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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

Loading Reviews ...
M
Melanie S
12/27/2022
Do not subscribe to this company. They would not cover a claim where the technician they sent was negligent and damaged our refrigerator.

thowellbba
12/23/2022
onestly, if I could give zero stars, I would. By far the worst experience I’ve ever dealt with in my life. Our furnace went out right after thanksgiving. It was old and we knew when we purchased the house that we were on borrowed time with it. That time finally came and we were ok because we knew we had a home warranty. That was Mistake 1. We got the claim process started with Select and they relatively quickly assigned us a tech. That particular tech/company No Showed for 3 different appointments with no call or explanation. Is that Selects fault? Outside of knowing who you are working with, not necessarily. So we called back and requested a new tech. No problem, we’ll get you a new one.... Read More

pattybrowne16
12/21/2022
Do not waste your time or money with this company. My heater went out right before an expected freeze (bad timing for sure) They kept giving me a runaround, expected me to go into y attic and take pictures- I am over 50 and I am not going into my attic. Then they wanted maintenance records, I owned the home for 5 years, and the system never broke down, so I have no records. It is going to freeze, and I have no heat, and they do not care at all. RUN

S
steve
12/21/2022
Not sure why this company has a five star average - couldnt secure a technician for over a week then continually gave technicans the incorrect phone number. Made an appliance claim 70 days into policy and they would only cover 150 on an appliance repair. Total waste of money - they are a scam... save your money go elsewhere!

Cathy J
12/20/2022
CSR accent was thick barely understood him, but got what I needed finally.

1mahlering
12/20/2022
Jerry Garcia was very through in answering all of my questions and providing me with options

christian3308
12/20/2022
The representative was knowledgeable and was helpful in getting my warranty setup and providing the best value.

lredden1947
12/20/2022
Call went fine was able to understand the person that took my information (I say that because it is very important for me to understand the person I'm talking to.) the only concern that I have and this is probably just my fault - is the amount of turn around time before someone contacts me by email. I was told 48 hours. therefore my rating is only 3 stars = I rate this way because I see this as as very important problem and at least to me it seems like immediate actions should be taken.

junkgreschner
12/20/2022
I signed up and I get one free month for review. Daniel was helpful, knowledgeable and patient

M
mike D
12/20/2022
Surprisingly easy to file a claim, this was my first claim. Rep was attentive, good attention to detail. Good experience.

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