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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.

How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

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C
Chi
8/8/2021
The sales agent (Henry) was knowledgeable and very easygoing with no pressure. He answered all my questions and follow up questions for clarification after speaking to another warranty company to compare policy/rates. Pricing isn't an issue if the plan doesn't cover your repairs in the first place. However, Select's rates were very competitive in addition to clearing up any issues I may have in submitting future claims. Hopefully there will be no issues, but time will only tell once a claim is submitted in the future.


C
Calvin D
8/8/2021
I chose Select Home Warranty because their warranties seem to cover more than warranties offered by other home warranty companies. Additionally, the customer care representative that I spoke with as part of the sales process was incredibly knowledgeable. He was able to answer all of my questions.


katchimney4
8/8/2021
The entire process from research to purchase was streamlined and easy. Bruce did a great job of answering my questions. I would definitely recommend Select Home Warranty to others.


acbattisti
8/7/2021
Recently I decided to consider purchasing a home warranty on the advice of a friend. I researched and compared the options of many companies. After I completed the simple request form for Select Home Warranty, I received a phone call and an email from a sales representative. He offered to answer any questions I may have about the policy. I called him and he was most helpful to assist me to select a plan, complete the application form and also included some additional discounts for which I qualified. I have not made a claim yet but if the service from Select is good as the assistance I received from Alan Sherman, their representative, I will be very happy!


William M
8/7/2021
New customer and Best service and response to date I have ever had as have used 4 home warranty companies for several homes in the last several years. Looking forward to see how this warranty service association develops. Great start and impressed with personal service in chatting promptly with a live person without waiting on the phone for at least a half hour.


B
Brian
8/7/2021
Service was almost too good. Before I could review the plan I started getting an avalanche of calls from Select sales people. Even after I signed up I got 6 more calls in the span of a couple hours.


Michaele M
8/7/2021
Fast service and didn’t have to sit on hold forever. My issue was resolved in a timely manner.


J
Janet
8/7/2021
Very helpful. I called due to my A/C not working. It was very hot out and smokie from fires in the area. They answered quickly amd emailed the same day with an update.


Janette E
8/7/2021
Very helpful will recommend them to fam& friendsthe associates was so nice


A
Adam W
8/7/2021
After comparing many home warranties, Select is definitely the best one out there as far as coverage and cost. Ed Coleman was the man! He explained everything in detail and got us the plan and price that was right for our new home.



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  • Appliance-only, systems-only, or combination plans available
  • Covers single-family, multi-unit, and rental properties
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  • No home inspection required
  • File claims online or by phone