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đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
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Choice Home Warranty Review
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11,277 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11277 Customer Comments & Reviews
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I have had home warranty coverage with Choice over a year. I placed a service call in January 2020, was given an appointment with local electrical contractor. Contractor NEVER showed for appointment. When I called contractor inquiring why they did not show up I was informed they have had several instances of Choice not paying them for the service they performed - thus refused to accept any further referrals by Choice. A call was placed to Choice informing them of the situation and a 2nd contractor was assigned to perform the electrical work needed at my residence. Again this contractor failed to show up for the appointment for the same reason- lack of payment. I have discontinued my... Read More
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise âConsumer Advocate Reviewerâ
Quick response however wait to hear from dispated company to get final appointment. Even then time varies. But got my problem fixed for the 45 dollar service fee!!
Very disappointed that my claim for broken toilet tank was not approved.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/
Upon review of your specific claim, the failure that occurred to your unit, is not âIncludedâ in accordance with the terms and conditions of our policy. Although this type of failure wasnât covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a cl1aim for you or visit www.choicehomewarranty.com where you can place a claim online.
CHW
This was my first service call and I'm impressed. I logged the service call online and the confirmation number provided immediately, next within a couple of hours I received an email stating the company, technician, and schedule information for the service. The technician visited my house as per the schedule and provided the service. It was a leak from the garbage disposal which the technician determined that it cannot be repaired so immediately he replaced that unit. It was a quick and clean install. Thanks for the great service!
I switched to choice because when I called they said you covered septic clean out. Now I understand you won't cover the clean out unless raw sewage is coming in to my home making my home unlivable. I specifically asked the question when I change home warranty company's about this. No septic company in las vegas will honor your policy, for obvious reasons now I find out. YOU DON PAY!!! I am a 31 year real estate agent with remax, I will never never refer your company again to any of my clients, and I will let realtor associates know the experience I have had with your trade deceptive company. Extremely disappointing experience. I am canceling my policy today.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise âConsumer Advocate Reviewerâ
Iâm very satisfied! They were able to get her quickly and and got my toilet working properly :)
I had excellent customer service from start to finish. Fast and easy
This the first time I used the choice home warranty, and I will recommend it for every body. They have the best and quick service. Yesterday I has a water leak in my bathroom. I called them and the response was quick. The plumber was very nice and fix the problem for good. Thank you CHOICE.
This Was The Second Time I've Had To Submit A Claim Since I've Obtained Choice Home Warranty. The Process, Once Again, Was Handled So Quickly & Efficiently. And I've Been Very, Very Pleased With The Contractors/Business They've Used To Handle My Problems. ~~~ Patricia J. Butler-Brown, Las Vegas NV
I WAS E MAILED AN APPOINTMENT TIME ON 2/13. BET WEEN 11 AM AND 3 PM. THEN THAT WAS CHANGED, ALSO VIA E MAIL TO 2/12 BETWEEN 7 AM AND 11 AM. BY 12:15 WHEN I'D SEEN NO ONE OR GOTTEN A PHONE CALL WITH EXPLANATION, I CALLED YOUR 800 #. THE PERSON I SPOKE WITH DIDN'T KNOW ABOUT THE E MAIL TIME CHANGE. SHE CHECKED, THEN SAID SHE'D HAVE AFFORDABLE APPLIANCE CALL ME. NO CALL. ABOUT 1:30 MY DOOR BELL RANG AND A YOUNG MAN WEARING AN AFFORDABLE UNIFORM ARRIVED. I DIRECTED HIM TO THE KITCHEN AND WAS IN THE PROCESS OF SECURING MY DOG, WHO SOMETIMES DOES NOT ACCEPT STRANGE MEN WELL.......SHE LIKES TO PROTECT ME, (SHE IS A SMALL MINIATURE POODLE, WEIGHING ABOUT 17#'S) AND AS I'M 87 YEARS... Read More
Top Rated
Our Partner
đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- đ Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.