Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10099 Customer Comments & Reviews
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Our technician was on time and very helpful! We were afraid that this would be a huge repair and it ended up being something very simple that he could address while he was here. Highly recommend.
The Technition was wonderful. But , what do I do with a potty that doesn't work right because of chemical issues that are not covered. What is the answer for me.?
Phil was very professional and easy to understand. He didn’t pressure us into making a decision and we are happy we did sign up for it.
Technician Great. Have another pending claim that you guys are not handling well and wasting a considerable amount of my time. Can’t understand why you couldn’t assign him to both claims as he was out there for the other. You agreed to replace the unit for half the original value with e-cards yet I am yet to receive any. I have been on hold for a supervisor to schedule the appointment for 25 minutes and after I have already been on hold with someone else for 35 minutes. I can’t help but laugh when you say you are diligently working to solve my issue yet no appointments get scheduled and I have a dryer that doesn’t work. In fact I’m going to use my other phone to call in to... Read More
Great technician. On time, polite. Did not try to sell me anything. Gave some great tips too.
One call and was scheduled with service professional within 3 hours. Given a time frame for my service which was quick and on time.
All done in 2 days with only service fee being paid.
Easy to submit a claim. The Plummer was very skilled in his profession. They did go up on the co pay unexpectedly.
Even though I read several negative reviews about CHW, my experience about their claim resolution has not been unsatisfactory. However, there is always room for improvement and their customer service management should review why so many customers have been unhappy. It is not good for the business.
Says plan covers water heater.
Water heater has a problem.
Pay technician call out fee.
Claim denied.
I will never recommend this company.
Detect mission from jar appliances was great. But choice warranty was not it took 2 weeks to get someone here then then they denied my claim due to pre-existing but it wasn't and now I have to wait another week and a 1/2 to speak to somebody about Appealing The denial
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.