Promoted
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,279 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11279 Customer Comments & Reviews
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Service was fast. The problem was fixed but I just felt like he finished to quick and didn't make sure there wasnt an underlying problem. But the problem was fix so I am happy.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
It has taken since Dec. 31 and my dishwasher is still not fixed. After the repair it now leaked all over my kitchen floor. Now am not only worried about the dishwasher, but my hardwood floor under it. Someone has been assigned as of yesterday, but I have not been contacted.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Consumer Advocate Reviewer”
A qualified person came on the first visit and diagnosed that a new thermostat was need. Choice Home Warranty ignored his diagnosis and sent out another person THREE days later. The second person had same diagnosis! In the meantime I had to deal with a cold house.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
I called CHW because my AC had failed. They sent a repair request to a company near to me and gave me their name and number The repair company called me the next day and had a guy come out to check my system that afternoon, he quickly found the problem and rectified it within 30 minutes. CHW got on it straight away and picked a very good company to fix my AC.
Way too many solicitations for renewal. I did renew, but with reservations. When I got the confirming email, it stated my service call charge would be $60, not $45. Very frustrating to straighten that out. I may yet cancel within 30 days. I am not trusting you that well any more.
They were able to find the problem even though the warranty couldn’t fix it.
very professional, good job and and quick , Robert plumber deserve a reward
Very professional in helping there clients. And making sure that everything was in place with the contractor
When my furnace went out I called Choice and they were concerned for me and had some out the next day to fix the problem, now I am warm again
My microwave stopped working. I put in a claim online. I was connected with a technician that day. An appointment was scheduled for the following day, however he got some time that same day and came out and repaired my microwave. The gentleman from the repair company was very polite, respectful and efficient. Overall it was a very pleasant experience.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.