Home Service Club Home Warranty Review
44 Customer Reviews - see all reviews
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Home Service Club is a New York City-based home warranty provider operating in 49 states, via their vast network of contractors. Their coverage is exceptional, with many items that would normally be additional already included in their two plans: Standard and Comprehensive.
- Strong online ratings and reviews
- 24/7 service team schedules repairs fast
- No home inspection needed
- Extensive list of system and appliance coverage
- 2 plans to fit your budget
- Award winning service!
Latest Home Service Club Reviews
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I have experienced nothing but poor customer service from HSC. The list of issues that I have experienced runs the full gamut, including (1) requesting service and not receiving a call back until one week after the service request was made, (2) waiting no less than 10 minutes for a customer service representative to answer when calling the 800 number, (3) being dissatisfied with the vendor response upon being assigned, and (4) a lack of follow-through when offerings have been made for resolution of a problem. I will address each issue more specifically below: 1. I once requested service via the website using their submit a claim link. Despite the service request having been submitted, I... Read More
At my age I can no longer do much tinkering around the house. Even when sometimes just getting around becomes difficult. I bought a warranty because my kids pressured me into it. But I don't regret it not one drop. They keep a home as large as mine running. I would recommend to any senior citizens to buy a warranty plan like this. You may be stubborn, saying you don't need one as I did, but once you get one it'll be a load off your shoulders.
We finished a claim and told Steph we will be happy to share our good experience with it. We had an central air conditioning issue and it was a big job. Long story short we ended up replacing half of the system and converting the other half so it is new and up to all todays codes and saved us a bunch of money on it. We had to do some research on it but Steph was wonderful and helped a lot. She exlpained the issues and obtacles, she was the one who suggested this route, and really and thoroughly followed through with us and our claim. I would love to hire her for my company we could use good people. The new air conditioner is working great and we are all very satisfied.
7/27 I'm updating the review to average because HSC got the problem resolved, the repair was paid for, and we received promises of better service in the future. I won't go higher because it was not painless, and I have no proof it will be in the future--yet. HSC called a local company that was supposed to respond to our electrical problem and we never heard from them. Customer service didn't escalate to a supervisor until after I complained loudly and publicly. The problem was with the electrical panel, in 100+ degree heat, and could have been dangerous. Never had a problem with this issue before. Yet, we could not get service. We paid for the repair to make sure our house didn't burn... Read More
I have gone through several home warranty companies before i found this one and let me tell you they are HONEST! this company is more than fair and has always been completely honest in every way. To date I have had 3 claims and each has been handled quickly with good contractors and no issues. It took a long time to find such a good company and I'm happy I did I'm a single mother of four and am completely helpless when things break down so its great to have a home warranty you can really depend on.
Do not use this company. Customer service is bad and everything is going to be pre existing. I do not know how this company got in the top 10. Maybe they were meant to be in the bottom 10. It took them a week to get someone out to check on my air and yes they fixed one part, they said it was a courtesy to us. But it still did not fix my air. So, now I am out $125 for service call, still a broke air conditioner. They do not cover Freon. And now everything is pre existing unless it's brand new, but I'm sure they will find away around that. Don't use them!!
We have nothing but great things to say about this company. Ray helped our prevous claim and Samantha did a fabulous job this time and really helped us in a time of frustration. We thought our regular mechanic who fills us up with cheap freon would be good but he turned out to be a nightmare and we are not calling him for maintenance any more. Samantha's mechanic was thoroughly more knowledgeable and did an amazing job. The result was exactly as he said it would be and the home service company covered everything.
Thanks for the easy claims and new appliances. Wife loves the dishwasher and cooktop. Your agents are a pleasure to work with and we are very happy and will be here for good.
I purchased a home warranty from HSC and paid extra for pool protection. When my pool pump went out, HSC sent a tech out to look at it. Lo and behold, the part of the pump that broke wasn't covered per the lengthy exclusion clause (in fine print) of the HSC contract due to the fact that the part that broke was "underground". A couple months later, within a few weeks of each other, both of my air conditioning units failed. HSC sent another one of their techs out to investigate the problems. Shockingly, HSC said they wouldn't cover EITHER unit due to a small amount of rust on them (the units are outside and are old). HSC's contract excludes coverage whenever rust is present (I called... Read More
Since I started with them about 3 and a half years back, I never stopped to write a review on the service though the truth is people should know the truth. This is the by far the most honest home warranty they are nice dealing with them but what sticks out to me is the honesty. Every time something goes wrong I think to myself are these guys going to be like all the other home warranty companies, and each time I get if not what I paid for then even more I believe this company deserves recognition for great and fast service but most importantly honesty.
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