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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,159 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11159 Customer Comments & Reviews
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I was very pleased with plumbing repair. They came earlier than appt time but repair was completed in 20 minutes. Incredible.
My experience yesterday was not satisfactory. The technician who fix my air conditioned told me that you have not approved the work due to the fact that I had not given "maintenance" to the ac and therefore, It was up to me to pay him his invoice. I was very upset and called Choice and was told that the invoice was in a process of reviewing. Later I received an email from you stating that you had authorized the payment. Please check on your insurance.
When I need a repair it takes too long for you to find a contractor. The last two times I had to find someone on my own. Need to improve!!!
4 star because the hot water problem is not completed, and it took 2 trips for the a/c to get fixed we went about a week using a fan in this MS heat
I had to call Choice 3 times to ask about my claim. Then, I called and they told me what they could give as a replacement dollar! I was absolutely upset when they said the offer was!!!! I said absolutely no way was it acceptable. Then she came back and said the best they could do was like $229.99!! I would like to know WHERE we can but a dishwasher for that amount!!!!! The best I can find was on sale for $329.00, which was just the dishwasher, not the connections that you also have to purchase. I would LOVE a response to this!! I’d like to know what you think and why your company takes advantage of their customers! Right now, I’m NOT happy and after the year is up, I won’t get... Read More
I purchased my home August 2017, shortly after I needed to use the warranty on my home for my plumbing. The person I spoke with was professional on the phone and helpful. Unfortunately the claim I made was for my plumbing and it turned out that the warranty did not cover snaking through the roof which was the service that I needed. I had to pay the 45.00 service fee, I called CHW c/o of the situation and how now I was out of 45.00 and my plumbing was still not working. The person I spoke with told me that they would credit me 45.00 because my problem was not fixed. I then asked for a copy of what the warranty fixed to be mailed to me. Mailed since I was having a hard time having it... Read More
This is my first claim, and so far it has been most disappointing. After calling and setting up a time to repair my Jeenair stove, Davis Appliances arrived a day early. I was out of town, but my wife was home, after playing the fee of $45.00 in cash, Davis could not give a paid recite. After several days I called Choice to find out where we were. Waited 23 minutes for someone to answer the phone. Was told they had not heard from Davis Appliances, put me on hold to call Davis. Was not able to make contact, but assured me I would hear from Choice the next day. Did not happen, called Choice again, after another long wait, put me on hold to call Davis, was told they had put Davis on... Read More
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Dear Mr. Brown,
One of consumer advocates would be happy to review the claim with you. Please be so kind as to send forward your name, or policy # and best contact number to cblue@choicehomewarranty.com.
Thank you
Team CHW
It was a easy process, quick, and professional. I'm glad I choose this service!
The last person I talk to was very rude and I started not to buy the warranty. I still my cancel. to start with I rate this company a 3 due to the rudeness.
warren Alexander
Have called and tried to use Choice twice. Never helped us out with one cent! Last call 5/18, we had to pay a double service charge. One to Choice Warranty, and one to the tech they sent who we had fix the air conditioner. Total waste of $1700.00. We have sold the house and I am going to ask for a partial refund, we will see how that goes, we have 4 years remaining.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.