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đ„ $150 OFF + 2 Months Free → Plans Under $1/Day!
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Choice Home Warranty Review
ConsumersAdvocate.org
11,754 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11754 Customer Comments & Reviews
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I have not had a very good experience with CHW. I've been without a washing machine for 11 days. CHW has scheduled an appointment to get repairs 2 times. Cancelled prior appointments so I would be here from 8 -5 to get my machine repaired. Service guy did not show. Called CHW and was told to call the service company. Called them they sent me back to CHW. Went through this on 2 occasions and after the same dance and song hung up on the service company. The parts for the washer has been sitting on my washer for 5 days and still not repaired. So I guess you could say I'm definitely not satisfied! I felt like it was a mistake to take out a home warranty from the get-go. Live and learn!
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise âConsumer Advocate Reviewerâ
We thought we were doing great with Choice HW. We had a claim and when we took out the policy, we were told we could get whatever repair technician we would like. Nothing was mentioned that there was a "limit" as to how much Choice would pay. We opted on this particular claim to get our own technician, as we had him before we became customers with Choice, and he did a great job. We live way out in the middle of nowhere in the mountains of Idaho, so we knew we could get our guy to come up here. However, when he came, he gave the price of the needed part, and Choice will only give the amount they would have given to a repair person had they chosen him or her. Therefore, we have to pay $300 ...Read More
When my washer failed I called Choice Home Warranty. They had a tech to my house the same day. When it was determined that my washer couldnât be repaired, an offer was made to me for replacement. Everyone I dealt with at Choice Home Warranty through this was most helpful & everything was resolved within a couple of days. They do strive to make their customers happy.
I donât believe the repairman found the problem, he said it was a loose wire but Iâm not too
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
When i called with questions, it was very pushy. kept asking for my credit card number befor ei could evne ask next questions. I wanted to upgrade and add additional options and all they wanted was my credit card number first. Also rice given to me over the hpnoe does not reflect price i have. I was told a $75 svc fee becuase i was buying a full year subscription and got a $85 fee. very disapointed, feel like i got bum rushed, forced ot give my payment and then lied to about pricing. Will probobly cancel....
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.
Responsive, easy to begin a repair ticket. Great website. Excellent service by technician.
My water heater went out, needed to be replaced. Choice worked with me to take care of this problem. I now have a new water heater, thank you Choice Home Warranty! I've been with Choice for several years and i recommend them as a reliable trustworthy Choice who stands by their word!
Charmaine
Once again I used the service and once again I was denied. This is the eighth or ninth time Ive used their service and have been denied every time. They always seem to find some technical reason to deny me. This time it was my water heater and on my contract it clearly states water heater. I called them up the plumber showed up 24 hours later found the problem said that the tank has a defect on the welding around the element hole. Water was leaking through there. It took a whole day for them to receive the plumbers report and I didn't get the the results till then the third day and of course the results were a denial, stating that they do not repair tanks. Well of course they don...Read More
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise âConsumer Advocate Reviewerâ
I was turned down on a claim of no electrical problem when an electrical breaker box was replaced because it was bad. This was certainly an electrical problem as far as I am concerned. Also an advisor was supposed to be assigned to me within 24 hours and it has now been two days with no e-mail as promised. This apparently a scam company as the exclusions far out number the exceptions.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/
Upon review of your specific claim, the failure that occurred to your unit, is not âIncludedâ in accordance with the terms and conditions of our policy. Although this type of failure wasnât covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a cl1aim for you or visit www.choicehomewarranty.com where you can place a claim online.
CHW
So far, itâs been great! The response time to find a vendor and set an appointment has been great! The 1st time was for a repair on my washer. However, the company sent out had all bad reviews which I wished I had known beforehand. Guy comes out, he looks at my washer, not taking anything apart, writes down the error codes that It was showing and that I had already given him and tells me that he needs to research the codes back at the office and then ask for my $60.00. I told him what the error codes were per the washer manual that I showed him. He said he still needed to research. Never heard from him again. I called the warranty company and said that I was going to find someone else and...Read More
Top Rated
Our Partner
đ„ $150 OFF + 2 Months Free → Plans Under $1/Day!
- Plans Starting as Low as $24.99/Month
- Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Free Roof Coverage, No Inspection Needed
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.