Home Service Club Home Warranty Review


Rating: 9.1 / 10 (Excellent)
42 Customer Reviews - see all reviews
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How is Home Service Club rated?
10/10
Coverage
10/10
Reputation
10/10
Contract & Price
7/10
Claims & Service
9/10
Contractor Network
8/10
Customer Base

The Home Service Club Review

Based in New York City, The Home Service Club is one of the leading home warranty providers in the country today. Operating in 49 states the company maintains a vast network of trusted and vetted contractors. The Home Service Club has a great reputation for customer service in an industry that often comes under fire for bad customer service. Although no home warranty company is free of bad reviews, the Home Service Club generally has the fewest. The company puts an emphasis on customer service and follows up with clients to make sure they are satisfied with their experience. The Home Service Club also holds their customer service team to very high standards, addressing and attending to negative reviews wherever possible, making sure whatever happened to upset the customer is ultimately resolved.

The Home Service Club has the largest list of appliances and systems covered out of all the home warranty providers we've reviewed. In fact, the company's standard plans cover many items that would be additional items in another home warranty company's plan. For this, the Home Service Club ranks highly in the categories of Plan Value and Customer Experience. 

Unique to the Home Service Club is their double guarantee promise of satisfaction. This means that if their “service contractor” is unable to complete the repair, the company will take charge of completing it.

Plan Value 

Premium and Deductible

The Home Service Club offers two levels of coverage, Standard and Comprehensive. The company does not feature appliance or systems only plans. The Standard plan covers an extensive list of systems and appliances. The Comprehensive plan adds 14 more items to the list. One of which is pest control which is a coverage unique to the company. We found the average annual premium for the Home Service Club to be around $400, but you will have to get an accurate quote for one of the plans directly from the company. 

The trade service fee (what you pay the technician who comes to fix whatever is broken at your house) is flexible. The Home Service Club allows you to choose between $65, $95 and $125. The call fee price you choose will influence your yearly premium.

Items Covered

The Home Service Club offers the most extensive list of covered items in the home warranty industry.

Standard Coverage

 

System

Appliances

Air conditioning

Clothes Dryers

Ceiling fans

Clothes Washers

Central vacuums

Dishwashers

Electrical systems

Food Centers Built-in

Garage door opener

Freestanding Ice Makers

Garbage disposals

Microwave Oven (Built-In)

Heating systems

Ovens Ranges Cooktops

Plumbing systems (faucets)

Refrigerators

Plumbing systems (toilets)

Trash Compactors

Water heater

 

 

Comprehensive Coverage

Includes all Standard coverage plus:

Alarm Wiring
Doorbells
Ductwork
Gas Leaks
Instant Hot and Cold Water Dispenser
Pest Control
Plumbing Stoppage Coverage
Recirculating Hot Water Pump
Smoke Detectors
Sump Pump
Telephone Wiring
Water Leaks
Whirlpool Motor & Pump Assemblies
Whole House Exhaust & Attic Fans

Optional Coverage Add-Ons 

(Additional cost per item)

Additional Clothes Dryers
Additional Clothes Washers
Additional Dishwashers
Additional Water Heater
Freestanding Additional Refrigerator
Freestanding Freezers
Freestanding Ice Makers
Jetted Bathtubs
Pool and/or Spa Equipment
Refrigerators Built-In Units With Dual Compressors
Roof Coverage
Sewage Ejector Pump
Spa and Spa Heater
Water Softener
Well Pump

Caps

All items in the Home Service Club contract are subject to individual caps. They are all spelled out and clear item by item in the contract. The company also has an annual aggregate cap depending on the plan. For the Standard plan the annual max is $6,000. For the Comprehensive plan it is $9,000.

Customer Experience

The Home Service Club ranks highest among the home warranty providers we've reviewed for customer experience. They have the highest percentage of positive reviews across the largest customer review websites. Also, they are consistently ranked in the top three home warranty companies and cited for their excellent customer service by independent 3rd party entities. The Home Service Club was graded B+ by the Better Business Bureau.  

*Universal Home Warranty Caveat- The entire home warranty industry has a disproportional amount of negative reviews. No company we've looked at escapes this. In terms of customer reviews we are grading home warranty companies on a curve in relation to each other. For a more detailed look into the public perception of the home warranty industry click here

Contracts

You can read or download the Home Service Club's sample contract here.

The Home Service Club contract is clear and easy to understand. Each item covered has the specific caps spelled out in black and white. However you must read to the end to see that the company sets a limit of $2,500 per claim and yearly aggregate maximums depending on the plan. Your coverage kicks in as soon as you purchase the plan, there is no 30 day waiting period as there is with most other home warranty providers. Also, there is no initial period where the coverage is less.

The Home Service Club's cancellation policy is straightforward and free of ambiguity. If you cancel within the first 30 days you will receive a full refund less any claims they paid out and a $45 processing fee. After 30 days you'll get a pro rata refund for remaining term less anything they had to pay and the $45 processing fee.

Restrictions

All home warranty contracts have restrictions, i.e. reasons and stipulations why the company will not cover a specific system or appliance. We're looking at how easy-to-understand and reasonable these restrictions are.

