Home Service Club Home Warranty Review


Rating: 9 / 10 (Excellent)
60 Customer Comments & Reviews - see all comments
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Home Service Club is a New York City-based home warranty provider operating in 49 states, via their vast network of contractors. Their coverage is exceptional, with many items that would normally be additional already included in their two plans: Standard and Comprehensive.

How is Home Service Club rated?

Breakdown

9/10
Coverage
9/10
Reputation
9/10
Contract & Price
8/10
Claims & Service

Overall Rating: 9 / 10 (Excellent)

Despite Home Service Club’s relatively high premiums and service fees, their home warranties otherwise meet the industry average. Their ratio of positive to negative reviews indicates that their customers are satisfied, overall, with the service provided. Home Service Club’s policies suggest a customer-centric philosophy which allows for easy coverage and service, even when compounded with both itemized and term-level caps.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item
Per Term
Term Benefit Limit
$9,000
Typical Appliance Benefit Limit
$2,500
Typical Systems Benefit Limit
$2,500

Coverage - 9.3 / 10

Home Service Club's coverage level makes them an industry leader., with over 32 explicitly mentioned items. This comes at a price, however, as they've set a per-unit cap that ranges between $300 and $2,500; as well as an annual cap between $6,000 and $9,000. In addition to the implementation of pay caps, HSC does not cover repairs or replacements due to user error or improper maintenance.

What does Home Service Club cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Instant Hot/Cold Water Dispensers
  • Central Vacuums
  • Smoke Detectors
  • Doorbells
  • Ceiling Fans
  • Ductwork
  • Sump Pumps
  • Telephone Wiring

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Trash Compactors
  • Garage Door Openers
  • Built-in Food Processors
  • Garbage Disposal
  • Stand Alone Freezer
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2 More

Exclusions

For a full list of Home Service Club exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks

Contract & Price

Contract Details

Annual Premium
Starting at $400
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No

Contract & Price - 9 / 10

Home Service Club’s base-level 12 month home warranties start with a minimum annual premium of $400. Coverage is not dependent on a home inspection, and this price point is slightly on the higher side of the industry standard. With that in mind, they do offer a 30 day pro-rated cancellation policy, minus a $45 dollar administration fee.

Sample Contract

Home Service Club provides a sample contract for potential customers on its website: Home Service Club Sample Contract

Cancellation Policy

The customer may cancel the HSC service agreement for any reason within the first thirty 30 days following the date of purchase and shall be entitled to a refund of the paid contract fees less any service costs incurred by HSC and an administrative fee of up to $45. After 30 days, the customer shall be entitled to a pro rata refund of the paid contract fees for the unexpired term, less any service costs and an administrative fee of up to $45. This contract may be canceled by HSC for nonpayment of contract fee, fraud or misrepresentation by the customer, by agreement between client and company, or if the customer threatens to harm or does harm the safety or well-being of HSC, their property, employees or contractors. HSC may cancel the contract without reason at any time in the first 30 days following its effective date. If HSC cancels the contract within the first 30 days, the customer will not be charged an administrative fee and shall be entitled to a refund of the paid contract fees less any service costs incurred. If HSC cancels the contract after 30 days, the customer shall be entitled to a pro rata refund of the paid contract fees for the unexpired term, less any service costs and an administrative fee of up to $45.

Claims & Service

Claims

Service Fee
$65, $95, and $125
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims & Service - 8.4 / 10

Home Service Club’s service fees can range between $65 and $125. Although both their waiting and service recall periods are set at 30 days, no service records are required for maintenance. Once those 30 days are up, their 24/7 claims department is always ready to connect customers with their in-network contractors. As long as the resultant costs do not exceed the annual cap, there is no limit of the number of claims that can be processed.

Home Service Club Reputation

Company Details

Year Founded
2008
NHSCA Membership
Number of Employees
51-200
TrustPilot Rating
8.1 out of 10
BBB Rating
C+
BBB Rating
51
BBB Neutral Reviews
2
BBB Negative Reviews
19
Date Collected
2017-07-26

Reputation - 9.1 / 10

Though not a member of the NHSCA, Home Service Club boasts a TrustPilot score of eight out of ten, as well as a C+ Better Business Bureau rating. The latter is based off of 51 positive reviews, 2 neutral reviews, and 19 negative reviews.

