Select Home Warranty Review
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.
They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
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4208 Customer Comments & Reviews
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Terrible service
I'm not sure how this company got into the list of good Home Warranty. I will never go back to them, beware of this one for sure.
My Water heater broke and the service consultant was finding ways and reasons to avoid coverage stating, we don't cover leaks. How many times does a water heater break without a leak?
Another incident proved to me that this company only looks out for reasons NOT to cover, referring to some fine print that nobody reads and understands
We are never going back to them
I've waited a good six months to write this review because I wanted it to be even-tempered and without emotion. All I can say without hyperbole is beware. I bought a five year plan after having a very impressive sales call with one of their agents. I bought a 1927 home, so I knew there would be issues. It started off with minor problems and then grew to more significant. But the bottom line is, they never fixed anything, never paid for anything, and their customer service was nothing shy of condescending. They always found a clause which was in direct contradiction to what their sales rep had stated with clarity. After receiving my partial refund after months of effort, I then tried... Read More
This company will not cover any major repair unless you have 3 YEARS of Maintenance records and NO PREVIOUS work on your units.
5 Pages of fine print designed to get them out of covering anything they are supposed to
Stay away from these scammers!
We had four (4) warranties with Select Home Warranty, only to find out that, unless we can document regular maintenance with technician reports, not just what was done, SHW will only pay $150 toward any repair. That is in the fine print of the extensive contract. So, they, in essence, cover nothing unless you have a brand new home. We are switching our warranties to a different company, hopefully one that actually stands behind the premium paid and will render service.
This company is worthless. I called in an electrical problem on March 17, 2016 and today is March 30th and Select still hasn't sent a contractor to repair my electrical problems. I would hate to see if this was an urgent matter. I call and ask for an update every other day and they tell me they are looking for a contractor. On March 28th they told me I could locate my own contractor to come and diagnose the problem, but not make any repairs until we contacted them to see if the repair would fall under conditions in my warranty plan. What kind of way is that to handle business?? When I call and ask for a Supervisor I am always told there isn't one available and that someone will... Read More
DO NOT PURCHASE A HOME WARRANTY FROM THIS WORTHLESS COMPANY!!!!! Submitted a claim on Saturday and was told I would receive an email 24 to 48 hours with contractor information. Monday comes around and receive a call saying they're processing my claim and would have to wait another 24 hours before getting a contractor. Its Tuesday and still no email. I called to get status and now being told that my claim is being denied because of some BS loop hole. WORST home warranty in the planet. Spend the extra $50 to $75 and go with Landmark or American Home Shield
i trusted select home warranty. they called me and advised that if i went with them they would cover for my the time i had left, no problem. did they? no way. out of my control, my hot water heater went bad a few day after my thirty day agreement took effect. they sent out reps, who wanted $500.00 from which i was to only pay a $45.00 deductible. then when i refused to pay the $500.000 they advised the heater was not covered. why? i had to have the coverage for six months, excuses after excuses. i was advised i could cancel at any time. i cancelled and they refused to cancel. 75.00 fee. please do not even consider this scam of a company, unless you can wait six months after your thirty... Read More
THEY ARE A HORRIBLE COMPANY. They will fight any way possible to NOT cover anything, customer service is horrible (I had people laughing and be very rude to have to look anything up) It took 8 months to get a $135 check for 2500.00 bill to replace an AC unit. AND NOW I have a contractor calling me saying they are going to put a lien on my house because Select Home Warranty won’t pay them for the services they did on my house. Please consider this review before going with them.
I took out a warranty with Select Home Warranty I advised them I had a warranty company, they told me if I came with them they would insure me day one, so I did. Unfortunately my hot water tank went bad, they sent out two service reps. They went outside for about 15 minutes. TYhen the company called me. advised I had to pay upfront $507.16. And they could install in the next day or two. I them advised them I would buy heater myself and submit bill. I could not do that because a qualified tech would have to install for me to be covered. The tank could only be covered up to $500.00 Ok, No problem. Went off the phone several times. Now a leaking tank cannot be covered. Held on... Read More
I purchased the home warranty in April. I had a problem with my pool pump, they didnt cover it because I was in a grace period. I fixed it myself, they reimbursed me 150.00 bucks 8 months later. Fair enough. The second time I called my toilet was and the technician could not snake out the foreign object. The technician told us we needed a new toilet. At this point I am ok with this because it should be covered. I call back and they tell me they don't cover camera scopes which they said the technician told them I needed. I found it hard to believe that i needed a camera as I have some experience with plumbing. I then call the technician back and he said that he never told them... Read More
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