87 Customer Reviews - see all comments
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Total Home Protection is a home warranty company dedicated to providing comprehensive home warranty plans for a multitude of budgets. They have two different plans, with optional add-ons for fully customizable coverage. Coverage can be transferred to new homeowners easily in case of a move, with no additional fee.
Latest Total Home Protection Reviews
You can cancel me from this home warranty subscription as of 05/25/2018 thank you ,and please put my money back on my debit card,thank you very much. I wasn't told i had too keep maintenance records on everything.
Total home protection is not a good reliable company. My AC went out first they have been giving me the round around for almost a week now about the repairs. All I keep hearing is that my repairs are under review. First AC technician that was sent out from Budge Appliance Repair in Dallas area he was rude and unethical did not repair the unit but demanded $105 cash (my service fee is $45) . Another technisian was sent out 4 days later the asses the problem while still her he call TOTAL home protection for approval was on the phone for 20 min. provided details and photos as asked at the end of it he was told no one was available for approval and the someone would contact him the next... Read More
I had some plumbing issues with my home, so I decided to finally try out the offerings under my home warranty. This was my first time using it and I was really pleased with the outcome. They did all of the legwork, finding and scheduling contractors and even making sure the contractors ordered the parts if necessary. Luckily, my plumbing issue was an easy fix that was completely covered, cost-wise by the warranty. The contractor who came out was timely, hard-working and efficient..I might be having to use it again because I've been having some issues with my refrigerator. This really is a must have for any homeowner,
The plumbing system in my house was a disaster. The problem had persisted for two months before I decided to do anything about it. I had been crunching numbers all night until my husband remembered that we had purchase a home warranty when we had first closed on our house. We hadn't used it yet and were a little skeptical about if it could actually help in this situation. But Total Home Protection actually pulled through for me. They coordinated the labor and even covered a lot of the expenses related to the plumbing damage. I am so lucky my husband remembered that we had purchased the home warranty. Talk about coming in handy! I'm so thankful.
I can't talk enough about the amazing customer service I've received from Total Home Protection. Most recently, I was in a horrible state when my plumbing burst. I spoke with a rep named Alex who explained how they could help. He was thorough, patient and calm. He took care of my scheduling and claim efficiently. I'm used to waiting and being ignored by other companies. This was a wonderful surprise.2893613p
HORRIBLE customer service. AC breaks down in 90 degree weather and the dual capacitator and motor both need to be replaced. Told they will ONLY cover the capacitator and NOT the motor because the malfunction in the capacitator is what caused the motor to malfunction and they don't cover "secondary damage". Even though the customer service representative admits to me that there is NO WAY the customer would know the capacitator was going bad and nothing I could have done to avoid it effecting the motor but it is still MY responsibility to pay for it. The tech that came out CONFIRMED it was not secondary damage and when I gave that info to the representative she stated it "is assumed"... Read More
Good if you want to feel like you have protection - but don't expect them to actually pay for anything. Sign up was easy - took my money never heard back. Had to call 3 times to get an email and hard copy of how to file a claim and plan covarage. No website to file to track claims Signed up 3 month ago and had 2 claims flied. Both were rejected due bogus interpretation of their own service agreement in direct contradiction to what is written in there: 1. Toilet stop leaking - they said there is corrosion which is why the leak happened and anything corrosion related is not covered. Well - of course there is corrosion after in has been in place for 20 year. Any old plumbing instrument... Read More
In my opinion, this company is unethical with no morals. They will do everything in their power to not pay a claim. I had a major AC failure. Others companies would have paid but this company refused. Avoid them at all costs. Scott R , Kentucky.
Very bad company total scam read the reviews no good Would not even rate this company
Do not use this company. The salesman talks them up highly, however we found that when you file a claim the response by claims representatives is totally different. Also if you do decide to enter into a contract with them, they make you wait 30 days before you can file a claim,. So make sure you don't file a claim if something breaks on the day that your contract starts because they won't honor it. Wait about 60 days and then good luck!
