Total Home Protection Home Warranty Review
77 Customer Reviews - see all comments
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Total Home Protection is a home warranty company dedicated to providing comprehensive home warranty plans for a multitude of budgets. They have two different plans, with optional add-ons for fully customizable coverage. Coverage can be transferred to new homeowners easily in case of a move, with no additional fee.
Latest Total Home Protection Reviews
Total Home Protection is the worst service stay away from this company. They do not cover a lot of general things like small leaks or toilet repairs. I found out the hard way paid for service that was horrible and still had problems. I was better off buying a new appliance then what I paid for the monthly fees and the services. You also have to sign yearly contract if you are unhappy with your service and had service calls they want to you pay that balance before they let you out of your contract. Total scam you may as well pay for the services your self. In addition, the customer service is the worst I spoke to a Nic Parker and he was completely rude and not allowing me to voice... Read More
First they advertise 24/7 protection and on the week-ends you get an answering service. Our heat went out and the service did not even submit the claim. I had to call back on Monday. We then had the contractor out they hired and we were without heat for 10 days due to them. They were out twice. First on a Friday night where they could not get out heat going and then they charged us to come back on Saturday with more parts. On Saturday the contractors could not get our heat going. We live in Indiana and the temperatures were below zero at the time. We spent over $200 on electrical heaters to keep our home somewhat heated to 55 degrees for 10 days. We called out our own... Read More
Guys I left another Home Warranty to go this company for lower deductible...Think about it before you do this. There is no emergency service calls. I called Friday at 3pm to tell them my furnace blowing cold air, and temps will be in 20's tonight. They said check email? Saturday we call get answering service, who is selling services, and taking new claims ONLY. We asked for a supervisor, she go the supervisor who are 3rd party. They had no one to call, I said the contract says dispatch can call a tech if emergency, WHICH IS SAYS! They said they have no idea, they just a 3rd party WTF. What if pipes freeze tonight and bursts? They did not know if it would be covered... I hate to... Read More
some of the above information here is not right, My policy has a limit on certain systems and applicances of $500 not $1500 (described as typical above. . Unfortunately for some types of repeairs that is not adequate.
Timothy was very kind and helpful. He knew the steps to help wth the plan I needed thank you
Good deals not pushy, salesperson helpful
Stay away from total home protection home warranty. This company is not reliable. I had a claim for drainage leaking in the bathroom but, they make up story saisd that the pipe was install improperly and rejected my claim. I have town house and inside was original build by the contractor. I believed total home protection people is lie. I asked them to send me the picture and reports but, they didn't. I hired license plumbing to check it. He said the pipe is normal installation. If you want to buy home insurance from this company, I hope you should re- considerate or you will regret. I highly do not recommend. Thanks for attention.
Henry Sullivan helped us with the policy. He was very open, knowledgeable, and answered all our questions. Waiting to hear from him on a few questions/ clarifications. Overall, the experience was good--hoping the service would be equally good, when we need to use the protection policy. Time will tell.
Jesse Rogan was our representative and he was phenomenal! Answered all of our questions and concerns, very knowledgeable!
I work a lot of warranty company's and this one is the worst . I bought the part to fix one their air handlers in a home and they haven't paid me i get the runaround with them and the home owner is also disgusted with total home warranty
I have been with this company 11 months, and my first claim this week was my heater, which is an a apollo heater because I live in a condo. The person they sent out didn’t know how to work on this kind of unit, and he told them that, and they still wanted me to pay the service fee. I’ve been on the phone with them all this week trying to get this taken care of, infact, I’m on the phone with them now, waiting to see what they are going to do about it, all the while my condo is cold, I went out and purchased a space heater, which I shouldn’t have had to do. I’ve even given them the name of a company I worked with before when I was with another warranty company, they said they called them,... Read More
Left my other warranty company due to the ratings I saw for this one, HOWEVER, TRULY UPSETTING. My refrigerator went out at the beginning of August, not cooling. I called them and they got me a repair person who came out four times replacing the same part three time and getting no fix to finally calling them letting them know that the problem still exits and he's unable to fix it. They gave me another tech, who came out, wanted to replace the same piece the 1st repairman replaced and the cord, however, he never called them to tell them what he wanted to do. So they told me that they would schedule a 3rd person. Well that person called them saying they don't work on my type of... Read More
Called to get a quote and the guy was super pushy and super rude! They gave me the lowest quote but I still will not go with them. I hope that you guys train your workers better in the future. Let them know that if it wasn’t for customers like us they would not have jobs. I would give you a zero star if I could. Don’t waste your time with them
I am writing this while I am waiting on line for total home protect so far it has been 10 minutes. They took $47.95 out of my account. I can't have a contract with them. I have discovered that a deduduction is made and a phone number is printed on my bank listing it is because it is questionable. The fact they are keeping me on hold tells me they are crooks. I have been on hold now for 13 minutes. I am hanging up now and will call my bank and the better business bureau.
Great service pleasant surprise they fixed my a/c right away I waited less then 5 hrs for a tech response and he came right away thanks totalhome shield keep up the good work
I had a problem with my hot water heater. I called them and in less than 7 minutes they had my claim activated and the next morning the repair man I gave him my $60 co pay he went in the basement took a look at the problem and said he would have to call up to get authorization for the parts that are needed and would come back....2 hours later he came back ...I was surprised that he was so quick I thought it would be a day or so....he made the repair in under 3 hours and cleaned up and threw out all the old parts....Im very happy about the way everything went ,I have to admit I was a little nervous about home warranties but this one really works!! Thanks Total Home Protection!!!
I live in Las Vegas it was a 100 degrees my AC unit broke I called in they sent tech out and it needed to be replaced they got me a unit and installed in within 48 hours... the sales team is very helpful and informative as well. GREAT COMPANY
I have a Platinum plan with Total Home Protection. They were very prompt in getting me a Tech to fix my fridge when it was broken. All I had to do was pay my service call fee and they took care of everything else! The customer service, Claims and Techs were all really nice and I am very happy I chose them as my Home Warranty Company! Ryan Del Ray Beach, Florida
This company is a joke, I called in a claim for my washer and at first they denied my claim saying it was preexisting, I ask the person how could this be when it just happened. Finally they got that straight and sent it over to the repair company(which I had to contact) and the person came out and said it is your motor and that he would sent the findings over to Total Home. After a few days of not hearing from anyone I called Total Home and they said the repair person needed to send the findings over and placed me on hold, after about 5 minutes they came back to tell me they would call me back in an hour, I waited for 2 hours and decided to call them back and at that time they told me... Read More
I live in Navada county, and Total Home Protection does not have any real professional service repair people that are willing to work for them. That's one reason I would not recommend this company. We are still waiting for a reimbursement check from them. Several month now and they said the check in the mail.
month 1 into a 5 year policy and the first claim was denied
MARC COLEMAN FROM TOTAL HOME PROTECTION WAS GREAT. ANSWERED ALL MY QUESTIONS AND HIS CUSTOMER SERVICE WAS TOP KNOTCH!!! THANKS MARC!!!
Marc Coleman was very helpful. He answered all my questions and I got a home warranty policy
I m so desappointaded with total home protection. I have leaks in my apto and called them 5 times, nobody come to see the problem. I don't know what can I do.
I would not for any reason encourage anyone to use this company, they are terrible. I waited 4 days for them to send someone out because my air conditioner wasn't working. They only have 1 person in this area and he never responded despite numerous calls. I finally give up and called a local company myself.