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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,281 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11281 Customer Comments & Reviews
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The technicians have been very good. And they have worked around my schedule. I have been very happy with the service.
we are totally dissatisfied with choice warrantee, we can not wait for the contract to be over with. every time we call about a problem we get told that you do not cover that, and it is like well what do you cover. the money that we gave you for the contract was money that was thrown down the drain, but we did not do that because if it clogged you would not repair the drain. right now we have a microwave that does not work due to a problem with the door , you do not cover that. so if we have a problem who do we go to, at least send out a repair man to look at it if you do not cover he will give us a price as to what it would cost us to fix it
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Consumer Advocate Reviewer”
I have only good things to say about choice. I have called them a couple of times. Each time has been a pleasant experience. The service providers have contacted me within a couple hours to arrange service. Service has Great, quick and easy.
I got wonderful service in the same day 1st time to use warranty am very satisfactory. Thank you.
Not impressed at all. I wrote a detailed explanation of what was wrong with my refrigerator, they sent a technician and made me pay the service fee and then came back with that isn't covered under warranty. If it wasn't covered why even send a tech out? Read what I wrote and just say not covered. I'm looking for new warranty company as I write this. Only gave one star because pricing is decent. Now I know why!
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Thank you for your feedback. In a recent review of the claim I show that when the claim was placed when asked issue you chose controls not working. Had you chosen the exact issue you were having the system would have stop you automatically from placing the claim .
Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a claim for you.
Tech was very knowledgable!
The manager handling the claim was not overboard, but fair.
Overall, good experience.
Choice is wonderful! You can file a claim on its website and get an almost instant email acknowledgement and a quickly scheduled appointment for the next day for a repairman!
So far all of my appliances have been fixed by the vendors they send out. Also their copay for each visit is only $45, much less than my prior home warranty company (that gave worse service).
I have been with Choice a long time going on 10 years! I have been very pleased until I had to have my Septic tank pumped yesterday to the tune of $600 out of my pocket, I don’t understand if you pay extra premium for Septic coverage and they only pay $200! It is actually not real coverage! Very disappointed customer!
I was very please with the person that came and completed the work, I needed done in my bathroom everything was done on the same day the person had much respect for me and my things he was very helpful to me also it wasn't a good day for me healthwise he mopped up the water and put everything back in place, THANKS for looking out for me CHW.
Very satisfied with my services through Choice Home Warranty. They responded quickly to get my claim set up and scheduled. I was particularly happy with the Arizona Appliance Technician, Inc sent to do the job. He showed up on time, was courteous, provided explanation, diagnostics and repair recommendations, and came to the repair appointment on time. The technician had everything needed to complete the job, was professional, informative and courteous throughout the repair. He was very tidy and professional and now all the repaired appliances work perfectly. It was a GREAT experience. Thank your for the terrific service!!
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.