Home Warranty of America Review
42 Customer Comments & Reviews - see all comments
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Home Warranty of America, Inc. is a home and appliance insurance provider headquartered in Lincolnshire, Illinois. With over 20 years of experience in the business, the company offers quick, innovative, and affordable solutions through their 13-month Home Warranty plans and energy saving options. The company currently holds a B rating with the Better Business Bureau.
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42 Customer Comments & Reviews
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Worst Customer Service I ever had!!!!!! Took 9 different vendors and 2 months to fix my microwave. DO CONSIDER THIS COMPANY!!!!!
This company has the worst customer service and follow through of any company. You cannot speak to a supervisor, nor to the same person you spoke with last time. This means that the first 5 minutes of your call are spent bringing the new person up to speed. Plus, if you complain at all, then you will get even worse service. This is the only company that I have been hung up on multiple times, and even told that they need to get to other, more important customers. I have a water heater that went out, their contractor was going to take a week to replace, and so they gave me approval to use my own plumber but now refuse to cover the cost. Their contractors do not respond in appropriate times... Read More
I am completely astonished that a company like this can or is allowed to stay in business. We have been without a refrigerator for 6 weeks now and still waiting. Very hard with 4 kids. First it took a week to send someone out and the company they sent has a 1 star rating. We then had to send in proof of our home inspection 3 different times. Another week lost. Then it took a week to get the approval for the parts to be ordered. After we finally got the approval to order the parts from HWA the company they selected tried to tell us that HWA was not going to cover all of the parts and that we need to pay them for the parts. Another week lost to get that cleared up. You would be much better... Read More
This company does not care about their customers. I have a claim open for an oven repair for the past 6 months and still my appliance is not working and they will not replace it. They claim they have no time limit to replace an appliance. This is NOT acceptable, they either need to finalize the repair or replace my appliance. I would not recommend them at all it's a waste of money!
This is the worst company I've ever dealt with! I'm still waiting for $179 since last August. They just sent me a check do to me last June. The electrician they just sent out two months ago still hasn't been paid I had to pay him $100 today. God knows if I'll ever get that money back My hot tub people won't deal with them anymore and they're really the only hot tub people in town. It's called some guy from 100 miles away to come look at my hot tub who had told me to do just the opposite of what the people who put it and told me to do. I paid for my own service person to come out and he had fixed with on 10 minutes. There a hot tub person told me I needed electrician. Nothing but... Read More
BAD! DO NOT BUY. They will snake out of any problem. We are filing our case against them today with MN attorney general.
There is absolutely no communication here when it comes to customer service! They tell you they will call you back and never do (this has happened on multiple occasions) they tell you your provider will be out to fix whatever problem there is and they never show and don't even have to courtesy to call and let you know they arent going to make it! We were told the provider would be out two separate occasions in one day regarding our plumbing problem we were having and they never called and never came! We have 3 small children and can't flush toilets or run baths! This isn't the first time we have had horrible service! I would say an issue like this is an emergency! They will do... Read More
They sent a service contractor to service my oven. When the guy got here, he told me he fixes appliances but would rather paint my house. He charge me the $75, tinkered with my oven but did not fix it. He didn't even replace the burned out bulb -- telling me I could easily find a bulb at any Supermarket if I didn't want to have to wait for him to go and get one. When I called the company, they said their policy is they would have to have him return for no service fee or I would have to pay another service fee for another provider. They would not stand behind the fact that they sent an inapt unethical person to my house. Do not do business with this company! There are plenty other reputable... Read More
I HAVE BEEN WITHOUT AIR CONDITIONER SINCE LAST THURSDAY , HAD APPOINTMENT FOR SOMEONE TO COME ON YESTERDAY FOR 1 PM DIDNT GET THERE , HAD TO GO BACK TO WORK , THEN I CALLED HOME WARRANTY TO FIND ANOTHER VENDOR , CAME OUT YESTERDAY EVENING , FOUND THE PROBLEM, JAN 31,2017. CALLED THE TECHINAN TO FIND OUT WHEN ARE YOU GOING TO BRING TO PARTS AND FIX THE UNIT. HE CLAIMS THEY ARE WAITING ON HOME WARRANTY Approval to get the parts . now its 2.30 pm Feb 1,2017 haven't heard anything . I called Home Warranty to find out how long , she claims 24 to 48 hrs. which today is wenesday. that really Sucks , cause it is starting to get HOT, also this super bowl weekend . I may have invite people over ,... Read More
DO NOT use this company. They are crooks and I guarantee you will regret it. We were given a 1 year home warranty by our realtor. We were so excited to have received this gift until we needed their services. Please do your homework, DO NOT use HWA, choose one of the top 5 listed here.