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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
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- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
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11,366 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11366 Customer Comments & Reviews
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After calling in and setting a claim, I was contacted by a plumber who provided an appointment to come out on a Wednesday morning. I contacted him to tell him I had a senior in the home and needed service sooner if possible. He agreed to come on Tuesday evening by 4. No phone call or anything. On Wednesday he again was a no call no show. Keep in mind I had no tub due to water backing up and over flowing toilets. After many attempts to reach out to him I called Choice for help and was told that a service provider was not responding and to find my own and be reinvested. Finally on Friday I was able to get a plumber to the house, but they had to wait for authorization to start work.(2... Read More
Making the claim for my faulty sump Pump was easily and quickly done. The schedule of the technician was done almost immediately, as well as the arrival of the repairman. The repairman quickly identified the problem and resolved it in a timely manner. I am totally satisfied with CHOICE Warranty program.
The repair company assigned to my claim, H&K, arrived as scheduled.. They found two separate issues and resolved them both - one potentially could have caused a fire if not resolved properly.
The repairmen were polite, efficient, and left things in order. GREAT JOB!
It was a great and quick experience! I will definitely recommend this company...
Do not recommend choice to anyone... does not cover anything... I’m still waiting for a check that was given to me at a good gesture because they did not paid for my air conditioner.a couple of months ago.. .. did not get my dishwasher fixed either I had to replaced at my own expense as well my garage door.. they did not cover the spring from the garage door.. very disappointed with the service that the provide
In regards to my last service call, I never recieved a call nor services to rectify my AC problem. Due to the extreme heat in Louisiana, I sought out a repairman personally and had the AC problem.
Since being with CHOICE HOME WARRANTY, this type of lack response, issue with contractors providing timely service, payment for contrator service, etc. is a norm.
The overall rating for the services received since I became a policy holder is POOR.
It was a hot day in AZ. I didn't think they would be able to find someone, but they did. They sent a great vendor! ALLstate Air & Heating did a great job! Thanks
Technician was due between 11AM and 3PM. Did not show up until 6PM. I called plumbing company at 3:30PM, since there was no word from them. They thought it was between 11AM and 4PM...poor coordination between Choice and plumbing company.
Technicians diagnosed problem and replaced disposal. Nice, polite team, and they cleaned up.
So, good and bad about the whole experience.
My AC went out in the middle of the hot summer. Choice sent a technician out that said I had a leak and it wasn’t covered because the unit wasn’t maintenanced properly. Mind you I JUST had an AC tune up less than a year prior. So I had to pay out of pocket for a leak test and for Freon to be added back. THEN less than a month later, it stopped working again. Choice sent the same repair man out and now my compressor has to be replaced. And guess what???!!! It’s not covered either!!!! So another $600 spent to fix that. Choice is a rip off and will find any reason to not cover your appliances. This is not the first time they refused to cover something that went out. My advice is to just save... Read More
I haven't dealt much with them yet. They are really fast about getting a technician scheduled on the way but when one didn't come the exact day they had planned they closed out my claim which made it a pain because I had to reopen a new claim. I was able to have a technician come out but the claim was closed so I had to redo everything and missed the chance for technician to come out. Too big of a hassle to deal with on that.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.