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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,152 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11152 Customer Comments & Reviews
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I’ve called in several times to discuss a home warranty policy. I spoke with Alberto and he sold me a “no cap policy”. He explained it to pay out for appliances, Furnace, A/C unit, etc. with no limit. After reading the policy he sent me it lists caps on paying out for claims. He also processed a payment without telling me he was processing it. In the past the companies draft on the date the policy starts. When I call customer service I am transferred and never get to anyone to help.
I am glad that I was in a position to enroll in the program at this time. A person never wants to be in a situation where things happen and you can't resolve the problem for lack of funds. I feel safe, knowing should an appliance break, I can call to have it fixed or should it need to be replaced, that I won't have to come out of pocket to replace it.
Contractors being sent to my home are not always the best fit. Last person was very uneducated and is now on his 3rd time to my house to fix a burner on my stove. Super frustrated.
Very professional and keeps up the commitment for the scheduled work. This was my very first claim and I am extremely satisfied with the service.
Thanks...Som.
The agent was kind, very helpful with information and checking any specials that I could qualify to use. I was very impressed with the promptness of the telephone call and customer service that I was given.
Keep up the good work.
had choice home warranty for 3 yrs, love it. chose them for our new home and purchased the same for our buyers on our sale. good company to have for home repairs.
Very disappointed with the contractor you use. They were rude, did come on time 2 hrs late and when he called to let me kow he would be late, I stated my disappointment in the time, and he said, " Well do you want me to come or not'? Not professional at all. Also, everytime I tried to call Affordable Appliance, yo would get a VM, not matter the day or time stating the VM was full. How does a business run these days without a recptionist?? Bottom line a 20 yr old dishwasher was not DX as being replaced but to put in a new part even though the contractor never even looked at the dischwasher, turned it on nothing. I am getting the money for the part $198.38 to place towards the installation... Read More
The options were really good and was very helpful in selecting
Well your not off to a great start, I purchased your home warranty today after I had received and email with it showing that for signing up now i would get a reduced service call fee of $45.00 so I jumped on board. Then after all said and done I went to my account contract online with your company and it shows it at $60.00 for the service calls. So I called the number listed and after being transferred three times I get told oh we can't help you today call back tomorrow. Well if this is a sign of how things are going to go dealing with Choice warranty, I may not want to continue with this. I will give you one more chance if not impressed well time to cancel.
The sales rep said the charge was for 3 years and the price was to be paid in 4 monthly payments. None of these are listed in the "coverage" in the 'contract" sent to me by email. Please make these issues clearly stated or this contract will be cancelled.
I asked for a statement by email which listed charges and what was covered by email before I agreed to his . He said he would not but that I would get a copy by email and a hard copy in US mail once I agreed to his proposal. I should not have agreed until I saw in writing what I was buying because not all I agreed to showed up in the email I received from Choice.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.