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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

Loading Reviews ...
H
Howard H
7/21/2021
Excellent customer service agent,explained everything sent warranty info over good price great deductible

johnh35591
7/20/2021
I purchased a home warranty from Select Home Warranty for 3 1/2 years. After 3-4 months my Heat pump went out. They sent out a company that not only misdiagnosed the issue but had no clue what they were looking at. They denied the claim stating it was a Freon leak that caused the issue. I disagreed with them and they said I could get my own technician out at my expense which I did. He confirmed the 1st company had no idea what they were doing and stated the motor had shorted out. He talked to the company. I followed up with them and they had no record of him calling. He called them again. I called back they did have record of him calling this time but called him again. This time they told... Read More

Lisa E
7/19/2021
We purchased a 3 yr contract and PAID IN FULL! our 1st claim was w/ our a/c and had to keep calling to see when someone would show up. (Had no a/c for almost 2 weeks in 100 degree f weather!) It was repaired...finally! Had 2 more issues. 1 with our stove top (Select wont repair even though we can only use 1 burner) & a small leak in our bedroom ceiling. Repair company showed up but Select said we had to pay for the repair company to damage our ceiling so they could have access to the problem and then pay to have it repaired. What!? We've had other home warranty companies in the past at our prior home and NEVER had any delays or problems!

M
Melanie B
7/16/2021
As a first time customer, I wasn’t sure what to expect. My garage door stopped working so, I placed a call late night to file a claim and the customer service representative answered immediately. He was polite and patient. He explained the next steps after I gave some information regarding the issue. Back to where I mentioned I didn’t know what to expect, I was very satisfied with how seamless the claim process was. After this positive experience, I’m confident I made the right decision in choosing Select Home.

johnleefan
7/16/2021
This is the first time to call for a claim, the representative is very nice and helped me to setup the claim cast and I received the email from her when we were talking. Good job!

Ana R
7/16/2021
Great deal for new home buyers. Gives me peace of mind knowing my home is covered.

myrongottlieb
7/16/2021
I just bought a Warranty policy with Select Home. Blake (the agent I spoke to at Select Home) was cordial, informative, patient and respectful. He answered all of my questions and I didn't feel rushed or pressured. I am generally a cautious customer but Blake dealt well with my concerns. I have not yet initiated a claim with Select Home, but if every Select Home employee is as friendly, patient and informative as Blake, I am sure I will be satisfied with the company's staff. This rating of five stars deals with my communication (via phone) with Blake. I intend to provide another rating for Select Home that will focus on the value of the Warranty and the ease of executing a claim... Read More

M
Michael D
7/16/2021
Select has very knowledgeable and friendly representatives who take time to explain all your options. They offer competitive rates, no contracts, low service call fees, and 24/7 support. I would recommend them to everyone!

etown124
7/16/2021
Great customer service and look forward to outstanding coverage. Customer service rep was very informative on policy coverages.

P
Purnima M
7/16/2021
ED was very patient and answered all the questions I had. He also explained how, if there is any claim, would work. I was happy with the overall process with Ed.

Top Rated
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  • Appliance-only, systems-only, or combination plans available
  • Covers single-family, multi-unit, and rental properties
  • Multi-year discount available
  • No home inspection required
  • File claims online or by phone
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