Promoted
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,159 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Choice Home Warranty
11159 Customer Comments & Reviews
Loading Reviews ...
I appreciate the way my last request was handled. My only complaint is getting these emails stopped. When you need to contact me I appreciate the email but that is all I need. If it was time to renew my policy I could understand but I have an extended policy.
Thank You
Sharon Smith
The contractor sent to my home was unacceptable. He gave me an inflated estimate for a water heater charging $1,000 in labor and extra materials that were not needed. I did the job myself and wasted $60 calling choice warranty.
I am pleased with the pricing plan I have with CHW, however you get what you pay for. I have found that I tend to get sub par contractors. I have to wait sometimes up to a week for an appointment, appointments are cancelled without notification. When I call with an issue, I'd like someone to come right away, not 5 to 7 days later. Maybe even a day or two at the most, but not a week. Generally the appliance that is broken or not working is important. You don't want to be without it for several days. CHW needs more contractors so our jobs can be completed in a timely manner.
Choice Home Warranty has been al super help when needed. Every time we called, they were Johnny on the spot. Service was great.
Recently I bought at CHW a total cover plan for my house for $37 a moth. My Air Conditioning unit wasn't cooling properly and I called CHW costumer service to summit a claim. This process was devising and frustrating because it took me at phone to talked about it more than one hour in hold. After submitting the claim and waiting for the technician came to my house, which took more than 2 days with a charged of $60 dollars under contract agreement. The tech inspected my AC unit and with no word and any explanation left . I could't understand if my unit was broken or it was repaired and I decided to called the technician. He told me that I have to wait for CHW to revived the claim . I... Read More
They are terrible least to say. They dispatch very un-knowledgeable contractors. When they cannot find any one to come and fix your problem, they ask you to bring your own contractor, but you need authorization from them. Good luck with that staying on the phone for at least 2 hrs. Then after all that they deny your claim and pay a flat fee regardless of the estimate. They are very bad and I am cancelling my contracts (2 houses) with them now. Do not purchase with them as you will be sorry when it comes to repair time.
My name is Franklin Lopez and my policy no. is 700171778. I took too many days to fix the AC!!! The technician chosen was Air-Flow and came by Thursday, June 14th and replaced metal piece where the coils are. Sunday, June 17th, the problem reappeared. Technician came by Thursday, "fixed" the problem but it reappeared again today Friday, June 22 My tenant has been furious about this because is summer time in Louisiana.
I purchased this warranty for my home, the first summer, my ac went out. Their technician said it was from normal wear and tear, they would NOT pay any of the cost and would not refund my money when I cancelled the plan. Wasn't worth taking them to court. Cost me $4500 for repairs
Did NOTHING as promised
Brad Collins was the sales rep I talked with and was very good at explaining everything. Good experience.
Overall I have been very satisfied with the contracted partners that choice works with and sends to my home to have repairs completed. They have been knowledgeable, helpful and very timely. There are a lot of things that even the upgraded policy won't cover on the appliances, so there is usually some additional cost associated with my repair, but Choice has usually covered at least half of the cost not including the small deductible. Over all I would say it has been worth the yearly cost to have the service based on the quality of the work that has been done and the amount of repairs that have been covered. Anyone with a home 10 years or older should consider having a home warranty like... Read More
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.