Home Warranty of America Review
42 Customer Comments & Reviews - see all comments
Disclosure: We receive advertising revenue from some partners.
Home Warranty of America, Inc. is a home and appliance insurance provider headquartered in Lincolnshire, Illinois. With over 20 years of experience in the business, the company offers quick, innovative, and affordable solutions through their 13-month Home Warranty plans and energy saving options. The company currently holds a B rating with the Better Business Bureau.
Leave a comment for Home Warranty of America
42 Customer Comments & Reviews
Loading Reviews ...
This is a follow up to my post last week. So, HWA denied my A/C compressor claim after 12 days of "reviewing the issue" HWA attempted to force a "buy out" offering $680 for a $2400 repair. I called an attorney and sent a note to the states attorney's office to start the formal process in a complaint. The next day, after 7 emails and 6 long waits on hold, in 12 days, to the HWA customer assistance line, an HWA employee calls. The guy states that HWA made a mistake and can have a service technician out to the house to repair the a/c unit in 2 hours. I reply that HWA denied the claim yesterday and that I authorized the $2400 repair out of my own pocket. The guy tells me that I 'MUST... Read More
This company is a cheat. Three years with them and they have denied all my claims. After that I cancelled. After multiple phone calls from them and countless notices in the mail asking me to renew, I called them back. I explained my experience and hesitation to return. They then convinced me to renew and assured me I'd be taken care of. I even upgraded. Two days later my A/C broke. They rejected my claim again saying it was pre-existing and I had a lapse in coverage. My kids and I are sitting here in the middle of summer sweating. Seven claims in all. They always find a technicality to not replace anything. The fact that I have given them my money for 3 years had no bearing and they... Read More
I will follow this up but, the short version, Home Warranty of America is horrible. Our Keller Williams realtor suggested we buy the Home Warranty from HWA. Keller Williams gets a kick back from HWA/Direct Energy. A/C went out on 07.03.2017. Nine 9 days later, HWA tells me they wont fix the a/c unit because it has R22 Freon. The repair is $2400.00 HWA is forcing a buy out for $600 on a covered item. They basically are refusing to repair the A/C unit that I paid to be insured. This is a 2013 A/C unit.... HWA purposely dragged out this event to force me to repair the unit myself... 9 days without A/C is the south and 10 days in a Hotel with my family is enough. I just hired a contractor... Read More
Buyer Beware. This is a company that will not honor what they offer. They give you the run around and are dishonest. Customer service is the worst and will not allow you to speak to a manager. the kicker here is that when you do what you suppose to which is do maintenance on your Air conditioner unit yearly for preventative this way your unit is running right and you limit the need to have repairs. Then you have a warranty company try to use that against you when you. Telling you that you have an unauthorized repair when you never repaired anything. typical case of trying to get out of what you paid them for. Please enter at your own risk
Purchased HWA warranty with new home through title company. Refrigerator starting having multiple problems and when we called HWA said they had no record of contract. After contacting realtor they straightened it out a few days later. Submitted claim for refrigerator and assigned service contactor came out 3 times and replaced all electronics controllers and blower (took 30 days) and the refrigerator was even worse. The contractor stated it was unrepairable and needed to be replace. Contacted HWA and they said they would review the case after the contractor reported it. Called back next day and they said they needed a second opinion and assigned another contractor. No one has called... Read More
Do not join this company for a home warranty! I moved into my home on May 9th tyred to run dish washer finally found out who we had are home warranty through. We had their recommended appliance specialist come and evaluate that yes dishwaasher not working and took them all of MAYBE 5 minutes. It is now May 25th and still no solution from Home Warrenty of America.
My AC stopped working on Sunday afternoon. I called in the claim and after giving all the info they assigned a local vendor to call me. I was called Monday at 8:00 am, a service tech arrived at 4:30, replaced the capacitor and the fan motor and ac was back on and working at 6:00 pm. Could not have asked for better service. Can't understand all the negative reviews I see. I have been insured with HWA for two years and will renew again
That worse warranty company, They are not about the customer, all they do is take your money, and the issue is never resolve, we have AC issues and in a matter of days we have spent close to 500, abd our AC is still leaking, I just completed a complaint to the BBB, they need to conduct a investigation, I'm tired if companies taking advantage of people, please stay away from them!!!!!!
Without a doubt the absolute worst company I have ever dealt with in my 42 years of home ownership. All you need do is read BBB and all the other reviews as they speak the truth about this company. There needs to be a class action law suit filed against Home Warranty of America.
The level of incompetence, lack of professionalism, and genuine disregard for the customer is astounding. I've never had such a poor experience with customer service! The time it takes to file a claim and have an issue repaired is unacceptable and the majority of the contractors HWA works with are subpar at best. Save your money and go with American Home Shield.