Total Home Protection Home Warranty Review

Rating: 8.2 / 10 (Excellent)
63 Customer Reviews - see all reviews
Disclosure: We receive advertising revenue from this partner. Learn more.
Total Home Protection is a home warranty company dedicated to providing comprehensive home warranty plans for a multitude of budgets. They have two different plans, with optional add-ons for fully customizable coverage. Coverage can be transferred to new homeowners easily in case of a move, with no additional fee.

How is Total Home Protection rated?

Breakdown

8/10
Coverage
8/10
Reputation
8/10
Contract & Price
8/10
Claims & Service

Overall Rating: 8.2 / 10 (Excellent)

Total Home Protection is quite a new company within the home warranty landscape, having been founded in 2016. Though most of the terms and conditions of their policies are fairly standard, their remarkable flat rate service fee of $60 is exceptionally generous. They have very little customer feedback, due to the youth of the company, but their eminently customizable plans can make them an excellent choice. We recommend that potential customers thoroughly read their contract.

Coverage

Key Facts

Plan Types
Combo/Hybrid
Benefit Limit Type
Per Item
Term Benefit Limit
$500
Typical Appliance Benefit Limit
$500
Typical Systems Benefit Limit
$500

Coverage - 8.2 / 10

Total Home Protection offers two types of plans: Gold and Platinum. Both of these have a series of optional add-ons, such as pools, spas, central vacuum, limited roof leaks, and septic systems, to name a few. Their comprehensive plans can therefore be expanded to suit every homeowner's needs. Coverage is guaranteed regardless of age, make, or model.

What does Total Home Protection cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Trash Compactors
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer
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1 More

Exclusions

For a full list of Total Home Protection exclusions, check out

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks

Contract & Price

Contract Details

Annual Premium
Starting at $499
Minimum Contract Length
13 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 8.2 / 10

Total Home Protection's annual premium is slightly on the high side, beginning at $499, for a contract whose minimum length is 13 months. However, they don't require a home inspection in order to instate coverage, and they do have a 30-day cancellation policy in place.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
0 days

Claims & Service - 8.2 / 10

Total Home Protection's flat rate $60 service fee is exceptional within the home warranty business, which tend to work on a scale. Maintenance records are required for service, and contractors must be chosen from their in-house network, as is generally standard within the industry.

Sample Contract

Total Home Protection provides a sample contract for potential customers on its website: Total Home Protection Sample Contract

Cancellation Policy

You may cancel this Agreement within the first thirty (30) days of the order date for a full refund of the paid contract fees, less any service costs incurred by us. If this Agreement is canceled after thirty (30) days, you shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $50 administrative fee and any service costs incurred by us. If we have provided services and the amount of the service costs incurred by us is greater than the contract fees paid, then no refund will be due to you.

Total Home Protection Reputation

Company Details

Year Founded
2016
NHSCA Membership
BBB Rating
B+
BBB Rating
0
BBB Neutral Reviews
1
BBB Negative Reviews
0

Reputation - 8.2 / 10

Total Home Protection is not certified by the NHSCA, and there are very little customer-based reviews available online, perhaps due to the fact that they are a very new company, founded in 2016. They do, however, have a Better Business Bureau rating of B+, based on 1 neutral review.

Contact & Additional Information

Homepage URL
Company Phone
(800) 545-0402
Headquarters Address
325 Chestnut St #800, Philadelphia, PA, 19106
Year Founded
2016

Our Partner
8.2 / 10
  • 24/7 Claims Service
  • Pre-Screened and Licensed Local Technicians
  • Coverage regardless of make, model or age
  • Monthly and Annual Plans
  • No claim limits
  • 1 Month Free With Purchase Of Any Single Payment Plan
  • Plans For As Low As $1 Per Day

Latest Total Home Protection Reviews

7.44
Based on 63 Reviews from Total Home Protection customers
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A
Aaron
Brooklyn, New York

9/20/2017
Great service pleasant surprise they fixed my a/c right away I waited less then 5 hrs for a tech response and he came right away thanks totalhome shield keep up the good work


K
kim t
Fort Lee, New Jersey

9/19/2017
I had a problem with my hot water heater. I called them and in less than 7 minutes they had my claim activated and the next morning the repair man I gave him my $60 co pay he went in the basement took a look at the problem and said he would have to call up to get authorization for the parts that are needed and would come back....2 hours later he came back ...I was surprised that he was so quick I thought it would be a day or so....he made the repair in under 3 hours and cleaned up and threw out all the old parts....Im very happy about the way everything went ,I have to admit I was a little nervous about home warranties but this one really works!! Thanks Total Home Protection!!!


J
James W
Long Branch, New Jersey

9/14/2017
I live in Las Vegas it was a 100 degrees my AC unit broke I called in they sent tech out and it needed to be replaced they got me a unit and installed in within 48 hours... the sales team is very helpful and informative as well. GREAT COMPANY


R
Ryan L
Elizabeth, New Jersey

9/14/2017
I have a Platinum plan with Total Home Protection. They were very prompt in getting me a Tech to fix my fridge when it was broken. All I had to do was pay my service call fee and they took care of everything else! The customer service, Claims and Techs were all really nice and I am very happy I chose them as my Home Warranty Company! Ryan Del Ray Beach, Florida


A
Antonio A
, Connecticut

9/5/2017
This company is a joke, I called in a claim for my washer and at first they denied my claim saying it was preexisting, I ask the person how could this be when it just happened. Finally they got that straight and sent it over to the repair company(which I had to contact) and the person came out and said it is your motor and that he would sent the findings over to Total Home. After a few days of not hearing from anyone I called Total Home and they said the repair person needed to send the findings over and placed me on hold, after about 5 minutes they came back to tell me they would call me back in an hour, I waited for 2 hours and decided to call them back and at that time they told me... Read More


L
Larry S
Auburn, California

8/31/2017
I live in Navada county, and Total Home Protection does not have any real professional service repair people that are willing to work for them. That's one reason I would not recommend this company. We are still waiting for a reimbursement check from them. Several month now and they said the check in the mail.


Syeda H

8/29/2017
month 1 into a 5 year policy and the first claim was denied


L
L R
Carmel, Indiana

8/28/2017
MARC COLEMAN FROM TOTAL HOME PROTECTION WAS GREAT. ANSWERED ALL MY QUESTIONS AND HIS CUSTOMER SERVICE WAS TOP KNOTCH!!! THANKS MARC!!!


Jonathan E
West Chester, Pennsylvania

8/24/2017
Marc Coleman was very helpful. He answered all my questions and I got a home warranty policy


Bernadeth O

8/23/2017
I m so desappointaded with total home protection. I have leaks in my apto and called them 5 times, nobody come to see the problem. I don't know what can I do.


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