Contact & Additional Information

Homepage URL
Company Phone
(800) 601-1009
Headquarters Address
305 Broadway, 9th Floor, New York, NY, 10007
Year Founded
2008

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60 Customer Comments & Reviews

Loading Reviews ...
J
Jack G
Las Vegas, Nevada
1/4/2017
For those of you that left a bad review on this site, I can only disagree in the strongest terms. I had been a subscriber to American Home Shield for 7 years at my last home. Most of the time when I called them, they wanted to deny the claim and weaseled out of everything they could. When I moved to my new house in 2013, I dumped AHS and researched all of the current home warranty services online, comparing prices, service, costs and user reviews. I settled on Home Service Club. And here's the thing I am kicking myself for. They were SUBSTANTIALLY lower in annual cost than AHS. I could have saved enough for a REALLY nice vacation and saved a lot of aggravation if I had switched to... Read More


J
Jeffry
Grand Rapids, Michigan
12/26/2016
Huge thank you to Denise for staying later and making sure my claim was taken care of and my water heater was being delivered. Amazing help and follow through and our family is very thankful. Hot water is flowing and everybody is happy.


H
Harry R
Little Elm, Texas
12/19/2016
I filed an emergency claim with Home Service Club Warranty for a leaking hot water heater on June 3, 2016. Eight (8) phone calls and three (3) online request over four (4) days no one contacted me about repairing/replacing the hot water heater that was flooding the basement. The water heater was leaking into the basement during this ridiculousness. To date I still have not received any communication from Home Service Club Warranty or a plumbing company to make the emergency repairs. I ended up replacing the hot water, repairing all the water damage and mold myself. If you are considering using this company - you have been Warned!


G
Grantham M
Tallahassee, Florida
11/16/2016
Our twelve year furnace gave out way before its time and the part that went was under a twenty year warranty from the original manufacturer. The maintenance inspector who came to our house originally turned it off and deemed it a safety hazard and told us we cant turn it on at all because it releases carbon monoxide into our house. We've been with HSC for a few years now and always had pretty good experinces with them, but this was a very important situation with us not being able to use our furnace. The did what they always do and sent out a technician who has already been out to my house about a year and a half ago for my air conditioner. He quickly confirmed the cracked tube and agreed... Read More


E
Elias S
Indianapolis, Indiana
11/2/2016
replaced a brand new dishwasher for us. We did have to pay a little over the coverage approved but overall got a brand new maytag dishwasher and its beautiful. Would have been nice to not have to pay anything over but it is what it is it wasn't much and we are happy with it.


B
Brandon M
Somerville, Massachusetts
10/27/2016
We just moved into our new home and had a few issues. The inspection company noted a bad air conditioner, bad electrical wiring, a faucet leak, and some outside and window issues. And then seller claimed to have repaired all and provided paperwork. Most of this was still there once we moved in. After speaking with the warranty company and learning that those issues are not their responsibilities we thought we were stuck. Denise helped us with everything! The air conditioner and the elecrtical and leaking faucet are all working fine now and their techs did a great job. We got it done for dirt cheap and Denise even got us covered for some of it!


F
Faydra H
Austin, Texas
10/26/2016
Got a new dishwasher shipped to my home after I chose from a list they gave me. Same color same brand as what i had but newer and better and they called after the delivery came to make sure i was happy and asked if i would review them.


S
Sande F
Baltimore, Maryland
10/21/2016
Air conditioner serviced for the tird time this summer. Surprisingly it was a different problem each time. First time a man came out he replaced a capacitor and had to do some rewiring and it was covered. Second time he came out and had to add some refrigerant and perform a search to locate where it had leaked out from. It was covered but I did have to pay for some refrigerant. Third time he came out and had to replace a valve and do some welding or somthing which took some time. It was covered. Seems to be working fine now good service.


J
Jeremy
San Diego, California
10/19/2016
Beware! This warranty company will go out of it's way to not cover the cost for any work done for your home. I recently filed for service on my AC which has taken forever to get anything done. After they have a local company come out to your home (which was two different companies for me) for diagnosis of the problem you have to continue to wait for an answer for work to begin. THE ANSWER WILL BE IT IS A PREEXISTING ISSUE AND WILL NOT BE COVERED!!! This is the answer that was given to me and countless others. If you do not believe me go on BBB, Consumer affairs, yelp, and many other review websites. You will also see the pattern, this is their MO. There are so many reviews stating this.... Read More


M
Michael R
Denver, Colorado
10/18/2016
These guys are terrible. Avoid them. My issue came up with a well pump they refused to cover due to "pre-existing conditions". They couldn't actually tell me what those conditions were, nor would they let me talk to the person who said the condition was pre-existing. I spoke with the tech they sent out to inspect the pump and he stated they had never talked about any pre-existing condition, nor was there any way to tell when the pump started failing. Given they did not know the model or manufacturer of the pump there is no way they could also state that it was not functioning to "manufacturer's specifications". Following my initial call I asked to speak to a supervisor. One did call... Read More



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9.0 / 10
  • Strong online ratings and reviews
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  • No home inspection needed
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  • 2 plans to fit your budget
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