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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,270 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11270 Customer Comments & Reviews
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I had an issue with my garage door opener. A service technician was sent to the house and he showed up on time. Able to fix the opener within 20 minutes and was on his way. Constantine was excellent as was Choice Home Warranty.
All repairs and replacement claims have been taken care of in a timely and satisfactory manner. I recommend this company to everyone.
Matt Reyes was very helpful. He worked with us to find the best plan with the payment options we wanted. He was very patient, well informed, and followed up exactly as he said he would. If CHM lives up to his example, I expect a long and satisfying relationship. Matt is a fine representative for your company. Give him a raise!
I'm canceling my account. I was just declined on a claim to fix a broken stove that broke due to normal wear and tear. Don't waste you money. Like most insurances, they will take every effort to not have to pay on a claim
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/
Waiting on a policy, contract, etc. by email. Will rate you at that time. Suppose to have gotten that hours ago but still waiting.
This is my first experience with a home warranty. I have had them when required buying and selling a house but not for maintenance in an existing home. I have to say I was a little unsure but this is the way to go. No one likes putting money out for expensive repairs. I have now used the warranty to cover my oven and my dryer. Both times the representative I spoke with from Choice Warranty was helpful and pleasant. The repairs were both scheduled within 24 hours. The repairmen that came out were professional and knowledgeable. Both times I paid my $45.00 portion for the repair and the work was complete and accurate. Choice Warranty is a good reliable company and stands behind their... Read More
The first company sent never showed up. He said that you cancelled by email. He said that he would send it to me but never did. The 2nd company was much better. The job is not finished due to the fact that he had to order a part.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
last service call to our home 1-6-2020 was done to our satisfaction and the stove was repaired on the spot and we did not have to wait anytime at all. Very pleased with Speedy Appliance Repair Company will want to request them in the future.
Very nice technician very helpful and on time that what it counts
The keyword here is "choice" and if a part is required then it is their "choice" on whether they want to pay to replace the part.
I have a water leak and because one of the connections goes to the ice maker they won't cover the part. PS: consumers have "choices" to.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Anthony,
We humbly regret to hear that you were not satisfied with your experience. Please contact us at respond@choicehomewarranty.com. Kindly provide your policy and claim number for us to further review.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.