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đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
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- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
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11,268 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11268 Customer Comments & Reviews
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I put my claim in on a Saturday night for a very stopped up drain. No takers from your list by Sunday afternoon. I kept working on finding a way to unclog and finally was able to do so myself. I guess I saved the $75 fee.
I call with a problem and an appointment has been made each time that same day with repairs happening within the week. Everyone has been helpful each time I called!
The teck was here. it was determined that major repair would be required, but a decision wass made to rep0lace it I received an e-mail telling me They were sending me a check. I asked the teck if he would be involved in replacing the microwave? He said no..I am 83 and unable to replace the old one with a new one. I trust you will take care of this for me? Thank you
choice home warranty covers very little, overdoes the sales solicitations for renewal and is mostly geared to performance that is in the $45 range.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.
You sent out a technician in a timely manner. I received an email from Choice stating the parts were unavailable and that you were sending me a check for $175.00 to replace the toilet. First of all I though you replaced or fixed broken items. What is the $175.00 supposed to do, you canât buy a toilet for $175.00. The next question is who is going to install it and whoâs paying the plumber to install? I appealed your decision on Friday and was told that someone would contact me within 24 hours, that hasnât helped.
This is the first service call that we have used with choice, and I am extremely unhappy with the services so far.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide an explanation. In the subject line, please advise âConsumer Advocate Reviewerâ
So sorry for giving your company my $$$$ for denial of a simple service. Will let MANY potential customers know through my Union population.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/
On January 3, 2020 the motor on our garage door opener went out. I called CHW and made a claim...about 2 pm . Within 30 minutes, I received a phone call letting me know the name of the contractor and phone number to contact regarding my claim. I called the business and someone came out the same afternoon and installed a new motor. We couldn't be more satisfied with the service that we received CHW and the contractor they have in place to service our area. Thank you CHW!
Choice home warranty has its pros and cons. Pros: if a larger system breaks, the service fee can be worth it. If itâs something small, it is not worth it at all. The hard thing is that sometimes it is hard to tell the difference without the opinion of the professional. The contractors sent out have been hit or miss. Zach smith mechanical is 5 stars. He is fantastic, helpful, and timely. A.garcia on the other hand is not timely, and came back to my home from the hardware store drunk and didnât finish the job. I think the service could be improved by vetting the businesses they send to peopleâs homes better. Maybe offer certain customers a discounted price for a detailed and honest... Read More
The website and booking system at Choice Home Warranty is well designed and very complete. The followup is impressive. The company that was dispatched was prompt and skilled. Found and fixed my problem in less than an hour. The entire transaction went very well. Thank you!
The technicians with Harris Plumbing and Drain Care LLC, In the Atlanta, Georgia area, were very professional, friendly, knowledgeable, wore foot covering, and corrected the problem. I would highly recommend them.
Top Rated
Our Partner
đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- đ Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.