Home Service Club Home Warranty Review


Rating: 9 / 10 (Excellent)
72 Customer Comments & Reviews - see all comments
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Home Service Club is a New York City-based home warranty provider operating in 49 states, via their vast network of contractors. Their coverage is exceptional, with many items that would normally be additional already included in their two plans: Standard and Comprehensive.

How is Home Service Club rated?

Breakdown

9/10
Coverage
9/10
Reputation
9/10
Contract & Price
8/10
Claims & Service

Overall Rating: 9 / 10 (Excellent)

Despite Home Service Club’s relatively high premiums and service fees, their home warranties otherwise meet the industry average. Their ratio of positive to negative reviews indicates that their customers are satisfied, overall, with the service provided. Home Service Club’s policies suggest a customer-centric philosophy which allows for easy coverage and service, even when compounded with both itemized and term-level caps.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item
Per Term
Term Benefit Limit
$9,000
Typical Appliance Benefit Limit
$2,500
Typical Systems Benefit Limit
$2,500

Coverage - 9.3 / 10

Home Service Club's coverage level makes them an industry leader., with over 32 explicitly mentioned items. This comes at a price, however, as they've set a per-unit cap that ranges between $300 and $2,500; as well as an annual cap between $6,000 and $9,000. In addition to the implementation of pay caps, HSC does not cover repairs or replacements due to user error or improper maintenance.

What does Home Service Club cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Instant Hot/Cold Water Dispensers
  • Central Vacuums
  • Smoke Detectors
  • Doorbells
  • Ceiling Fans
  • Ductwork
  • Sump Pumps
  • Telephone Wiring

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Trash Compactors
  • Garage Door Openers
  • Built-in Food Processors
  • Garbage Disposal
  • Stand Alone Freezer
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2 More

Exclusions

For a full list of Home Service Club exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks

Contract & Price

Contract Details

Annual Premium
Starting at $400
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No

Contract & Price - 9 / 10

Home Service Club’s base-level 12 month home warranties start with a minimum annual premium of $400. Coverage is not dependent on a home inspection, and this price point is slightly on the higher side of the industry standard. With that in mind, they do offer a 30 day pro-rated cancellation policy, minus a $45 dollar administration fee.

Sample Contract

Home Service Club provides a sample contract for potential customers on its website: Home Service Club Sample Contract

Cancellation Policy

The customer may cancel the HSC service agreement for any reason within the first thirty 30 days following the date of purchase and shall be entitled to a refund of the paid contract fees less any service costs incurred by HSC and an administrative fee of up to $45. After 30 days, the customer shall be entitled to a pro rata refund of the paid contract fees for the unexpired term, less any service costs and an administrative fee of up to $45. This contract may be canceled by HSC for nonpayment of contract fee, fraud or misrepresentation by the customer, by agreement between client and company, or if the customer threatens to harm or does harm the safety or well-being of HSC, their property, employees or contractors. HSC may cancel the contract without reason at any time in the first 30 days following its effective date. If HSC cancels the contract within the first 30 days, the customer will not be charged an administrative fee and shall be entitled to a refund of the paid contract fees less any service costs incurred. If HSC cancels the contract after 30 days, the customer shall be entitled to a pro rata refund of the paid contract fees for the unexpired term, less any service costs and an administrative fee of up to $45.

Claims & Service

Claims

Service Fee
$65, $95, and $125
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims & Service - 8.4 / 10

Home Service Club’s service fees can range between $65 and $125. Although both their waiting and service recall periods are set at 30 days, no service records are required for maintenance. Once those 30 days are up, their 24/7 claims department is always ready to connect customers with their in-network contractors. As long as the resultant costs do not exceed the annual cap, there is no limit of the number of claims that can be processed.

Home Service Club Reputation

Company Details

Year Founded
2008
NHSCA Membership
Number of Employees
51-200
TrustPilot Rating
8.1 out of 10
BBB Rating
C+
BBB Rating
51
BBB Neutral Reviews
2
BBB Negative Reviews
19
Date Collected
2017-07-26

Reputation - 9.1 / 10

Though not a member of the NHSCA, Home Service Club boasts a TrustPilot score of eight out of ten, as well as a C+ Better Business Bureau rating. The latter is based off of 51 positive reviews, 2 neutral reviews, and 19 negative reviews.

