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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
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11,165 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11165 Customer Comments & Reviews
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I appreciate you guys helping me find a new vendor cause the first one was horrible and he shouldn't even be apart of you guys he has horrible customer service!! But with the new vendor is awesome very nice and professional as well. The only down fall to this experience is that I had to wait on the phone for 4 hrs on last Friday. Which took away from my job. But I still thank y'all for helping with my a.c. unit! It should be fixed tomorrow!
My HVAC unit was shot and barely functioning in 95 degree weather. You were advised by the service technician that the unit was old, leaking, and inefficient and was unable to generate enough power to bring the temperature in the house below 83 degrees. With this information, you declined the repair/replacement because the unit was still 'running'. I was forced to seek outside help to address the problem therefore my 'poor' rating is generous at best.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Dear William Bugg,
We regret to hear your frustration.
Choice Home Warranty covers mechanical failures that occur from normal wear and tear. At this time, no failure has occurred to your unit.
Regards,
CHW
I would not recommend it. They had to replace my refrigerator (Side by Side, with icemaker and water ). The MAX they are willing to pay is $600. - According to the case manager these are the "Internal Prices".
So, this is a rip off. Most refrigerators are well over 1500. They wont replace the refrigerator, they wont fix it.
Why would you get a warranty if when you needed they wont cover you?
We have Choice Warranty for one of our rental apartment. Air conditioner has failed to cool in this hot summer on a Friday night. Claim was reported on Saturday and tech attended on the same day.
The service is good.
Raman
The response was timely. Shane did a good job fixing the problem.
We recently had a problem with kitchen stove..something is causing a wire in the back to burn and flip the breaker. choice will not pursue the actual cause nor replace the stove..we don't feel the stove is safe. But choice will not replace the stove. They will only. Pay to put a new wire on. Although thus the second time it has happened
My first call and they came out and repaired the Dryer the next day by 10 am. Seems to be good to me.
Choice gives prompt excellent service follow ups and beats American home shield and every other warranty company. I have referred friends.
I have been a customer for a couple of years now. The customer service reps are always prompt & professional, and the vendors are always on time for the scheduled appointments. I don't know what I would do without my home warranty!
It’s funny how it doesn’t
Allow you to put less than average but that’s beside the point. I signed literally a few hours ago and realized that I had a better rate with another company. I tried to cancel almost immidietly. I signed up in less than five min and was on hold for over an hour to try and cancel, and then somehow disconnecting. The nice person who nicely signed me up transferred me before I could even complete my sentence once he heard cancel. Office is now closed and I’m sure I’ll be wating another hour tomorrow.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.