Home Warranty of America Review
42 Customer Comments & Reviews - see all comments
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Home Warranty of America, Inc. is a home and appliance insurance provider headquartered in Lincolnshire, Illinois. With over 20 years of experience in the business, the company offers quick, innovative, and affordable solutions through their 13-month Home Warranty plans and energy saving options. The company currently holds a B rating with the Better Business Bureau.
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42 Customer Comments & Reviews
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I have had HWA for 3 years. I have seen a decline in their vendors which is why i am giving them a 3 1/2. I have never had an issue with a denied claim or had to wait a long time to get anything fixed. I think i have had EVERY appliance either fixed or replaced including a/c, hot water heater, dishwasher, washing machine, refrigerator, water softener, heater, disposal, plumbing, electrical. Know what you are getting into. if you can fix the drip in the faucet, save the $75. Read your contract before you call!!! Ask for the same vendor. Call the vendor and see if they are still with the company and then call HWA and ask for them. Be smart and you will get the best service.
Paid $780 on 7/23 for coverage. On 9/23 we moved in and found the $6,000 oven broiler did not work. The part could not be replaced. They "accidentally made an accounting error in October" and cancelled my policy. Maximum coverage is $2,000 - yet they insist the payout amount is only $136. Nor will they refund my money. They NEVER call you back - but say they will. DO NOT USE! Put these fraudsters out of business. I am taking them to court.
Do not recommend company for the following reasons: - Have to pay $100 for an A/C technician to come up with HWA. It would have been free to get a quote if I didn't have HWA to have a company come out to diagnose the issue. - Other issues cost at least $60 for someone to come up to inspect an issue. It's less expensive to call someone directly than deal with HWA. - My A/C didn't work effectively (taking 6+ hours to cool down 4 degrees), and HWA refused to cover any A/C repairs. - When I attempted to cancel my contract within 30 days, HWA did not give me a full refund. They only refunded me 60% of the total cost. - When I attempted to cancel my contract, I had to call HWA at least five... Read More
Do not waste your money with this warranty program. This policy does not help the homeowner. After a few claims with this company, I've had nothing but bad experiences. Their game is to have their exclusive contractors use language in their service reports for items that fall in the uncovered category so they don't have to pay. Here's my best example: My A/C compressor ground out while still under manufacturer's warranty (only 2 years old). Using HWA's contractor, there were uncovered costs of $870 - items such as "modifications" and "maintenance" that were not covered by warranty bug necessary to install the replacement compressor. However, I came out better (paid less) bypassing HWA... Read More
This company is unethical and unprofessional. My air conditioner wasn't working properly and I called them for a service call. The first technician diagnosed the problem wrong twice ($120) and I asked for a 2nd opinion. The next technician (another $60) said that my AC-furnace was shot and dangerous due to electrical problems. Yhe first technician never even looked at the furnace. Water was in the unit and on the floor. He sent in a report explaining the problems, and after 1week of 95 degree weather, they refused to fix it because it required a "modification". An older AC that uses freon requires a modification and they don't approve modifications. I just bought this house and no one... Read More
Consumers should be aware HWA uses misleading terms. Policies available for coverage are a Diamond, Platinum, & Gold policy. In the policy or when a claim is filed you will learn that some coverages are only covered by "Premium Coverage." The terms for coverage do not indicate Gold, Platinum, or Diamond, but a description called Premium Coverage. You will sadly find out Diamond is only what HWA defines as "Preminum." I will never again use this company.
This warranty company is TERRIBLE to work with. Very time-consuming and incompetent. They don't have good vendors to do the claim work because they can only get bad vendors to work with them. Many of the vendors have denied work orders because they don't want to work w/ this company any more. Every time I call about a claim, I have to wait on hold for more than 30 minutes, I get disconnected a lot, and I get a different answer depending on who answers. I would NEVER recommend this company.
Do NOT purchase this coverage if you are moving into a new home. We moved and filed 3 claims, one for the washer/dryer and one for the oven. All 3 claims were denied. They said the oven was installed incorrectly and that the washer and dryer broke due to normal wear and tear and weren't listed on the inspection so they can't verify that they worked before. I am your customer, how is my word not good enough when I tell you they worked?!? I asked to speak to a supervisor, and she kept saying they had no way of knowing if they worked. Yes, you do, I because I’m telling you they did! It's been 2 months since we moved, I asked how long they will refer back to the inspection rather than taking... Read More
I would give this company MINUS 5 stars, if possible. I have had them for several years and should have dropped them years ago. They have the worst vendors and service of any home warranty company I have used in the 30 years I have used various home warranty companies. We have had their vendors steal our well pump when they were supposed to be fixing it (HWA did nothing), they never are willing to replace, but prefer to jeri rig older equipment just to get it to work for awhile, etc. but this last issue was the last straw. In the middle of winter we had a water heater fail. Placed a service call to HWA and the first vendor never returned our call. Second vendor told us he knew what... Read More
We do a bi-annual service of our AC and furnace to make sure everything is okay and fluids are where they should be. The technician during one of those services noticed an issue. We called HWA to see if that part was covered. They said "yes". After a month and a half of their claim technicians missing two appointments and failing to call back to do make-up appointments, we finally got a HWA service person out to our house. Then we found out that the part wasn't actually covered as we were previously told on the phone. Now were are out the discount from the bi-annual service with a month and a half of wasted time. If you want the run around with bad customer service and technicians who... Read More