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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.

How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

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Helene A
8/6/2021
Zachary with Select Home Warranty was very helpful in assisting me with getting the best policy for my families needs. He was very courteous and helpful.


rijoleon55
8/6/2021
Most helpful and courteous service, members are ready to answer all questions thoroughly.


raghunathd
8/6/2021
Amazing price and awesome customer service. I would recommend this service to anyone.


M
Martha
8/6/2021
I was researching various warranty companies. Select provide so many options as well as answering my questions and concerns. They offered rate incentives! Feel confident I chose the right company.


imjuschlln13
8/6/2021
I had a great experience when calling to submit my claim. Technician was out the same day. A part needs to be ordered. I’m just hoping the completion of the repair goes as well as my initial experience


R
Richard L
8/3/2021
Could be the worst company on the planet at least in my opinion. Called and made a claim for one of my 4 HVAC units and was told I could use my own contractor( their in the past were horrible). My people came the same day and said they could get my upstairs 3 bedrooms, 3 baths a sitting room and an office up and running for $300. How as we live on the Ga. coast the salt air had actually wrecked the outside component and their repair was was at best temporary. To replace a freon cooled system and the supporting components the cost would be $6700. I check Trane's web site and their estimate was totally consistent with their price. My tech spoke with the tech department and explained the... Read More


bdamani
8/2/2021
SAVE YOUR MONEY, LOOK ELSEWHERE. I submitted a claim for A/C service, and I am still without AC after 2 weeks, and calling them almost daily. They keep forwarding your claim to different departments. At the end I got an email saying your claim is closed and no resolution. Also for any claims you submit they make you pay for the labor costs which is extremely expensive. Avoid this company at all costs.


S
Stephen B
7/25/2021
Save your money and look elsewhere. I submitted a claim approximately 2 weeks ag. Select sent someone out to repair my air conditioning and they replaced the Wrong part and my ac still is not working. I have been on the phone with them 5 or 6 times since then. They told me they to get it approved to send someone out. I asked them why since it repair or replace and they explained that they only pay $150 to fix it after that it is up to me. Since then our tenant has moved to her sons house and we are sweating it out in 100 degree weather. I'm about to call them back because their manager has not called me back, which I knew he wouldn't, and try and get my air fixed.


J
JOE S
7/23/2021
SAVE YOUR MONEY, LOOK ELSEWHERE, I SUBMITTED A CLAIM ON MY PLUMBING SYSTEM, NO HOT WATER IN BATHROOM, THEY TOLD ME THEY DONT COVER FIXTURES???????IVE BEEN ARGUEING WITH THEM FOR 4 DAYS, STILL NO RESOLUTION, THIS COMPANY IS RATED NUMBER ONE???? BY WHO THE MARX BROTHERS? STEER CLEAR OF THIS COMPANY, THEY BRING NOTHING BUT HEART ACHES, AND SCAMMER TACTICS!!


cornhusker1983
7/22/2021
In January 2020, we purchased a new home. After numerous hours of internet research, I decided to contact Select Home Warranty (SHW). I had several questions regarding the policy that the SHW website did not cover. So, I contacted SHW by telephone. My concerns were regarding depreciation on items covered, i.e., washer, dryer, air conditioning unit, refrigerator, etc. My recollection of the phone conversation with the salesman was, “Don’t worry, SHW will pay to have your item fixed and running again.” Note, he didn’t say replace at cost equivalent to the broken item, just fixed so it would be 100% operable without issues. I was okay with that. I just wanted the item working... Read More



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