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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

Loading Reviews ...
johnandkathymalone
12/18/2019
The first time I called for a problem with my garage door they were here the next day. The tech was excellent and did a great job. No problems for the last 3 months. Now I placed a call for my cook top. I am waiting for a tech to call within the next 48 hrs.. Hopefully it will be another great experience.

deedrap
12/18/2019
I submitted claim and someone was out within 48 hours to repair the issue.

Leslie D
12/18/2019
I put in a claim for a leaking toilet and it has been 4 days with no plumbing company contact, I placed a phone call and I'm still waiting.

VL T
12/18/2019
Troy at Customer Service was superb. He was like an air-traffic controller. He walked me through the process of making a claim over the telephone (I know they prefer that it be done online, but I just don't have the time). I had two claims. I explained that I was very happy with the previous technicians who came to repair the dishwasher (they gave it whole new parts!). In this case, however, nobody could figure out where a leak is coming from. I asked Troy if he could get a seasoned plumber to uncover the mystery. He listened, gave me feedback the whole time so I knew what he was doing. I know people are complaining about Select, but my attitude is, you get more than what you paid for.... Read More

J
joe
12/17/2019
I submitted a claim and they did respond as advertised. The plumber came over and his words to me and written in the diagnoses were "Softener has gone bad due to normal wear and tear". They denied the repair because of the next statement. "Inoperable condition can be fixed due to overhauling of unit. For overhaul of unit $575". I dressed up the plumber's spelling. He spelled inoperable (inopperable), lack (lake), and maintenance (maintence). He also made overhaul two words. In the letter sent to me from Select home warranty, the manager said that lack of maintenance was the cause of malfunction. On the phone when I called select home warranty about the denial, the lady... Read More

jrahall5372
12/11/2019
Don't waste you money and your time with this company. Trust me, they are terrible. They will connect you with service providers who don't have working relationships with Select. You will wait a couple of days to get the name of someone to call. You then call them and they tell you they don't work for Select. You then have to call Select and wait a few more days for them to find someone else. This happened to me 2 out of 3 times. You will spend way too much time on the phone telling them over and over what you need. Seems like I am doing all the work except actually making the repair, which is not completely true because for one of my three claims I did in fact make the repair... Read More

lela722
12/6/2019
Select Home Warranty - BEWARE! We have paid this company $301.64 since April of this year (2019) with zero satisfactory service. Countless hours have been wasted on the phone with Select Home Warranty trying to get repairs / resolution and reimbursement for two claims (Plumbing Stoppage which we had to wait 7 weeks for the repair and ultimately had to get our own repair company; and Water Heater replacement). The Select Home Warranty website indicates they are number one in customer satisfaction, available 24/7 and have a large network of professionals throughout the country. Quote, “We’ll repair or replace your covered item. You pay a minimal service fee. Simple as that.” They... Read More

F
Frieda D
12/4/2019
I've been a customer for many years of Select Home Warranty and always been satisfied with rates, service, and efficiency.

rabbbi3099
12/4/2019
I was very satisfied with Peter's customer service. He was able to answer all my questions and won my business.

C
Christiana m
12/4/2019
The customer service is always very polite in answering my questions and all being patient with my frustration. They take time to review my claim and where to go from there. I be renewing my policy agin with SHw

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