Promoted
Our Partner
đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- đ Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,256 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Choice Home Warranty
11256 Customer Comments & Reviews
Loading Reviews ...
The repair company The Appliance Store was excellent. They came out the day I placed the repair request to repair my dishwasher.
My A/C went out on a Saturday afternoon. I sent in a claim and they were right on it. I was notified that someone would be at my house on Monday between 11am and 3pm. The technician was there within that time frame and did a fantastic job. I have dealt with other warranty companies, but this has been the most painless service. I like the way you can file your claim via computer and don't have to call and wait for someone to contact you. I will definitely recommend this warranty company to my family and friends. Thank you Choice Warranty for exceptional service.
The Central AC had cooling issues on Friday. We had company from Denver but I had portable room AC installed in all the bed rooms just in case. The unit is 12 years old. Advanced Air Solution was dispatched on Saturday and the problem was resolved.
One should expect AC breakdown of some sort in hot weather as in Houston. It is worthwhile having an appliance warranty.
Great service from vendor and Home Choice customers relations center. Everything went smoothly and was fixed in a timely matter.
Everything went smoothly, from the call in for service to the tech showing up and fixing the problem.
Had my AC unit looked at due to unit not working properly. Took 4 days for technician to arrive to assess unit. The company and technician were great. They stated my unit was low but did't know why. CHW denied claim stating due from corrosion and rust. My question how do they now this? This is what they wrote me. Some generic email that they probably sent out to everyone with an AC unit problem: During the coverage period, our sole responsibility will be to arrange for a qualified service contractor to repair or replace, at our expense, the systems and components mentioned as "Included" in accordance with the terms and conditions of your contract so long as such systems and... Read More
M
Mercedes D
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase. It may also be found on
www.choicehomewarranty.com/user-agreement/.com
Please enclose your full name, specific claim and policy number (s) and message, as we would like to address all your concerns.
Best Regards,
CHW
1. I had to wait 11 days for a qualified technician showed up the 1st never ever worked on system 2nd guy wrong diag day 12 3rd young man diagnosed less then 15 min had it repaired within 2 hours
2. called in a exhaust fan 3 days later guy showed up to a look at it took pics and insisted I had to use there fan when okay-ed by choice , never heard back filed complaint still waiting
3. waited 4 days for something resembling a plummer to show up, when he did not good
arguing with other customer on the phone then proceeded to give me attitude .
three separate calls all resulting in the same VERY BAD SERVICE !!!!!!!!
M
Mercedes D
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase. It may also be found on
www.choicehomewarranty.com/user-agreement/.com
Please enclose your full name, specific claim and policy number (s) and message, as we would like to address all your concerns.
Best Regards,
CHW
One call with 2 problems. Garbage disposal and slow drain. Two requests were made but Choice found one company that could take care of both. Results only one service payment from me. They are helpful and courteous
Choice is a great company to do business with. They are reliable, and has helped me tremendously.
All of the service calls have been completed promptly at a great price!
Top Rated
Our Partner
đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- đ Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.