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Choice Home Warranty Review
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11,508 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11508 Customer Comments & Reviews
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Purchased a plan today and contacted my sales rep who was not readily available to answer questions. The customer service person who answered the phone was somewhat rude when I asked for his name (Taylor) and there was a done of background noise. I left a message for my rep and sent an email. So far no response.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Thank you for your feedback.
We have emailed you a copy of your policy.
Regards,
CHW
Good customer service, professional repair personal, follow up with the repair, good quality
The contractor did a wonderful job ..I realized due to extreme hot weather the contractor are real busy and there waiting period
They did not cover a leaky faucet; fix or replacement denied. The Subs they used were inept, and mostly made up of journeymen or non-professionals. Stood up for over two weeks by one, even Choice could not contact them. Choice finally sent me a check & told me to find one on my own. Of course what they sent would not cover the price of parts & maintenance. Worse warranty company on the planet!
My garbage disposal sprung a leek on Sunday
It was not an emergency. They came Tuesday AM and replaced the unit. Very satisfied with service - 1st time used
Just had my AC unit repair for the low, contracted service cost on a 95 degree day. Grateful for the prompt, courteous and easy process of getting this fixed!
I have had Choice for a long time and in 2 states. Lately the service and the communication about the service has declined. I put in a claim for my AC not cooling on July 2nd. I live in South Georgia and that is a BIG problem. I got an e-mail saying that they were having a hard time finding a vendor (or something along those lines) but that they would keep trying. I kept trying to call but would be on hold for 15 - 20 minutes and I hung up. FIVE days later I called and sat on hold for over 30 minutes. They told me that they had set up an appointment with someone on July 20th! That was 13 days away!!I finally got them to give me the phone number for the vendor and I called him. He... Read More
You can't say you cover AC's and then have some small print about 'no rust on the coil'. ALL coils that are over probably 2 or 3 years are steal and they rust......therefore, they aren't covered. You should stipulate that upfront.
Also, during the R22 freon conversion, you should stipulate upfront how much that costs.
ALSO, YOU NEED TO COVER THE 'LEAK TEST'!!!!!
With my great choice warranty, I just paid $150 for a leak test, $45 for a visit fee, and $6,500 for a whole new system. All the while being hot for over two weeks.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Dear Brad,
Our Consumer Advocate would be more than happy to assist you.
Please email your policy and claim number to cblue@choicehomewarranty.com. Please put "Consumers Advocate Review" on the subject line.
Regards,
CHW
i PUT IN A CLAIM FOR MY DRYER YOU HAD 3 COMOANIES DISPATCHED AND NO ONE EVER CALLED OR CAME ON DAYS SCHEDULED I HAD TOTAKE OFF WORK 3 DAYS FOR NOTHING AND I DONT WORK I DONT GET PAID
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Dear Deborah,
Our Consumer Advocate would be more than happy to assist you.
Please email your policy and claim number to cblue@choicehomewarranty.com. Please put "Consumers Advocate Review" on the subject line.
Regards,
CHW
Excellent service. Service right on time. Problem with air conditioning was
challenge. But service man Anthony patiently resolved the problem. Thank's
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- Members Can Save Up to 50% at Nike, Costco, Home Depot & 1000’s more
- Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Free Roof Coverage, No Inspection Needed
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.