Home Warranty of America Review
41 Customer Comments & Reviews - see all comments
Disclosure: We receive advertising revenue from some partners.
Home Warranty of America, Inc. is a home and appliance insurance provider headquartered in Lincolnshire, Illinois. With over 20 years of experience in the business, the company offers quick, innovative, and affordable solutions through their 13-month Home Warranty plans and energy saving options. The company currently holds a B rating with the Better Business Bureau.
Leave a comment for Home Warranty of America
41 Customer Comments & Reviews
Loading Reviews ...
Do not use this company. Claim 2425313. My A/C unit went out in my house during some very cold temperatures. I called HWA, they wouldn't have anyone out for 3 days. They did offer to me, that I could use my own vendor to repair the A/C unit, but that if I did this the vendor would have to call HWA prior to the repair being made. My vendor came out and identified the issue and then called HWA with the item needing to be repaired and the cost. HWA approved the item and the A/C was fixed for 506$ + 59$ service fee. HWA then called me and said they would only reimburse me 151$ because that is what they would have paid. This is after they said they would pay 75$ per hour just for the techs time... Read More
I'm not sure why this company shoes 3 1/2 stars when all the reviews are negative. I never write reviews, but felt it was necessary because this company is a complete scam. Our furnace went out with temps below zero. They sent one of their companies out to inspect it. The company then made false claims (we know they are false because we've had 2 other HVAC companies come out and give a different diagnosis than the small crappy company they sent out to us). After the inspection, HWA never called us back. We finally got ahold of someone after calling multiple times and they told us our claim is being denied. The keep changing their reasoning as to why it's being denied. We sent them reports... Read More
TERRIBLE COMPANY!! Someone came out to "fix" our dishwasher and we paid $100.00. The next time we used our dishwasher it didn't work. Called them and they sent someone else out. I asked them if I would be responsible for $100.00. They said no. The guy came out and "fixed it" again. Never heard from them. I received an invoice on 12/6/17 saying I owed the $100.00. I called them on 12/7/17 telling them that I don't owe the money per the last customer representative I spoke to. I disputed the second charge on 12/7/17 and they "sent it for further review." I called back on 12/15/17 as I hadn't heard from anyone and received another invoice and they said that it was reviewed on 12/7/17 and... Read More
Absolutely terrible, they deserve negative stars. You have no choice in the product repairs or replacement. They required us to pay more than needed because the brand they like to use would need modifications to fit in our home, those modifications were not covered. But they were only necessary because they wouldn't agree to use a different brand that would fit. They also required that we approve non covered repairs with the covered ones or they would not pay the covered ones. Decided to cancel and that was a whole other nightmare that is still going. I did everything write, read the contract, cancelled in writing in the time frame. Called for confirmation multiple time. Called after... Read More
I just moved into a new home that came with a brand new washer. Turns out for whatever reason the washer is not properly working, but wait! I have a home warranty so this will be okay. Not this case with this company. I have become totally convinced that this company is a fraud and is scamming people out of their money. I wasted the $100 deductible for the repair person to come out. The HWA representative calls back and requests our Home Inspection because she cannot process the claim without it. Well they used my home inspection to deny my claim. HWA says that since the inspection doesn't state the washer was properly working before our claim, they are not going to pay to fix my... Read More
No venders in rural areas. You find your own, pay in full, submit for reimbursement which takes 4-6 or 8 weeks. Supervisors not available and don't return calls as of yet. Requested cancel with 3 claims open, claims person Felicia called & said if I cancel claims will be closed without pay. I said lets not cancel then I will double pay as I went with different warranty company. Then they cancelled and I talked to Felicia and she said all I need to do is pay for October & the September refund to be reinstated. Now they say upper management is denying reinstatement & I can't get anyone to cooperate. So now I have my attorney involved. All calls are revoreded. I would say do yourself a... Read More
Submitted a service repair request for our refrigerator on 24 Sep. The first company comes out, diagnosis the problem and states they need to order a part. HWA contacts us and states the first tech can't work on a "sealed system" and assign to another company. Can't coordinate schedule with second company so it's assisgned to a third company. They come out, come to the sames diagnosis and also state they need to order the part (4-7 days). HWA calls us a states the company #3 can't work on a "sealed system." Whic begs the question - why did they pick them? Now assigned to 4th company who stated that, if they can find the part (they still need to diagnose the problem (required by... Read More
In the two claims that were made, the first was a leaking bathtub that was causing water damage to the bottom floor ceiling of my home. The plumber that was sent out to the house incorrectly diagnosed the cause of the leak, I ended up purchasing the necessary equipment to fix the tub and performing the maintenance myself, a wasted 100 dollar deductible. The second time was another plumbing issue, this time the plumbing company that responded did a great job with my kitchen sink. However, the largest and most egregious of instances that occurred during my time with this warranty company was when they took $45.95 from my account and refused to refund me my money when I told them I no... Read More
I purchased a coverage through HWA when I bought my home last fall. On July 2, 2017 my air conditioner stopped working. HWA has "approved" this expense, according to numerous telephone conversations; however, it has now been 22 days and my family is still without air conditioning during the middle of summer. I have two small children at home with special needs, making our home extremely uncomfortable for my entire family. We are at our wits end, and feel like we are being held hostage by this terrible company. BEWARE!!!! They are committing fraud by taking people's money and provide NOTHING but stress in return.
This is a follow up to my post last week. So, HWA denied my A/C compressor claim after 12 days of "reviewing the issue" HWA attempted to force a "buy out" offering $680 for a $2400 repair. I called an attorney and sent a note to the states attorney's office to start the formal process in a complaint. The next day, after 7 emails and 6 long waits on hold, in 12 days, to the HWA customer assistance line, an HWA employee calls. The guy states that HWA made a mistake and can have a service technician out to the house to repair the a/c unit in 2 hours. I reply that HWA denied the claim yesterday and that I authorized the $2400 repair out of my own pocket. The guy tells me that I 'MUST... Read More