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š„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
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- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
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Choice Home Warranty Review
ConsumersAdvocate.org
11,372 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11372 Customer Comments & Reviews
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Great responseāGreat service ! I highly recommend Choice Home Warranty for any home owners.
Kin
My Experience has been horrible. I have a 2 month old baby, and I had to wait for over a week in the Florida 90+ degree weather for the A/C repair process. I was sent this email for review and I STILL have not had my A/C unit fixed!!!!
I called every day and that did not help. The customer service was very bad until I escalated to my sales person and informed them that I was going to cancel the policy.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Dear Yash Abreu
We regret to hear your frustration and we would like to assist in coming to a resolution for you.
We have reached out to our Consumer Advocate who will contact you directly.
Regards,
CHW
Service was not followed up on. I allied in, wait time too long. No follow up.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Dear Rita Villegas,
Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as āINCLUDEDā under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/.
Based on the information that we have obtained, you were not satisfied with our policy and the hold times. We understand your sense of urgency in wanting to come to a resolution. We are experience a heavy call volume as we are at the peak of our busiest season. Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST. For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at https://www.choicehomewarranty.com/account-center/?logout
We strive to provide the best customer experience, therefore as gesture of good faith, we have applied a onetime free service call fee onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.
Kind Regards,
Choice Home Warranty
I was very pleased with plumbing repair. They came earlier than appt time but repair was completed in 20 minutes. Incredible.
My experience yesterday was not satisfactory. The technician who fix my air conditioned told me that you have not approved the work due to the fact that I had not given "maintenance" to the ac and therefore, It was up to me to pay him his invoice. I was very upset and called Choice and was told that the invoice was in a process of reviewing. Later I received an email from you stating that you had authorized the payment. Please check on your insurance.
When I need a repair it takes too long for you to find a contractor. The last two times I had to find someone on my own. Need to improve!!!
4 star because the hot water problem is not completed, and it took 2 trips for the a/c to get fixed we went about a week using a fan in this MS heat
I had to call Choice 3 times to ask about my claim. Then, I called and they told me what they could give as a replacement dollar! I was absolutely upset when they said the offer was!!!! I said absolutely no way was it acceptable. Then she came back and said the best they could do was like $229.99!! I would like to know WHERE we can but a dishwasher for that amount!!!!! The best I can find was on sale for $329.00, which was just the dishwasher, not the connections that you also have to purchase. I would LOVE a response to this!! Iād like to know what you think and why your company takes advantage of their customers! Right now, Iām NOT happy and after the year is up, I wonāt get... Read More
I purchased my home August 2017, shortly after I needed to use the warranty on my home for my plumbing. The person I spoke with was professional on the phone and helpful. Unfortunately the claim I made was for my plumbing and it turned out that the warranty did not cover snaking through the roof which was the service that I needed. I had to pay the 45.00 service fee, I called CHW c/o of the situation and how now I was out of 45.00 and my plumbing was still not working. The person I spoke with told me that they would credit me 45.00 because my problem was not fixed. I then asked for a copy of what the warranty fixed to be mailed to me. Mailed since I was having a hard time having it... Read More
This is my first claim, and so far it has been most disappointing. After calling and setting up a time to repair my Jeenair stove, Davis Appliances arrived a day early. I was out of town, but my wife was home, after playing the fee of $45.00 in cash, Davis could not give a paid recite. After several days I called Choice to find out where we were. Waited 23 minutes for someone to answer the phone. Was told they had not heard from Davis Appliances, put me on hold to call Davis. Was not able to make contact, but assured me I would hear from Choice the next day. Did not happen, called Choice again, after another long wait, put me on hold to call Davis, was told they had put Davis on... Read More
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Dear Mr. Brown,
One of consumer advocates would be happy to review the claim with you. Please be so kind as to send forward your name, or policy # and best contact number to cblue@choicehomewarranty.com.
Thank you
Team CHW
Top Rated
Our Partner
š„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- š Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.