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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
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- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
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11,151 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11151 Customer Comments & Reviews
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Your website automatically populated the city....well, it was incorrect and there was no I could correct your mistake. I had to make a call to your horrible automated phone system to get your mistake corrected. I finally got connected to an assitant which sounded put out that I wanted to correct your mistake.
I recently had a water heater claim. You denied the claim because it was a leaking tank, not a mechanical problem. While I realize that is in the fine print of your contract, which no one reads, I have NEVER heard of a company that denies that as a claim. The tech I spoke with confirmed you are the only one he knows of that does not pay for a leaking tank. But I still got to pay the $45 fee for nothing!!!!!!!! I told your representative on the phone when I placed the claim I already knew it was a leaking water heater. He said nothing about that would not be covered. TERRIBLE SERVICE!!!!!!! I REGRET SWTICHING TO YOUR COMPANY!!!!!!!!!!!!!!!!!!!
When I use the service for home repairs on furnace or appliances I do not have a problem. I have tried to use it on plumbing and I have had terrible service every time. All plumbers that have come to repair dont have a clue. If Choice wants to send Roto Man or Anytime Drain refuse to allow.
My questions were all answered.Was very pleased with initial phone call. Discounts were very helpful.
I called Friday about a condensor problem I had,, the repairman came out monday 4-16-18 and replaced the condensor fan and choice promptly approved it my cost was 45.00 dollars. THANK YOU I highly recommed the company to any home owner
Everyone there has gone above and beyond. I have been with another insurance and had horrible customer service. You have me for life!
The person who signed me up was not helpful or professional at all. He was condescending and sighed every time I asked for an explanation on something. Only reason I called instead of did it online was to get my questions answered. After he tried to pitch me the 3 year warranty and I said no he just said “have a nice day” and hung up. I had no idea when it started, if I needed to sign anything or where I went from there.
The contractor assigned provided professional service at the scheduled time with all repairs completed.
I've had coverage from Choice Home Warranty for 5 months and 2 of my appliances have needed replacement. They don't actually cover replacement and installation of these appliances, as represented at purchase of policy. They actually send me the money it would cost them to replace it and then I have to find the appliance and pay for it and the installation, so, in total, about a 1/4 of the cost is covered. In addition to this, when asking about policy, I'm met with rude and unhelpful answers, apparently they don't have 'policies' it's all case by case with no guidelines I can count on.
So many problems with this company. 1. When a part of the refrigerator failed, it caused another part to fail also. They covered the first part, but denied the second, saying it was "secondary damage". Note: If the 2nd part had failed on its own, it would have been covered under the contract. 2. The dishwasher failed. They chose to "replace" it instead of repair it due to the cost (I'm fine with that). But they wouldn't actually replace it, only pay me $179, about HALF of what it would cost to buy a new, comparable model. You can't even buy the cheapest model at Home Depot for that! And they wouldn't pay anything toward removal or installation of the new unit. 3. The said they had... Read More
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.