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đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
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- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,256 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11256 Customer Comments & Reviews
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It took a few days for Choice to find a repairman in my city, then when the appt was set up they expect me to be available 8am to 5pm! The part needs ordered and then I had to schedule a day I could be home all day. I tried to pin down a time but talking to an automated system made that impossible. So now Iâm 2 weeks without a dishwasher and it will be 3 weeks when the part comes in. And now I have to reschedule that appt because I canât be home all day!! Canythey give me a 4 hour window for the repair? The repairman was very nice. But he had to call to get advice on the problem.
M
Mercedes D
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We are committed to providing a positive customer experience and we take all feedback very seriously.In efforts to assist please email us at respond@choicehomewarranty.com Subject area : Consumer Advocate Reviewerâ with your full name and specific policy number for further assistance.
A/C unit was fixed quickly even though they had to order a part. One day turn around. Tech was professional and courteous.
Would have 5 stars if we would be consulted by hired company to schedule appointment instead of having one assigned to you. But so far great experience.
Mr. Cortney Jackson was very knowledgeable and helped me pick the best economical plan with included discounted trip charges based on Referal! All in all a very pleasant experience! Kudos &Thanks again
It says that the hot water is covered. When mine blew, they told me only the mechanical parts and not the hot water tank. What kind of home warranty company is that. Thatâs how they treat
Veterans.
Mercedes D
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase. It may also be found on
www.choicehomewarranty.com/user-agreement/.com
Please enclose your full name, specific claim and policy number (s) and message, as we would like to address all your concerns.
Best Regards,
CHW
Excellent Customer service, I appreciate the help and information provided to get us set up for insurance Home Warranty with Choice Home Warranty.
From the moment we ask for claim for ac it was done with in short time. Very professional tech came and repaired our Air Conditioner in record time, within 24 hrs. We would recommend this company to everyone. Very courteous, professional service from both companies. choice Home warranty representative was very helpful and compassionate
Your claims procedure for my particular claim was confusing and frustrating due to the fact that there was more than one adjuster(?) and apparently more than one department handling this process.
Our AC went out on a very hot week in July and a Sunday! but Choice claims department is open 24/7 so I called on Sunday to file a claim for AC repair not expecting to get a service appointment anytime soon. The claims rep was very nice and helpful and filed my claim immediately. To my delight I got an email first thing Monday morning informing me that a service tech would be at my home that evening! Repair was done and we were nice and cool within an hour!!!
Sergio the technician was Excellent, what a fine representative for the Company. Impressed.
Top Rated
Our Partner
đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- đ Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.