Contact & Additional Information

Homepage URL
Company Phone
(800) 601-1009
Headquarters Address
305 Broadway, 9th Floor, New York, NY, 10007
Year Founded
2008

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72 Customer Comments & Reviews

Loading Reviews ...
K
Kathy R
Newark, New Jersey
6/19/2018
My cleaning lady loaded up a dishwasher as she usually does on Wednesdays when she comes. I know it's not her fault but the dishwasher would not drain after she ran the load. I checked to see if there was food in the drain and of course there wasn't. She always make sure the clear off the dishes before loading them in the dishwasher. She has been with our family for years. She called me at work to let me know. I enter the claim online. I receive a call 2 hours later from an appliance repair company to come and fix the dishwasher. I arranged a time for when our cleaning lady was home so that I would not have to take off from work or something so menial. Since our cleaning lady does... Read More


Daniel G
Chicago, Illinois
6/12/2018
On 11/8/2017 we contacted HSC for a broken washing machine, they got back with a recommended washer from Lowes. We were told they would send a credit card that was loaded with the correct amount to replace the machine but it would take an unacceptable amount of time until we would receive it. After getting approval for us to pay cash for the new machine we did. I followed all procedures (kept the emails saying the same) and was advised it would take 45 to 50 days for a check to be issued. With all the holidays coming soon i gave them some slack on the time. I kept a diligent lookout for the check to arrive but it never came. I called and they said it had been mailed but could not tell me... Read More


S
Silvia S
Newark, New Jersey
5/30/2018
My husband and I are retired on a fixed income. The Home Service Club has been very helpful since we know up front what our costs are going to be and we don't have to worry about something breaking suddenly. I recently had a leak in the bathroom. I called the Home Service club and they sent a plumber who came out and repaired it for us.


F
Fred G
Newark, New Jersey
5/9/2018
Very happy with the Home Service Club repair service ,called about a dishwasher leak and provided a model number, When the tech arrived, he replaced the water valve that was overfilling my machine. Problem solved in one visit!


J
Jayne M
Los Angeles, California
4/23/2018
My experience with the Home Service Club was simple and easy. It was stress-free from start to finish. Our dishwasher wasn't working I'm so call that the home service Club you received a call that day and arrange for a visit the very next morning. The repair company showed up and completed the repair in one visit.


W
wren s
Little Rock, Arkansas
3/29/2018
On 1/16 we filed a claim for our heating system which stopped coming on. On 1/18 the repair tech was out and working on it. It took him a while to figure out the issues and our space is tight so getting ot the system and working on it was difficult. Some board was found to be faulty which he called in and got approval to replace. The heating unit worked for a few days and stopped again and we called it in again. The same repair technician was dispatched and we all sighed when he got here remembering how difficult it was to work on this with the space here. We even contiplated increasing the opening and breaking walls which he said we'd need to do if it was to be replaced. It turned out to... Read More


D
douglas p
El Paso, Texas
3/14/2018
Good experience . Their HSC rep was very courteous. He answered all my questions over the phone and he made sure that the plumber was in contact with me to set an appointment for the leak.


C
chris j
Alexandria, Virginia
3/12/2018
I noticed that our garbage disposal was giving off a foul smell.I realized that it had to do with some of the remnants in the disposal and so I tried to clean it out. the smell never went away but then several days later I could not turn the disposal on. Although I flip the switch the disposal never turned on. I went online and found how to set up a claim with HSC. the process was fairly easy and straightforward.


A
ALex s
Birmingham, Alabama
3/5/2018
From start to finish, it was a good experience. Firstly, the claims specialist was more than helpful in getting a technician out to my house quickly even with my busy work schedule. I had a problem with my washer not spinning. I tried somethings to get it to work, but to no avail. Once the technician came he was able to diagnose and fix the problem accurately. Washer spinning smoothly again.


W
wael
Cleveland, Ohio
2/27/2018
This company is BEYOND TERRIBLE. They have not reimbursed several claims AFTER they were approved. Their wait times are horrible. They never return emails or calls. I would NEVER buy a contract from them again.



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