Home Service Club Home Warranty Review
72 Customer Comments & Reviews - see all comments
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Home Service Club is a New York City-based home warranty provider operating in 49 states, via their vast network of contractors. Their coverage is exceptional, with many items that would normally be additional already included in their two plans: Standard and Comprehensive.
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72 Customer Comments & Reviews
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My cleaning lady loaded up a dishwasher as she usually does on Wednesdays when she comes. I know it's not her fault but the dishwasher would not drain after she ran the load. I checked to see if there was food in the drain and of course there wasn't. She always make sure the clear off the dishes before loading them in the dishwasher. She has been with our family for years. She called me at work to let me know. I enter the claim online. I receive a call 2 hours later from an appliance repair company to come and fix the dishwasher. I arranged a time for when our cleaning lady was home so that I would not have to take off from work or something so menial. Since our cleaning lady does... Read More
On 11/8/2017 we contacted HSC for a broken washing machine, they got back with a recommended washer from Lowes. We were told they would send a credit card that was loaded with the correct amount to replace the machine but it would take an unacceptable amount of time until we would receive it. After getting approval for us to pay cash for the new machine we did. I followed all procedures (kept the emails saying the same) and was advised it would take 45 to 50 days for a check to be issued. With all the holidays coming soon i gave them some slack on the time. I kept a diligent lookout for the check to arrive but it never came. I called and they said it had been mailed but could not tell me... Read More
My husband and I are retired on a fixed income. The Home Service Club has been very helpful since we know up front what our costs are going to be and we don't have to worry about something breaking suddenly. I recently had a leak in the bathroom. I called the Home Service club and they sent a plumber who came out and repaired it for us.
Very happy with the Home Service Club repair service ,called about a dishwasher leak and provided a model number, When the tech arrived, he replaced the water valve that was overfilling my machine. Problem solved in one visit!
My experience with the Home Service Club was simple and easy. It was stress-free from start to finish. Our dishwasher wasn't working I'm so call that the home service Club you received a call that day and arrange for a visit the very next morning. The repair company showed up and completed the repair in one visit.
On 1/16 we filed a claim for our heating system which stopped coming on. On 1/18 the repair tech was out and working on it. It took him a while to figure out the issues and our space is tight so getting ot the system and working on it was difficult. Some board was found to be faulty which he called in and got approval to replace. The heating unit worked for a few days and stopped again and we called it in again. The same repair technician was dispatched and we all sighed when he got here remembering how difficult it was to work on this with the space here. We even contiplated increasing the opening and breaking walls which he said we'd need to do if it was to be replaced. It turned out to... Read More
Good experience . Their HSC rep was very courteous. He answered all my questions over the phone and he made sure that the plumber was in contact with me to set an appointment for the leak.
I noticed that our garbage disposal was giving off a foul smell.I realized that it had to do with some of the remnants in the disposal and so I tried to clean it out. the smell never went away but then several days later I could not turn the disposal on. Although I flip the switch the disposal never turned on. I went online and found how to set up a claim with HSC. the process was fairly easy and straightforward.
From start to finish, it was a good experience. Firstly, the claims specialist was more than helpful in getting a technician out to my house quickly even with my busy work schedule. I had a problem with my washer not spinning. I tried somethings to get it to work, but to no avail. Once the technician came he was able to diagnose and fix the problem accurately. Washer spinning smoothly again.
This company is BEYOND TERRIBLE. They have not reimbursed several claims AFTER they were approved. Their wait times are horrible. They never return emails or calls. I would NEVER buy a contract from them again.
- Strong online ratings and reviews
- 24/7 service team schedules repairs fast
- No home inspection needed
- Extensive list of system and appliance coverage
- 2 plans to fit your budget
- Award winning service!