The Home Service Club restrictions are detailed and clear, but excessive compared to a lot of the other companies we rank, particularly when it comes to AC/Heating/plumbing. For any given item there are multiple reasons why that item shall not be covered. However, there is no mention in the company's contract of requiring customers to furnish maintenance records upon request.

Contractor Network

The Home Service Club maintains a large base of qualified independent contractors across the country. The company employs a careful screening process for vetting contractors making sure they meet their requirements for customer service. The Home Service Club monitors and grades their contractors through a Customer Satisfaction Survey Program. 

The Home Service Club – Final Thoughts

The Home Service Club gets high points in the diversity of items they cover and their excellent customer service. Homeowners searching for coverage for highly specialized home items could find this in the company's Comprehensive plan or optional items. Its double guarantee is also a plus ensuring that all your home appliance and system concerns are addressed correctly.

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Latest Reviews

6.6
Based on customer reviews
42 Reviews
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Anand V
Pittsburgh, Pennsylvania
7/14/2017
I have this home warranty for 2 years. The first time I called the warranty company for fixing the my AC, they sent out the  "BETLYN'S HEATING & COOLING CO" to diagnose the problem, they tried to put refrigerant but found out that it was useless. They said the only option is to replace the AC. They replaced the AC and they were not willing to wait for the payment so I payed them as I also wanted the AC fixed ASAP. Home warranty companies contract said that they can pay up to $2500 to replace AC but their solution to me was to few hundred dollars as courtesy.

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Penny
Austin, Texas
7/7/2017
I have no idea who wrote all the good reviews. We have had no service at all. I can't even get an answer from customer service after submitting a claim. I'm paying for the highest grade policy with add-ons too. They called a local company that was supposed to respond and we never heard from them. Customer service won't answer me in writing. Sorry, I want documentation. The problem is with the electrical panel, in 100+ degree heat, and could be dangerous. Never had a problem with this issue before either. Yet, we can't get service. We paid for the repair to make sure our house didn't burn down. Now, I can't even get them to agree to cancel the contract. I filed a complaint with the BBB.... Read More

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Jenny C
Baton Rouge, Louisiana
6/15/2017
I have gone through several home warranty companies before i found this one and let me tell you they are HONEST! this company is more than fair and has always been completely honest in every way. To date I have had 3 claims and each has been handled quickly with good contractors and no issues. It took a long time to find such a good company and I'm happy I did I'm a single mother of four and am completely helpless when things break down so its great to have a home warranty you can really depend on.

Karen P
Corinth, Mississippi
4/28/2017
Do not use this company. Customer service is bad and everything is going to be pre existing. I do not know how this company got in the top 10. Maybe they were meant to be in the bottom 10. It took them a week to get someone out to check on my air and yes they fixed one part, they said it was a courtesy to us. But it still did not fix my air. So, now I am out $125 for service call, still a broke air conditioner. They do not cover Freon. And now everything is pre existing unless it's brand new, but I'm sure they will find away around that. Don't use them!!

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Ansell M
Fort Wayne, Indiana
4/24/2017
We have nothing but great things to say about this company. Ray helped our prevous claim and Samantha did a fabulous job this time and really helped us in a time of frustration. We thought our regular mechanic who fills us up with cheap freon would be good but he turned out to be a nightmare and we are not calling him for maintenance any more. Samantha's mechanic was thoroughly more knowledgeable and did an amazing job. The result was exactly as he said it would be and the home service company covered everything.

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Petrina S
Columbia, South Carolina
4/20/2017
Thanks for the easy claims and new appliances. Wife loves the dishwasher and cooktop. Your agents are a pleasure to work with and we are very happy and will be here for good.

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Brian K
Phoenix, Arizona
4/17/2017
I purchased a home warranty from HSC and paid extra for pool protection. When my pool pump went out, HSC sent a tech out to look at it. Lo and behold, the part of the pump that broke wasn't covered per the lengthy exclusion clause (in fine print) of the HSC contract due to the fact that the part that broke was "underground". A couple months later, within a few weeks of each other, both of my air conditioning units failed. HSC sent another one of their techs out to investigate the problems. Shockingly, HSC said they wouldn't cover EITHER unit due to a small amount of rust on them (the units are outside and are old). HSC's contract excludes coverage whenever rust is present (I called... Read More

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Ned B
Portland, Maine
4/14/2017
Since I started with them about 3 and a half years back, I never stopped to write a review on the service though the truth is people should know the truth. This is the by far the most honest home warranty they are nice dealing with them but what sticks out to me is the honesty. Every time something goes wrong I think to myself are these guys going to be like all the other home warranty companies, and each time I get if not what I paid for then even more I believe this company deserves recognition for great and fast service but most importantly honesty.

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Jarvis M
Fort Wayne, Indiana
3/28/2017
They installed new water heater for us after it burst and started leaking. I am somewhat versed in the field and was able to tell them the specs and answers they needed to order a matching correct water heater and save on unnecessary service calls. The tank holding water had a visible burst in it which cannot be fixed. They delivered a new water heater and the same plumber from one of our previous claims came to install it. The new water heater works perfect.

TB S
3/14/2017
Do not get pay this company one penny!!!!!!!! When they had to pay out they dropped me on the fist claim wow. They Suck!

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