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Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11268 Customer Comments & Reviews
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My technician was fantastic. He replaced a needed part in my heating unit, even tho Choice denied the claim and he didn't even get paid for that. Choice chose to leave a 65 year old woman without heat because THEY "determined" the damage was corrosion due to water getting in the system....a system that sits OUTSIDE, as does every home in my area, so if it rains, water is gonna hit the system. Choice looks for ways to deny claims and I will be cancelling my policy with them. I paid for 3 years and cannot get anything paid on a VALID claim. Never again.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/
Upon review of your specific claim, the failure that occurred to your unit, is not âIncludedâ in accordance with the terms and conditions of our policy. Although this type of failure wasnât covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a claim for you or visit www.choicehomewarranty.com where you can place a claim online.
CHW
Very good coverage with an exceptional price. Extremely aggressive on trying to sell additional years beyond the initial contract.
I called in my clogged drain late New Years Eve and less than 2 hours my job was assigned a technician and in less than 48 hours the technician âMattâ called and showed up and did an excellent job. Very professional gentleman. If I were starting my own company he would be the first person that I would want to hire. 5 stars is not a high enough rating.
While it took a few days for Choice to find us a contractor Service was good. The contractor was great and took care of the problem in short order. However if the problem had been an emergency, the wait for a contractor would have been unacceptable, over-all we were quite pleased with the service.
The response time with getting an appointment and Technician coming out were great, given my washer crashed during the Christmas holiday and I was going out of town. However, I was disappointed that CHW made the decision to replace unit instead of repairing. Unit was only 4 years old and of course depreciated replacement cost was far less than actual replacement cost today.
do not purchase a 3 yr policy because if you have an AC go out they will not repair it and you will only get a fraction of your money back. It will be like you never had them at all. They take out any repairs which you can get done on your own for probably less and done faster and once they prorate the money is gone. Still had almost 2 years left on policy and the one i had to deal with even lied when i brought in the BBB.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/
I pitched a plan and paid for it all up front. Unexpectedly Iâve had two things go wrong in my home that requires assistance which both are covered under the guidelines your company established. Both were denied for the most nit pickiest of reasons. Garbage disposal they said there was rust where the water and food go. Who would have thought, rust where water, air, and bacteria are at? Pretty absurd if you ask me. The other is my outside air unit the motor or compressor went out. I have no idea. But the technician that came out said itâs considered normal wear and tear. But he did warn me that your company will not pick everything to get out of having to pay for something. This one... Read More
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.
First scheduled service call was great! Created service order online, which was very simple. Service call was scheduled within an hour for the following day. Text communications were perfect. Service company was polite, professional and met expectations. Problem solved.
The policy was supposed to cover my hot water heater when the technician showed up and told choice it was leaking from the water tank they denied my claim saying the water tank was not covered so after being out of my copay I still had to come out of pocket for 1100 for a new water heater that I thought was covered. I found out that I am not the 1st one to run into problem only to find that they are just like Great Benefits in the movie the Rainmaker they just do not pay claims with all the small fine print so my advice to you is to cancel and find a one that is upfront and honest about what you are really covered for without the hidden fine print. I am telling everyone I referred to them... Read More
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/
One of our circuit breakers went out on Christmas Day. I put a claim in thru the website.
The claim was accepted but they couldnât find anyone to accept the claim. This wasnât an emergency. Choice did offer us to go outside to get it fix and they would reimburse us. I decided to decline this option, since I wasnât in a rush.
The next day an electrician was out to my home by noon. I paid my deductible and it was fix fast The electrician was very professional and knowledgeable!
Top Rated
Our Partner
đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- đ Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.