Home Service Club Home Warranty Review
69 Customer Comments & Reviews - see all comments
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Home Service Club is a New York City-based home warranty provider operating in 49 states, via their vast network of contractors. Their coverage is exceptional, with many items that would normally be additional already included in their two plans: Standard and Comprehensive.
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69 Customer Comments & Reviews
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A few days ago, I decided to charge my chromebook but as soon as I plugged the chromebook in, all the lights went out. I didn't know what to do, but my boyfriend had the warranty. His parents purchased it when they bought the unit for him. He told me to call, he always gives me the tedious jobs. I thought it would be annoying but it wasn’t. The rep that I talked to for making a claim, got me in touch with the electrician, who was able to come the next morning to fix the issue.
My toilet was clogged . I tried plunging but nothing happened so I called THe Home Service Club. The plumber that they sent had a big machine and the snake kept jamming up. He had to go back to his office to get a different snake. There was something wrong with the motor of the snake that he came with. Once he returned with a working snake, he completed the work in less than 10 minutes. The remainder of the time was spent on him cleaning up the mess that the snake produced.
The washer was giving us problems so my wife filed online with The Home Service Club. The repair tech that came said that he would have to order parts for the repair. My wife explained how much she hates going to the laundromat. The repairman ordered the part from a local supplier so that it would be delivered the same day. Later in the day, he came back to install the new part. All we paid was our $65 deductible and that is all!
These guys were reliable from first contact, to sending out the plumber and then completion of the job. I called with a leak. They sent a plumber who was very friendly and didn't mind my 8-pound guard dog barking at him incessantly while he worked. The repair took about a half hour from start to finish. Also pleased with the cleanup after the work was complete.
Our cooktop range stopped working. The HSC called the techs in for us. Our tech was very knowledgeable and competent. In addition to fixing the range, he also tightened the loose handle that kept on falling off. I really appreciated the extra touch. Hard to find young people that take pride in thier work these days.
As a very busy working mom of four, I need to freeze my dinners in advance. I usually spend Sunday cooking and freezing food for the week, I can’t go long without my freezer. This past week, it just stopped working with a load of cooked meals inside. Hours of hard work just melting away! I called HSC with my baby screaming in the background. THey were patient with me as I could barely hear them over the kids. The repair man that came for the freezer found that the problem was with the thermostat. He managed to fix it in one visit.
Home Service Club came to the rescue with my broken water heater. We hadn’t been getting hot water for 2 days so I called to make a claim. They sent someone to perform a thorough check on why the hot water was not working. The tech explained to me what the problem was and after that he fixed it.. He taught me a lot about how to maintain the plumbing at home in conversation while he was working.
I had a big problem getting someone out to fix my water heater. They did finally elevate it to a high supervisor who offered several options. So i consider the issue resolved.
They sent us Benji (I hope I spelled that right), the plumber when our hot water heater stopped working. It took him a little over one hour hour from start to finish. He made sure to put floor and furniture cover before starting work and thoroughly cleaned up afterwards. We have a finished basement and so I was very glad not to have a mess to clean when he was done. Also glad that the hot water is hot again.
I woke up to a dishwasher that would not turn on. It has one of those boards with flat buttons and when I pressed start nothing happened or lit up. I pressed other buttons and nothing happened no lights. Dead machine. After checking the outlet and that the dishwasher was plugged in, I called The Home Service Club. It turned out that the machine was faulty. The Home Service Club sent me a brand new Dishwasher. I actually like it better than the one I had.