Total Home Protection is the worst service stay away from this company. They do not cover a lot of general things like small leaks or toilet repairs. I found out the hard way paid for service that was horrible and still had problems. I was better off buying a new appliance then what I paid for the monthly fees and the services. You also have to sign yearly contract if you are unhappy with your service and had service calls they want to you pay that balance before they let you out of your contract. Total scam you may as well pay for the services your self. In addition, the customer service is the worst I spoke to a Nic Parker and he was completely rude and not allowing me to voice... Read More
First they advertise 24/7 protection and on the week-ends you get an answering service. Our heat went out and the service did not even submit the claim. I had to call back on Monday. We then had the contractor out they hired and we were without heat for 10 days due to them. They were out twice. First on a Friday night where they could not get out heat going and then they charged us to come back on Saturday with more parts. On Saturday the contractors could not get our heat going. We live in Indiana and the temperatures were below zero at the time. We spent over $200 on electrical heaters to keep our home somewhat heated to 55 degrees for 10 days. We called out our own... Read More
Guys I left another Home Warranty to go this company for lower deductible...Think about it before you do this. There is no emergency service calls. I called Friday at 3pm to tell them my furnace blowing cold air, and temps will be in 20's tonight. They said check email? Saturday we call get answering service, who is selling services, and taking new claims ONLY. We asked for a supervisor, she go the supervisor who are 3rd party. They had no one to call, I said the contract says dispatch can call a tech if emergency, WHICH IS SAYS! They said they have no idea, they just a 3rd party WTF. What if pipes freeze tonight and bursts? They did not know if it would be covered... I hate to... Read More
some of the above information here is not right, My policy has a limit on certain systems and applicances of $500 not $1500 (described as typical above. . Unfortunately for some types of repeairs that is not adequate.
Timothy was very kind and helpful. He knew the steps to help wth the plan I needed thank you
Good deals not pushy, salesperson helpful
Stay away from total home protection home warranty. This company is not reliable. I had a claim for drainage leaking in the bathroom but, they make up story saisd that the pipe was install improperly and rejected my claim. I have town house and inside was original build by the contractor. I believed total home protection people is lie. I asked them to send me the picture and reports but, they didn't. I hired license plumbing to check it. He said the pipe is normal installation. If you want to buy home insurance from this company, I hope you should re- considerate or you will regret. I highly do not recommend. Thanks for attention.
Henry Sullivan helped us with the policy. He was very open, knowledgeable, and answered all our questions. Waiting to hear from him on a few questions/ clarifications. Overall, the experience was good--hoping the service would be equally good, when we need to use the protection policy. Time will tell.
Jesse Rogan was our representative and he was phenomenal! Answered all of our questions and concerns, very knowledgeable!
I work a lot of warranty company's and this one is the worst . I bought the part to fix one their air handlers in a home and they haven't paid me i get the runaround with them and the home owner is also disgusted with total home warranty
I have been with this company 11 months, and my first claim this week was my heater, which is an a apollo heater because I live in a condo. The person they sent out didn’t know how to work on this kind of unit, and he told them that, and they still wanted me to pay the service fee. I’ve been on the phone with them all this week trying to get this taken care of, infact, I’m on the phone with them now, waiting to see what they are going to do about it, all the while my condo is cold, I went out and purchased a space heater, which I shouldn’t have had to do. I’ve even given them the name of a company I worked with before when I was with another warranty company, they said they called them,... Read More
Left my other warranty company due to the ratings I saw for this one, HOWEVER, TRULY UPSETTING. My refrigerator went out at the beginning of August, not cooling. I called them and they got me a repair person who came out four times replacing the same part three time and getting no fix to finally calling them letting them know that the problem still exits and he's unable to fix it. They gave me another tech, who came out, wanted to replace the same piece the 1st repairman replaced and the cord, however, he never called them to tell them what he wanted to do. So they told me that they would schedule a 3rd person. Well that person called them saying they don't work on my type of... Read More
Called to get a quote and the guy was super pushy and super rude! They gave me the lowest quote but I still will not go with them. I hope that you guys train your workers better in the future. Let them know that if it wasn’t for customers like us they would not have jobs. I would give you a zero star if I could. Don’t waste your time with them
I am writing this while I am waiting on line for total home protect so far it has been 10 minutes. They took $47.95 out of my account. I can't have a contract with them. I have discovered that a deduduction is made and a phone number is printed on my bank listing it is because it is questionable. The fact they are keeping me on hold tells me they are crooks. I have been on hold now for 13 minutes. I am hanging up now and will call my bank and the better business bureau.
Great service pleasant surprise they fixed my a/c right away I waited less then 5 hrs for a tech response and he came right away thanks totalhome shield keep up the good work