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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,368 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11368 Customer Comments & Reviews
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Did a great job lining up a contractor,setting up an appointment and getting back with me in a timely manor, contractor contacted me when he was on his way, was very pleasent
Poor customer service, They are train to beat you out of your hard earned money. They sent two technicians out, both reported two different things. I went out hired LG to fix my refrigerator and they want cover the labor. Only wanted to cover partial labor. I will let all my friends in the community to stay away. You buy Insurance to cover your home and this company steals that away by providing partials needs. I am a dissatisfied customer. Will look into a better home Insurance company. This app will not let you select 1 star but not sure it's a star.
After calling in and setting a claim, I was contacted by a plumber who provided an appointment to come out on a Wednesday morning. I contacted him to tell him I had a senior in the home and needed service sooner if possible. He agreed to come on Tuesday evening by 4. No phone call or anything. On Wednesday he again was a no call no show. Keep in mind I had no tub due to water backing up and over flowing toilets. After many attempts to reach out to him I called Choice for help and was told that a service provider was not responding and to find my own and be reinvested. Finally on Friday I was able to get a plumber to the house, but they had to wait for authorization to start work.(2... Read More
Making the claim for my faulty sump Pump was easily and quickly done. The schedule of the technician was done almost immediately, as well as the arrival of the repairman. The repairman quickly identified the problem and resolved it in a timely manner. I am totally satisfied with CHOICE Warranty program.
The repair company assigned to my claim, H&K, arrived as scheduled.. They found two separate issues and resolved them both - one potentially could have caused a fire if not resolved properly.
The repairmen were polite, efficient, and left things in order. GREAT JOB!
It was a great and quick experience! I will definitely recommend this company...
Do not recommend choice to anyone... does not cover anything... I’m still waiting for a check that was given to me at a good gesture because they did not paid for my air conditioner.a couple of months ago.. .. did not get my dishwasher fixed either I had to replaced at my own expense as well my garage door.. they did not cover the spring from the garage door.. very disappointed with the service that the provide
In regards to my last service call, I never recieved a call nor services to rectify my AC problem. Due to the extreme heat in Louisiana, I sought out a repairman personally and had the AC problem.
Since being with CHOICE HOME WARRANTY, this type of lack response, issue with contractors providing timely service, payment for contrator service, etc. is a norm.
The overall rating for the services received since I became a policy holder is POOR.
It was a hot day in AZ. I didn't think they would be able to find someone, but they did. They sent a great vendor! ALLstate Air & Heating did a great job! Thanks
Technician was due between 11AM and 3PM. Did not show up until 6PM. I called plumbing company at 3:30PM, since there was no word from them. They thought it was between 11AM and 4PM...poor coordination between Choice and plumbing company.
Technicians diagnosed problem and replaced disposal. Nice, polite team, and they cleaned up.
So, good and bad about the whole experience.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.