to provide information.

T
Teresa S
6/29/2016
We have had Bay Alarm for a few years now and are very thankful for their service. My mother is 82 and has had a few falls. The necklace she wears helps me know I can get to her or send help to her if she falls when I am out of the house on errands. They have called when there has been accidental alarms - so I know I can count on them. T. Songs, Kansas

D
denise m
6/29/2016
Customer service has been excellent, system arrived when expected, tech support very knowledgeable and patient. Highly recommended.

J
jc
6/29/2016
It is reassuring that if something happens to my mother-in-law she can have easy access to medical attention with a push of a button. This really helps since we are so far away.

L
Lisa A
6/28/2016
My mom's alarm was accidentally triggered, but the system and procedures worked perfectly! All of the people were notified according to plan. I feel confident in our decision to use Bay Alarm for my mom's alert system.

E
Elizabeth C
6/28/2016
My husband and I have had an alarm system for several years,and fortunately have had no reason to use our buttons. However, back in 2008 & 2009, my 97 year-old mother, who was living in an assisted living apartment, had an alarm system. She fell and could not move from where she fell. She did manage to push the button. My mother had broken her neck, and died a few days later, at 98. We were so grateful for the button, as she could have lain on the floor in terrible pain for hours instead of minutes. When that awful moment arrived, the alarm system worked just as it should, and we wear our buttons faithfully.

K
kathy w
6/28/2016
Bay Alarm was a needed device for my father-in-law.... Never had to worry about him if we left him for a period of time. My dad felt the security too...thanks Bay Alarm.

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